Question about Canon IMAGERUNNER 6570 Copier

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Paper jams when using staple option for more than 13 copies

Canon Imagerunner 6570. When making multi-page copies with the "collate and staple" option turned on, the machine invariably jams immediately after producing its 13th copy. I can make 12 copies in a row without any problem, but after #13, it jams. Any advice? My guess is that it has something to do with the way the staples are stored inside the machine...

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  • Rachel Kaufman Jun 18, 2008

    Hey, sorry it took so long for me to get back to you. Things have been crazy at work and people have just been remembering to use the copier without staple mode turned on. Here is what I found:

    The first four:

    Then there are six more like the first three; I didn't write them down because they were all the same except for the dates. Number 10, 11, and 12 look like this:



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There is someting I would like you do for me, I will tell you how to enter service mode and retrieve a jam code, give me that jam code, I will look it up and tell you what it refers to and what it could be.
1) Start service mode. (Press the '*' (additional functions)key, '2' and '8' at the same time, and the * key once again.)

Press the copier tab > then down the left side select jam
You will see Date, Time 1, Time 2, L, Code, P, CNTR and Size.

Write down the last 5 jam codes, eg. 0201 or 0112, OF12, 0014 whet ever the combination, if you can take down the date, two times, cntr and size, would be helpful also.

Do not go changing other settings in service mode as you can seriously affect your copier and you will end up calling a tech anyway.

Please get back to me with the codes.

Posted on Jun 09, 2008


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