Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

1 Answer

The request could not be performed because of an i/o device error

HI,
I am getting above error only when I was trying to open my "pictures" folder that was about 10GB. All these are my personal pictures organized for more than 15 years.
I kept on using this WD 500 GB mybook between Xp home, Win2000 and XP prof systems. It was working fine so far and I have around 115 GB data on this drive. I did not have accessing any other folders on this drive.

I used some digital photos recovery software and was able to get all of my pictures back but I would like to retrieve them along with folders in which I orgranized them date and year wise.

Please help and thanks in advance.

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  • 4 more comments 
  • kingcut122 Sep 24, 2008

    It takes a long time for the hard drive to be read, and then when i try to open any files it takes an immense out of time and then gives me this message: The request could not be performed because of an i/o device error

  • carthurs Dec 26, 2008

    Same I/O device error problem. It appears that my problems arose after converting the drive from FAT32 to NTFS.

  • Anonymous Jan 02, 2009

    i have the same problem

  • rranger Jan 08, 2009

    I have the same problem in FAT32 and have not been able to get past 3.5 gigs with a 320 gig Passport Essential drive. 


    I have an older 40 gig Passport drive that works like a charm. 


    Is this a hardware error for all of us or is something else going on, particularly since it doesn't seem to be NTFS related.

  • Anonymous Jan 14, 2009

    i get the i/o error also... i'm thinking this problem is very wide spread given the google search I just performed. It's a shame it's such a crappy product, mine is only about 2months old.

  • surajdev May 11, 2010

    the request could not be performed because of an i o device error external hard drive

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  • 15 Answers

Here are some photo recovery software(also recover videos and music) for your options.

Photo Recovery (for Windows)
Photo Recovery for Mac

Be careful: Before your pictures are recovered, do not attempt to save more files to the WD in case the original files(your pictures or vidies) are overwritten.

Posted on Dec 15, 2010

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