Question about Kenmore HE2 Plus Front Load Washer

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Error message F-28 and F-21 on an He2 Plus Washing machine Under warrantee

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"F28" is a Serial Communications error code. This is an interruption in communicaitons between the Central Control Unit (CCU) and Motor Control Unit (MCU, or the interconnecting wiring between the two.

"F21" is a Long Drain error code. This is usually an indication that something is restricting the drainage system. Commonly, the drain pump reservoir, or inlet line running from the wash tub to the drain pump is clogged.

Since your washer is currently still under warranty, I would strongly recommend you call for service and have a technician resolve these issues for you. Any attempts on your part to disassemble the washer and make any repairs may void your warranty.

The "F28" error code in many cases is caused by a defective CCU which would need to be replaced. Replacement cost (if not covered by warranty) can exceed $200. The "F21" error code, in a worst case scenario can be caused by a drain pump failure. Replacement cost (without warranty) can exceed $150. If the washer is still under warranty, and if any of these parts are found to be defective, they should be replaced at NO cost to you. Honoring your warranty makes better sense in this case.

For a full explanation of these error codes, you can refer to your tech sheet located inside the washer behind the lower toe panel. You will need to locate and remove the screws under the bottom front edge of the toe panel. Once removed, the panel will drop down, then come off. If the tech sheet isn't located directly behind the panel, it will be affixed to one of the interior cabinet walls. The tech sheet includes all error codes, test points, diagnostic procedures and helpful illustrations to assist in troubleshooting and repair of your washer.

NOTE: Removing the toe panel to retrieve the tech sheet does NOT constitute disassembly and should NOT void any warranty coverage.

If you have any questions/concerns, please post back and let me know. I hope you find this information helpful.

Posted on Oct 06, 2010

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