Question about Musicmatch Jukebox 7.0 (1575956454) for PC

1 Answer

Can't open or remove due to mmjb.exe shutdown in unusual way

C:\PROGRA~1\MUSICM~1\MUSICM~2\mmjb.exe shut down in an unusual way

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  • 2 more comments 
  • connmann68 May 29, 2008

    So do i get my answer even though i don't buy the Premium package?

  • connmann68 May 30, 2008

    Thank you i'll give it a try and see what i come up with

  • LadyElaine1 Jun 23, 2008

    Hello,
    I have the 7.5 free edition of MUSICMATCH Jukebox. I can't open it, or uninstall. If I could at least get it to uninstall I would be so happy.
    Thanks


  • mooneyme Jul 23, 2008

    Lightning storm last night caused the following error window to appear when I try to open my MusicMatch program:

    Program: C:\Program Files\Musicmatch\musicmatch Jukebox\MMJB.EXE

    If I ignore the error window and continue I can hobble through the CD burn, but if I click on the "OK" button or "X" it out, the program shuts down.

    It indicated that I should contact my Musicmatch tech department but WHERE IS THAT???

    Thanks for any help. Mike

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  • 233 Answers

You don't give much information about what your problem is and unfortunately part of what you did write was truncated.
...If I understand your problem you need to uninstall and reinstall, but can't due to a locked file,
I have two suggestions one FREE program is Unlocker Assistant. (Google it) the other is a nice little FREE utility you can try. Install Microsoft "Windows Installer CleanUp Utility" http://support.microsoft.com/kb/290301/en-us
If you find (PROGRAM NAME) listed just hit the delete button.
Then do the normal uninstall.

Posted on May 29, 2008

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Dragon Age: Origin's Cheat Codes


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1 Answer

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Here is a procedure (pasted below) which a Beta tester of CounterSpy developed having to remove and re-install various versions and running into the same problem you described. I would suggest reading through the discussion thread (CLICK HERE) before proceeding.

Hope this will FixYa!!!

____________________

Manual Uninstallation of CounterSpy 2.x

1.Open Task Manager and be sure none of these three are listed
a) SBCSSvc.exe (CP service)
b) SBCSTray.exe (tray icon)
CounterSpy.exe (CS main app)
If any are listed click "End Process"

2. Be sure the CS directory is gone. The standard location is C:\Program Files\Sunbelt Software\CounterSpy

3. Remove additional folders that may be located at these three places:
a) C:\Documents and Settings\All Users\Application\Data\Sunbelt Software
b) C:\Documents and Settings\user\Local Settings\Application Data\Sunbelt Software
c) C:\Documents and Settings\user\Application Data\Sunbelt Software

4. Run the Windows Installer Cleanup Utility. If anything is listed for Sunbelt CounterSpy, select and hit "remove".

5. Look in C:\Windows\Downloaded Installations and
C:\Program Files\Downloaded Installations
you should see one or more sub-folders with names like
{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX} where the X's are random numbers. In each sub-folder will be an .msi file. Right click the .msi file and select properties. Look in the summary tab for indications that the .msi is an installer for Sunbelt CounterSpy. Delete the sub-folder, the one with all the numbers (do not delete the \Download directory folder)

6. Look in C:\Windows\Installer directory where you will find .msi files. Again, right-click each .msi and select properties. If any .msi files are Sunbelt CounterSpy, delete only those .msi files.

7. Look in C:\
if you have any {XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX} delete those folders.

8. Open Computer Management console utility (Control Panel-->Admin. Tools-->Computer Management) and select the Device Manager then click on View and select "Show hidden devices" . Expand the Non Plug and Play Drivers tree and scroll down until you find the SBHR device driver. Right-click on it and select uninstall.
The console will prompt you to reboot. Do so. If you don't find any SBHR device driver, there is no need to reboot.

9. You need to download a zip file at the bottom of my post. Follow the directions to be sure it is clean before you use it.

10. Check C:\Windows\System32 for the following 6 files and remove any if they are present:
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12. Last, if you have any Sunbelt CounterSpy desktop, tray or start menu icons remove them and reboot.

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