Question about Toshiba Satellite A105 Notebook

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Laptop won't start

I installed itunes the other day and about three-quarters of the way through the installation, the program froze. I then cancelled it and it said that the installation was successful. i thought this was weird considering I just cancelled it.

I left the computer on that night and the next morning, the screen was black and there were three crosses on it! It would not turn on completely after that. Every time I try to turn it on, it asks me whether I want to start it in safe mode, safe mode with networking, safe mode with command prompt, last known good config., or to start windows normally. I've tried each and every one of these but NONE of these options work!

I unfortunately do not have the recovery cds however I got a copy of the windows xp professional edition. I tried using the CD to repair and to reformat (once all repair attempts failed). Both times, I would get a blue screen on the bottom of which said, "Examining 11471 MB Disk 0 at Id 0 on bus 0 on atapi." It would just stay there and not change no matter how long left on.

PLEASE help me!!

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  • monikan May 28, 2008

    Thanks! you both were really helpful! I just bought a new hard drive from best buy and geek squad is installing it (i was paranoid about ruining something)

    Now can one of you tell me if it's easy to install windows xp on there? I purchased a bare hard drive so I assume I have to format it from scratch? I have the windows xp prof. cd too.

    Please advise.

    Thanks again!



2 Answers

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Hi there, monikan. For some reason, the response I had typed has disappeared, so I will attempt to recreate that for you. There are numerous different "submodels" of the Toshiba A105, and it would be helpful to know the exact model. It is also not apparent what OS you utilized before the big crash. It appears likely that was XP, as you attempted to repair/reformat with an XP disk - ?

The best solution for this will likely involve contacting customer support (details at

There is a BIOS update available for the A105 at; however, this will not do much good until the PC is operational again.

Recovering the machine from manufacturer recovery disks is the best thing to do, as OEM software is quite customized, and you will not get the same content even if you successfully loaded from the extra disk you have. Getting recovery disks directly from Toshiba (either physical or downloaded) would be better and more productive.

Additionally, Toshiba recalled battery packs relative to this model (see
so it is possible, if you had the battery pack installed and were on AC power, that this caused internal damage to your hardware. Other similar issues are listed at

Again, it appears most likely that there is a hardware issue involved, and I would not recommend installing a retail version of XP versus the Toshiba recovery software. Contacting support and following their instruction is the most likely avenue to total success.

Please post back if you need further help; otherwise, thanks for rating FixYa!

Posted on May 28, 2008

  • Cheryl Whalen May 28, 2008

    If the geek squad is putting the drive in, you might see if they will put on the XP for you without charging extra - and I think it is important to try to get whatever you can salvaged from your old drive (setting it up as a second, even externally) might help. The only way you will get the Toshiba utilities back is to put your OS back in place from one of their CDs or recovery processes.

    Good luck - it should not be too hard, but if you haven't done it before and you are "starting from scratch", I would suggest asking if they would do it for you. Thanks so much for your consideration, and don't forget to let us know if you need more help, and post a FixYa rating when you have gotten the help you need!

  • Cheryl Whalen May 31, 2008


    Hi there, monikan. I came across this issue relative to battery issues on the Toshiba A105 and thought of you - wanted to make sure you are aware of it. I do not know if this impacted your situation, but if the battery was one of the bad ones, it could very well be the root cause. If so, it could cause the same thing to happen with your new drive! (Or it could be a lot worse...)

    Basically, it was discovered that many batteries in the Toshiba models cited were defective and have created major issues - up to and including catching on fire! So, I wanted to make sure you were aware, and could check your battery to be certain that you are not at risk. If your battery is one of those indicated as defective, they will replace it free - and they are also very definite about not using the machine on AC with the battery installed... Please take a look at the link --

    Again, thank you for using and rating FixYa!


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It is possible that your hard drive just crashed during itunes installation process. You need to try another HD. It is possible that you can retrieve your data by connecting your defective drive as a secondary to your new one.

Good luck!!!

Posted on May 28, 2008


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