Question about Dell DVD-rom DVD Drive

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My dell problem is on my dvd not working but in cd i working ?what is posible prolem of my DELL

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Sounds like a driver problem go to control panel, system , device manager find your dvd right clik and choose update driver you may also need to go to download.com and search for codecs this may help.

Posted on Oct 06, 2010

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I have a dell latitude and the dvd drive does not identify a dvd is in it and all it does is make a lot of noise. It will play a cd however. under device manager it indicates the drive is okay. any...


There is a driver update for dvd at dell support. Also the dell latitude won't play a DVD if you don't have the software for the DVD player like " WinDVD" That's why it would play CD's and not DVD's. Look for your Tag number on your Dell Laptop and go to http://search.dell.com/results.aspx?c=us&l=en&s=gen&cat=sup&k=windvd&rpp=12&p=1&subcat=dyd&rf=all&nk=f&sort=K&ira=False&~srd=False&ipsys=False&advsrch=False&~ck=anav
You might still be able to get the Dell's version of WinDVD for free

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CD-ROM drive doesn't acknowledge DVD-ROM, what's wrong?


CD-ROMs dont play dvd becuase they are not designed to read dvd.

If a dvd drive for your model is not available, you can buy an external usb dvd drive.
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1. boot to cd/dvd rom using the dell resource drivers utilities. you need to test the dvd drive if it is working, if yes, we might have 2 problems it might be the dvd installer or the hdd. run a test for the hdd to isolate the issue or you can try to run the installer to a diff computer to test if dvd installer is not faulty.

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directions for replacing dell studio 15 dvd drive

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1. clean your cd, then put
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1 Answer

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good morning! please try to check the jumper settings (Master/Slave) as well as the cable connections of your CD/DVD ROM, if still CD/DVD Drive doesn't work, kindly try to connect/use another CD/DVD ROM - if this work, then the previous CD/DVD ROM laser lens is defective. best regards

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1 Answer

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Inside your DVD rom is two heads I believe they are diamond both do the same things which is to read them. The CD head is poked (Broken). Try cleaning it with the proper solution. If its no go then the latter I am afraid stands!.

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I have a Dell XPS 400 that's about 3 years old. I have a DVD reader and a DVD-RW device. The former works - the latter takes forever to read discs (particularly DVD data discs.)

I'm starting to think some of the generic DVD-RW devices Dell uses in its computers are prone to early failure. The DVD-RW in my XPS-400 was called "HL-DT-ST DVD+-RW GSA-H21N".

I'm going to try cleaning it, and then just swap it out for a better device.

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Have you tried several DVDs? Maybe it doesn't read some types of DVDs.

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