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My keyboard keys are not working but when I use USB keyboard,it works fine. What could be the problem?

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Good day,
Are talking bout the PS/2 keyboard (the one with rounded plug)? The socket for this type of keyboard is soldered in the board. The more usual problem is that the pins of the socket is teared off the board, and needs to be soldered again. You may disassembled the board from your casing and solder the keyboard socket. Just do it carefully not to burned the board and the other circuitry.
Needs more help - just post again here at Fixya.
Good luck.

Tedmac

Posted on Oct 07, 2010

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First rule out drivers
- remove the keyboard driver and instruct windows to reinstall the driver

Next check for hardware issues
1. Plug this keyboard into another PC to see if the same problem persists
2. If the problem does occur it is the keyboard (get a new one if that is the case)
3. If the problem does occur then it is not the keyboard it is the port that u are plugging it into.

IS IT USB?
4. If it is a USB Keyboard, plug it into another USB port
5. If the problem persists on all USB ports on the system board, then the problem is the USB ports only IFF the keyboard works fine on another system in other USB ports

Is it PS/2?
If it is not a USB keyboard and it is a PS/2 board, again, and it works fine on another PC, then you have a defective PS/2 port on the system board.

Solution
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I have seen this before, and the best answer I can offer you is some Motherboards are better than others when working with usb devices while no OS is in place. I actually tried using usb / to / ps/2 adapters and it still would not recognize the usb keyboard in a couple of instances. I had to get a ps2 keyboard for the installation of windows. After windows was installed I hooked up the usb keyboard and it worked fine. (just speaking from my own personal experience here)

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