Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

1 Answer

The request could not be performed because of an i/o device error

I am getting above error only when I was trying to open my "pictures" folder that was about 10GB. All these are my personal pictures organized for more than 15 years.
I kept on using this WD 500 GB mybook between Xp home, Win2000 and XP prof systems. It was working fine so far and I have around 115 GB data on this drive. I did not have accessing any other folders on this drive.

I used some digital photos recovery software and was able to get all of my pictures back but I would like to retrieve them along with folders in which I orgranized them date and year wise.

Please help and thanks in advance.

Posted by on

  • 4 more comments 
  • kingcut122 Sep 24, 2008

    It takes a long time for the hard drive to be read, and then when i try to open any files it takes an immense out of time and then gives me this message: The request could not be performed because of an i/o device error

  • carthurs Dec 26, 2008

    Same I/O device error problem. It appears that my problems arose after converting the drive from FAT32 to NTFS.

  • Anonymous Jan 02, 2009

    i have the same problem

  • rranger Jan 08, 2009

    I have the same problem in FAT32 and have not been able to get past 3.5 gigs with a 320 gig Passport Essential drive. 

    I have an older 40 gig Passport drive that works like a charm. 

    Is this a hardware error for all of us or is something else going on, particularly since it doesn't seem to be NTFS related.

  • Anonymous Jan 14, 2009

    i get the i/o error also... i'm thinking this problem is very wide spread given the google search I just performed. It's a shame it's such a crappy product, mine is only about 2months old.

  • surajdev May 11, 2010

    the request could not be performed because of an i o device error external hard drive


1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 15 Answers

Here are some photo recovery software(also recover videos and music) for your options.

Photo Recovery (for Windows)
Photo Recovery for Mac

Be careful: Before your pictures are recovered, do not attempt to save more files to the WD in case the original files(your pictures or vidies) are overwritten.

Posted on Dec 15, 2010

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Hi , I have problem in my hard disk ,, I con't open my files :''( this masg is " this request can't be performed because of an i/o device error " help me plz :(

I/O device errors are rarely repairable without buying new hardware. Test the drive with manufacturer's diagnostic software. Toshiba do not have any such software but you can use SeaTools for Windows:
Click Downloads here:

Choose the Long/Extended test for thorough testing of the drive.

Oct 05, 2013 | Computers & Internet

1 Answer

I have a Seagate Free Agent 250gb. I can open up the drive and see the folders and all of my content but when I try to copy them to my desktop it says: The request could not be performed because of...

> ... before I lose them for good ?

It's probably too late for you to do anything by yourself.

But, look online for professional "data recovery services".
These companies can fix most disk-drives, just long-enough to read all the files, and save them. Not "inexpensive", of course.

Oct 23, 2010 | Seagate FreeAgent Pro 1TB External USB...

1 Answer

My 320GB WD Hardrive keeps blinking. It is connected via usb 2.0 into my laptop (windows7). Computer Management says it's working properly and it displays all the folders but when I want to open the...


It seems that your Harddrive has problems with internal Micro USB connector. WD, Transcend and Seagate brands are having such kind of problems.

Try to adjust the micro usb cable in such a way that your data transfer or ongoing activity will not hamper. Else to have perfect solution on your problem, backup complete data from the HDD and hand-over the HDD to the nearest WD technical department.

They may diagnose the issue and if not resolvable, will handover new WD Harddrive.


Oct 07, 2010 | Western Digital 320GB MyBook External USB...

1 Answer

I/O Device error

change your Cable I/O Error come from cable still not working then go to Hardware Shop and Change your HDD case

Apr 14, 2010 | Western Digital 320GB MyBook External USB...

1 Answer

I have several folders on the drive. Can't open

Scan the drive for errors and perform a defrag on it if you get the same error let me know.

Jan 29, 2010 | Seagate FreeAgent Go 250 GB USB 2.0 Hard...

1 Answer

I/O device error

Hmm? Your drive may be corrupted which makes it unuseable. I hate to admit your files may be lost at this point also. In order to reuse the unit, repartion and format the unit. I hope this helps.

Jul 14, 2009 | Maxtor Basics Personal Storage 3200 Hard...

1 Answer

SanDisk Cruzer® Micro 2GB WON'T Download pictures

Try using Windows Explorer to copy them. I'll try to help you out.

When you plug the drive in and a window pops up, select "Open folder to view files using Windows Explorer". If they show up in the right pane as thumbnails, select View>Details from the menu at the top.

Left click the top picture, then scroll all the way down to the bottom. Press and hold the <Shift> key, then left click the last picture in the list. This should highlight all the files.

Right click on any of the pics, then go down to "Send to...". This opens several choices, but you probably should choose "My Documents". This will copy all of your pics into your My Documents folder.

Once you get them there you can move them to your My Pictures folder in much the same way.

Oct 03, 2008 | SanDisk 2GB Cruzer Micro SDCZ62048A10 Hard...

Not finding what you are looking for?
Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive Logo

Related Topics:

2,291 people viewed this question

Ask a Question

Usually answered in minutes!

Top Western Digital Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Mark Taylor
Mark Taylor

Level 3 Expert

728 Answers


Level 3 Expert

64034 Answers

Are you a Western Digital Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides