Question about Garmin nuvi 1310 Car GPS Receiver

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I bought this garmin 1310 from a boot sale for my husbands birthday as hes always getting lost when i bought it i got a pin from the seller when i tried entering the pin it says invalid go to secure location i have no clue help please have i been scammed

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This is such a common question that I hope you don't mind if I paste my standard reply below; there's no point in reinventing the wheel, but I have edited the answer slightly for your needs.

You have Garmin Lock activated on your nuvi: there are only two ways you can unlock it.

1. Enter the PIN code (but you clearly don't have it or you wouldn't be reading this).

2. Take the unit to the Security Location you chose when activating Garmin Lock: it will then unlock without the PIN code and you can then either reset the PIN or disable Garmin Lock. The Security Location should not be the owner's home address, but many owners ignore this recommendation. Many owners choose their workplace or a close friend or relatives address for this purpose. This option will only be of use to you if you can still contact the seller.

If neither option works then your unit is useless unless you send it to Garmin with proof of purchase. Garmin charge for the service and if your maps are not up to date then it's really a waste of money as the investment would be better spent on a new unit with current mapping.

I hope that you manage to either fix your problem using my advice or at least can decide whether to abandon the unit and buy another. Hopefully if all fails then you may be able to claim against the seller if you were told that the unit was in fully operational condition. Most folks are honest and generally respond well to a calm explanation and request for a refund.

Good luck; please take a moment to rate my free answer.

Posted on Oct 06, 2010

  • Obertelli
    Obertelli Oct 06, 2010

    Thank you for taking the time to rate my answer, but I'm disappointed that my response failed to fully meet your needs. I always strive to provide the best answers I can and constantly try to improve further. I have reviewed my answer in the light of your low rating but genuinely cannot see how I could have provided a substantially better answer with respect to the information provided in your question. Perhaps if you'd be kind enough to let me know how my answer failed to address your needs then it will be mutually beneficial as I could then attempt to provide you with an improved answer and you could award me an increased rating.

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Ive bought a garmin 200w from ebay, it is pin locked and seller hasn't got pin how do i unlock?


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Does your Garmin Nuvi 1310 GPS get stuck or freeze at startup, or when loading maps?

Looking to reflash the firmware / system software for your Garmin GPS device?

Replacing the brains of your Garmin GPS is the surest way to resolve freezing, hanging, and erratic behavior. Keeping the system software and firmware in your Garmin GPS current and up-to-date is also the best way to keep it performing well.

Your GPS may not start properly at all, and display a 'System Software Missing" message. This tip will describe how to restore your Garmin Nuvi GPS system software using Garmin Webupdater.

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  1. The first step is to download the WebUpdater software.
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Your Garmin Nuvi should now be running as good as new.

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Have you lost your Owner's Manual for your Garmin Nuvi 1310 GPS?

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Take it back to the seller and try to get your money back. The seller does not provide the PIN number. The new user sets the PIN number and the security location. If you purchased this from a Garmin dealer, send it to Garmin with your original receipt and they will unlock it for you. If you purchased it privately, it was probably stolen. Garmin will not reset without an original receipt from a dealer.

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