Question about Combi Cosmo DX Stroller
I would like to replace all wheels on the stroller i bought 6 months ago
I had the same problem.
How do I purchase replacement parts for my Combi product?
Replacement parts for our products are available only through Combi. Call the Customer Relations Department at 1‐800‐992‐6624.You will need to have your model number and serial number or manufacture date available.
From the Combi Website. Good Luck!
Posted on Jul 08, 2008
I called combi direct and they asked me if I wanted to file a warranty claim, I said yes, they told me to email pictures, you can see them at http://www.pmcmusic.com/combi.htm
They forwarded them to the "Decision making team" and stated they would replace all three wheels, We have a double side by side, all I had to pay for was $8.00, MA, and they where here within the week. Very Happy with the service.
Posted on Apr 26, 2009
I had to call the customer service department at Combi, 1-800-992-6624 in place an order for replacement wheels for my Combi stroller. Hopefully, I will receive the new wheels in 2 days before we go on our next vacation. Per customer service, there are no websites on the web that sell the replacement wheels. Hope this helps!
Posted on Feb 16, 2009
I did the same. I have all 3 wheels go out on me. I called gave them the model number and serial number as well as the manufacture date. They are going to send them to me but at my expense. $8 for shipping $30 for the wheels. We didn't do any thing to make the wheels bend on us. We only had a 3 month old and a 6 month old in the stroller. I have to say it's all on the wording when you talk to Customer Relations Department. Be cafefull in what you say. They take all your info name, address and so on. You wont be able call back without them knowing who you are. Good luck.
Posted on Nov 12, 2008
I just called Combi customer service. My stroller was 3 years old, but had the same problem. The wheels pretty much folded over when I turned the stroller. I got 3 replacements wheels (the full double wheel mechanism). They charged me 7.50 each plus shipping so the total was $30.50. They said it would come by FedEx ground within 7-10 days. Bummed that I had to pay, but understand since the stroller was 3 years old.
Posted on May 24, 2010
Just called and asked for Customer Service. The back wheels on my COMBI EX 2009 stroller are bent. They are sending two new sets of wheels for the back for free and I paid the shipping $8. Should be here in a week or so. Great customer service!!!
Posted on Jan 04, 2010
Picked up one of these strollers at a yard sale for $5 because a wheel was bent . Took the wheel apart and straightend out the rod . Now it works perfect! Tools required screwdriver to pop off cap , plyers to pull cotter pin and hammer to straighten rod . Total time 10 minutes !
Posted on Jun 02, 2012
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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