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Desktop Theme Changes to Desktop Theme settings always reverses back to a non-deletable "Modified Theme" on reboot. No viruses or malware found after scanning with Norton / Avast / Spyware Doctor. What could be the problem ??

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Ok go to safe mode with networking by tabbing the F8 key on the keyboard as soon as you push the power button to turn the system on then select safe mode with networjking and login as an administrator not with your username and then tryh to change the theme and reboot the system if does not work , then try to change the theme.Unistall spyware doctor and reinstall it later.Do not keep both avast and norton keep just norton.

Posted on May 29, 2008

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1 Answer

Windows xp desktop and taskbar are being covered by a white screen


Sorry to hear you're having issues with your computer :(

If you truly suspect it to be malware, follow these steps in order to reboot your computer in safe-mode so that you may be able to run your anti-virus scans without being restricted from doing so by the malware.

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true

Like I said, just follow these steps and see if this doesn't help solve the problem. If it doesn't, please comment on my answer and I'll be happy to give you alternate solutions. Best of luck to you!

Dec 08, 2013 | Microsoft Windows XP Home Edition

4 Answers

Very slow response esp. when using internet


i also think so, your pc might have been infect by some virus, malware or spyware and it will result to computer running slow and freezes. it is always better to have a reliable software that can help you out with this matter and avoid further damage.

May 03, 2011 | Operating Systems

1 Answer

A program that keeps scanning my computer a states that it has found different virus,spambot etc I have virus protection already and don't know how it got on my computer how can I get it off my computer


very difficut to get rid of this but first if you have a thumb drive download malewarebytes
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

you can try to download load it on your system but there is a chance it wont.

after you download the software, boot into safemode mode, you do that by shuting it off then reboot when you push the power button to come on immediately push the f8 button choose safemode with networking, scan the whole system, then reboot and scan the system in its regular mode. when that is complete delete all your system restore points due to the fact that malware, viruses, trojans and what have you can be stored in your restore points. That should be it. please vote thanks.

Feb 18, 2011 | Operating Systems

1 Answer

Error, my computer cannot access some programs and it works very slow and get always hung.


You probably have some virus and/or malware infections. Clean up your system:
  1. Restart computer into Safe-Mode with Networking (press F5 or F8 repeatedly whilst booting)
  2. Run an online virus scan here
  3. Download, install & update Malwarebytes
  4. Run a full scan & reboot if/when asked.
  5. Clean up your system by installing and running Ccleaner
If you still have problems after cleaning up your system post back which programs you are having trouble accessing.

Nov 27, 2010 | Microsoft Windows XP Professional

1 Answer

How to delete virus from pc? without delete any file the virus is win32. i want to delete the virus win32


I would firstly suggest that you do a malware scan with the following:

Malwarebytes Anti-Malware:
http://www.download.com/Malwarebytes-Ant…
Download, install, update and select Full Scan.
Remove all infections that it finds after scan.

Spybot S&D:
http://www.safer-networking.org/en/downl…
Download, install, update and Immunize, then click 'Check for problems' then when complete select all and then 'Fix Checked'

Spyware Doctor Free Basic Edition - Realtime monitoring:
http://pack.google.com/intl/en/pack_inst…
Its free with Google pack, untick all boxes except Spyware Doctor. Download install, update and run.

SUPERAntiSpyware Free Edition:
http://www.download.com/SUPERAntiSpyware…
Download, install, check for updates, then select Scan your Computer, select your drive and select Perform Complete Scan

VundoFix:
http://www.symantec.com/content/en/us/gl…
Disconnect your computer from the internet
Run vundo
Restart your computer
Run the tool again to ensure no traces are left.
If there are the reboot into Safe Mode and run FixVundo again.

If your desktop has changed or icons are missing also use:
Wallpaper Hijacker Removal Tool:
http://www.majorgeeks.com/Wallpaper_Hija…
Note: You should hit all "Repair" buttons even though it may not say "Found!" This will fix a wallpaper hijack everytime if all repair buttons are pressed.

Then scan online with Housecall:
http://housecall.trendmicro.com
or BitDefender;
http://www.bitdefender.com/scan8/ie.html

Jul 19, 2010 | Symantec Ghost Corporate Edition 7.5 for...

1 Answer

I'm encountering dll errors when I try to access Internet Explorer, even though I'm connected to the modem. How do I fix this?


Hello

Does Internet Explorer start or does it fail to load and displays the .dll error message?

Typically, .dll error messages are caused by 1. out of date Operating System, 2. viruses / spyware / malware on the computer that have over-written valid .dll files, 3. a failed program install

Since IE came with the OS, options 1 or 2 are more likely the cause of the problem. And, yes, you can still get viruses / spyware / malware while on a modem.

Make sure your antivirus is up to date and scan your hard drive for viruses (if you do not have an antivirus program - get one for free - search for AVG)

Make sure you have a spyware /malware detection program, update it and scan your system for spyware/malware (free from Microsoft - search for Windows Defender, other companies also offer free personal versions)

Very important - do both steps above, reboot and repeat 3 times. The computer holds the settings from the last 3 successful reboots, called Control Sets, in the Registry. Scanning the current Control Set only cleans it. It does not clean the other sets and viruses /spyware / malware can be re-introduced to your system if you perform a "Last Known Good" boot or use System Restore to restore your system to a previous date.

May 04, 2010 | Operating Systems

1 Answer

I can't un-checked the "Hide extension for known files type" on tools - folder options - view.


This issue mostly because of following two reasons.

1. Admin of the system/network has restricted to do these changes

2. system is infected with some kind of malware/virus which is reverting these settings back to the original one because most of the malware/viruses hide themselves as hidden files and block these options to prevent their deletion.

can you try to apply these changes from safemode from the main Administration account?

Mar 01, 2010 | Microsoft Windows XP Professional for PC

2 Answers

Trojan Horses PSW.Generic7.APIQ, Win32, etc.


Hi,

Boot into safe mode and go to your control panel > add or remove problem and delete the virus as a program on your pc.

After that please restore your computer to an earlier time when it worked bettrt.
KInd Regards

Nov 09, 2009 | Microsoft Windows XP Home Edition

1 Answer

How do i get rid of total security the bogus anti virus software?


  1. Print out these instructions as we will need to close every window that is open later in the fix. Due to this malware infecting Internet Explorer, it is suggested that you use Firefox or another browser when following these instructions.

  2. Before we can do anything we must first end the Total Security process so that it does not interfere with the cleaning process. To do this we must first download and install a Microsoft program called Process Explorer. Normally, we would have you use the Windows Task Manager, but this rogue will disable the ability to run it. Please download Process Explorer from the following link and save it to your desktop:

    Process Explorer Download Link

  3. You should now have the Procexp.exe file on your desktop. You now need to rename that file to iexplore.exe. To do this, right-click on the Procexp.exe and select Rename. You can now edit the name of the file and should name it to iexplorer.exe. Once it is renamed you should double-click on the file to launch it.

  4. Once the program is running, you should be presented with a screen similar to the one below.


    procexp.jpg

  5. Scroll through the list of running programs until you see a process named tsc.exe. When you see this process, select the tsc.exe process by left-clicking on it once so it becomes highlighted. Then click on the red X button as shown in the image below. Newer versions of this executable may be using names consisting of random numbers or characters. If you see a process that is composed of random numbers or characters and has a shield icon shield-icon.jpg or a padlock icon padlock-icon.jpg next to it, then you have found the process you need to terminate.


    tsc-process.jpg

  6. When you click on the red X to kill the process, Process Explorer will ask you to confirm if you are sure you want to terminate it as shown in the image below.


    procexp-confirm.jpg

    At this point you should press the Yes button in order to kill the process.

  7. Download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:

    Malwarebytes' Anti-Malware Download Link


  8. Once downloaded, close all programs and Windows on your computer, including this one.

  9. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.

  10. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button.

  11. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.


    mbam.jpg

  12. On the Scanner tab, make sure the the Perform quick scan option is selected and then click on the Scan button to start scanning your computer for Total Security related files.

  13. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.


    scanning.jpg

  14. When the scan is finished a message box will appear as shown in the image below.


    scan-finished.jpg

    You should click on the OK button to close the message box and continue with the TotalSecurity removal process.

  15. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.

  16. A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.


    mbam-total-security.jpg


    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  17. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

  18. You can now exit the MBAM program.
Your computer should now be free of the TotalSecurity program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:
Preparation Guide For Use Before Posting A Hijackthis Log


Associated Total Security Files:
c:\Program Files\TSC
c:\Program Files\TSC\tsc.exe
c:\Program Files\TSC\Sc2C21UvvM.exe
c:\WINDOWS\system32\winsource.dll
%UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\TSC.lnk
%UserProfile%\Desktop\TSC.lnk
%UserProfile%\Start Menu\TSC
%UserProfile%\Start Menu\TSC\Help.lnk
%UserProfile%\Start Menu\TSC\Registration.lnk
%UserProfile%\Start Menu\TSC\TSC.lnk
c:\Program Files\Common Files\System\Uninstall
c:\Program Files\Common Files\System\Uninstall\Uninstall TSC.lnk
Associated Total Security Windows Registry Information:
HKEY_CURRENT_USER\Software\1FD92E3F7C34799BFB075C41DA05D1FE
HKEY_CLASSES_ROOT\CLSID\{D263FA6D-84CC-48A8-9AF6-C664362B7A5B}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D263FA6D-84CC-48A8-9AF6-C664362B7A5B}
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "1FD92E3F7C34799BFB075C41DA05D1FE"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center "AntiVirusOverride" = "1"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center "FirewallOverride" = "1"

Sep 29, 2009 | Microsoft Windows Vista Home Premium with...

1 Answer

Win32


Hello,
Hopefully this will get your system back up and running well.  First download from malwarebytes.org their free anti-malware program. Then follow the steps below.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. 
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally(not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


I hope that this helps you out, and that you are able to restore your system back to running condition.
Ken

Jan 06, 2009 | Microsoft Windows XP Professional With...

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