Question about Toshiba Satellite A105 Notebook
I installed itunes the other day and about three-quarters of the way through the installation, the program froze. I then cancelled it and it said that the installation was successful. i thought this was weird considering I just cancelled it.
I left the computer on that night and the next morning, the screen was black and there were three crosses on it! It would not turn on completely after that. Every time I try to turn it on, it asks me whether I want to start it in safe mode, safe mode with networking, safe mode with command prompt, last known good config., or to start windows normally. I've tried each and every one of these but NONE of these options work!
I unfortunately do not have the recovery cds however I got a copy of the windows xp professional edition. I tried using the CD to repair and to reformat (once all repair attempts failed). Both times, I would get a blue screen on the bottom of which said, "Examining 11471 MB Disk 0 at Id 0 on bus 0 on atapi." It would just stay there and not change no matter how long left on.
PLEASE help me!!
Hi there, monikan. For some reason, the response I had typed has disappeared, so I will attempt to recreate that for you. There are numerous different "submodels" of the Toshiba A105, and it would be helpful to know the exact model. It is also not apparent what OS you utilized before the big crash. It appears likely that was XP, as you attempted to repair/reformat with an XP disk - ?
The best solution for this will likely involve contacting customer support (details at http://www.csd.toshiba.com/cgi-bin/tais/su/su_navShell.jsp?cf=su_contact.html&BV_SessionID=@@@@1718358070.1211987230@@@@&BV_EngineID=cccdadeeeljjlffcgfkceghdgngdgmm.0)
There is a BIOS update available for the A105 at http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_supportNews.jsp?moid=1209144&rpn=PSAA2U&ct=SN&hideNav=true&sn_mod=1209144&sn_rpn=PSAA2U&sn_mpn=&BV_SessionID=@@@@1718358070.1211987230@@@@&BV_EngineID=cccdadeeeljjlffcgfkceghdgngdgmm.0; however, this will not do much good until the PC is operational again.
Recovering the machine from manufacturer recovery disks is the best thing to do, as OEM software is quite customized, and you will not get the same content even if you successfully loaded from the extra disk you have. Getting recovery disks directly from Toshiba (either physical or downloaded) would be better and more productive.
Additionally, Toshiba recalled battery packs relative to this model (see http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlView.jsp?soid=1788033&moid=1209144&rpn=PSAA2U&BV_SessionID=@@@@1718358070.1211987230@@@@&BV_EngineID=cccdadeeeljjlffcgfkceghdgngdgmm.0&ct=SB&all_docs=false)
so it is possible, if you had the battery pack installed and were on AC power, that this caused internal damage to your hardware. Other similar issues are listed at http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_modItemList.jsp?moid=1209144&rpn=PSAA2U&ct=SB&BV_SessionID=@@@@1718358070.1211987230@@@@&BV_EngineID=cccdadeeeljjlffcgfkceghdgngdgmm.0
Again, it appears most likely that there is a hardware issue involved, and I would not recommend installing a retail version of XP versus the Toshiba recovery software. Contacting support and following their instruction is the most likely avenue to total success.
Please post back if you need further help; otherwise, thanks for rating FixYa!
Posted on May 28, 2008
It is possible that your hard drive just crashed during itunes installation process. You need to try another HD. It is possible that you can retrieve your data by connecting your defective drive as a secondary to your new one.
Posted on May 28, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
iTunes will install in Program Files (x86) even the 64 bit version. There are also iTunes files in Program Files as well. This is normal. It appears that the 64 bit version is really a hybrid of both 32 and 64 bit, the drivers mainly being 64 bit. Having itunes.exe 32* in the Task manager is normal
A lot of people are having problems with itunes 9.1. You can get 9.03 at this site. It ran flawlessly for me.
hope this helps
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