Question about GE Refrigerators

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Moder # GSS20IEPHWW Doesn't dispense water from front door but does make ice If there is a cost involved in this service...cancel & do not respond

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  • GE Master
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I will give the solution for free ! I always do . I don't ask for payment and it is rarely given either by posters or FY . I do this for free . Now , for your problem :
At the bottom of the freezer door ( remove the kick plate ) , there will be a water line . Follow this line , about 6 " to a connector . Push in on the white ring and pull out the line , at the same time . Activate the water dispensor pad and see if water flows from the line under the refrig . If it does , then the line in the door is frozen . Either raise the freezer temp for several days , so the line in the door will thaw , or , I have heard using an air tank will blow the ice out of the line in the door or using a can of computer cleaner ( with nozzle ) has worked . If no water comes from the line under the refrig , while activating the pad , then replace the water valve , behind the refrig , the piece the wall water line connects to on the refrig .
If the line is frozen in the door , GE has a heater , pt.# WR49X10173 , to keep this from happening again . Also , turning on the dispensor light for several hours , has been known to thaw the frozen area

Posted on Oct 06, 2010

  • 1 more comment 
  • dobber1706 Oct 06, 2010

    Thanks a bunch..this worked within minutes...........

  • Rich Viets Oct 08, 2010

    I just tried this after much fighting with my wife about how important water through the door was and IT WORKED IN MINUTES!!!!! I had gone through the trouble of replacing the solenoid valve and was considering replacing the relay board through the door because I thought potentially this was the issue....thank you so much!!!! I can either stick with the fridge I have now or sell it for more than I could have yesterday!!!!!

  • cappslorrain Feb 12, 2011

    thank you so much, after follow your steps we did figure it out .

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2 Answers

Water dispenser does not work, any time it is used water just drains out of bottom of freezer area onto floor. Ice cubes works


Hello Melissa;

My name is Peter. I am a retired field service refrigeration technician.

I am sorry to say you have a serious problem.

The water supply line to your ice maker runs up the back of your refrigerator from the ice maker solenoid. It is a separate water supply line.

Your water dispenser water line runs from the water dispenser solenoid under your unit and up from the bottom of you freeze door.

You have a plastic tubing leak within your freezer door. Calling a service company to replace the freezer door tubing - a good service technician would not replace the tubing - the damage has already been done.

The insulating material in your freezer door is soaked. The water in the door will cause the door liner to expand and crack. There is no way to completely dry out the insulating material.
The only fix is to replace the freezer door. So, $300.00+ for the door and $150.00+ for the service tech. No, a hair dryer will not do it.

May I suggest:
1.) Remove the bottom toe plate (Kicker plate) in the front of your refrigerator.
2.) Turn the leveling screws counter clockwise so you can pull the refrigerator out to get behind it.
3.) Unplug the unit.
4.) Remove the screws from the bottom cover.
5.) There are two connectors to the solenoid valve to the water dispenser. It is the larger diameter tubing running under your refrigerator.
This will disable your water dispenser. If you see cracks on the inside of your freezer door, seal them with a high temperature silicone adhesive.

If you elect to purchase a new unit, check out Sears Outlet (Scratch & Dent) Stores.

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Generally, the path to the water dispenser is as follows: water comes in from the wall, goes through a solenoid (valve), and through some tubing to a reservoir behind the fruit and vegetable compartments. From that reservoir, more tubing goes down under the refrigerator, then up near the bottom of the door hinge of the door that has the water dispenser.

First, listen for if there is a water running sound when you try to use the water dispenser. If there is not, then most likely there is no water coming from the supply at the wall, or the main solenoid where the water comes in is not working. If ice is being dispensed, you know that the switch that you press with your cup is good, but that doesn't mean that water is coming in to make new ice. It could be just existing ice being dispensed.

If you DO hear a water running sound, then something is leaking, possibly onto your floor. Follow the path of the water in the first paragraph to locate the leak. Could be that some tubing came off, or burst.

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I described the problem poorly, I apologize. The freezer and fridge are at the proper temperature (freezer is at 0, fridge at 40). I've checked and the water flow from the wall into the machine is good...


Hello David ,

Their are a few possible reason the ice is not being dispensed,

1) the door switch is bad...the door must be closed for the ice to dispense and perhaps the switch thinks the door is open

2) the switch that is activated when pushing the lever on the dispenser is bad

3) the dispenser motor is bad

4) the control board is bad


GENE

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check the door in the dispenser if moisture is condensing and freezing so that the door won't open try manually popping the door open just before you attempt to dispense ice, maybe you'll get lucky, otherwise your going to have to get a technician to come and check the micro-switch for the dispenser

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1 Answer

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need to call ge at 1800-386-1215 some of these sxs have a door insulation issue that they will either send replacement doors to an authorized service company to exchange at no cost to you or offer a rebate for a newer model. yours might be in this group
have your model and serial number out of the ref located in the refrigerator section, about 4-5 inches from the celing down the right side and call and see

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