Question about Transcend StoreJet 25 Mobile 500GB USB 20 25'' External wOne Touch Backup (Red) 500 GB Hard Drive

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It is not recognising on any of my laptop/ desktop in the office

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The external unit has two main parts:
* a disk-drive
* an adapter (USB-to-disk-drive)
and either part can fail.

So, disassemble the unit, and remove the disk-drive, and connect it as a 'slave' drive in a desktop computer, to see if it works. If it does, it points to the adapter as the problem.
for examples of "empty' external enclosures into which you can 'transplant' your disk-drive.

Posted on Oct 06, 2010


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