Question about HP Pavilion a6000n (882780985018) PC Desktop

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PC is stuck at the hp invent screen on boot. tried esc button while off F1, F8, F11 nothing works. unplugged all externals except mouse and keyboard. loading boot menu is displayed but it's been on this for 10 minutes.. should I continue to wait? Is there another solution? Thank you!

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  • cat4809 Oct 07, 2010

    Thank you. Are these cables easy to identify?

  • cat4809 Oct 07, 2010

    I've gone through the steps and nothing change. The loading the boot menu is at the bottom of blue screen.

  • cat4809 Oct 07, 2010

    Since i'm not that familiar with the inside of a pc i've unplugged what I thought I should but still nothing. I really don't know what to unplug other that the red lines and the dvd.

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  • HP Master
  • 13,433 Answers

Hello and thanks for using FixYa.

Often when the machine gets stuck in such a way, the hard drive could be faulty and its causing the computer to hang. If you are outside of warranty, you could open the cover of the computer and disconnect the hard drive from the mainboard. (thats 2 cables that are easy to connect and disconnect) if the machine works faster with the drive removed it confirms that its faulty.

Try connecting it again and see if its stuck again, you could also try connecting the hard drive to another connector on the mainboard and see if it helps.


If this has no effect let me know.

Posted on Oct 07, 2010

  • 1 more comment 
  • Ekse Oct 07, 2010




    Typically, red. That is the data cable for the hard drive (hard drive on picture, contains all your files) The wider connection next to it is a power connector.

    It is enought to disconnect the red cable while the machine is powered down and all cables disconnected from the back.

  • Ekse Oct 07, 2010

    Remove the rest of such red cables and try again. from dvd drive and from other hard drives if any exist.

  • Ekse Oct 07, 2010

    okay, go ahead and reconnect the red wires to the drives, it is not a big deal if they get mixed. aslong as they are connected.

    it seems like that the mainboard is faulty or the bios is corrupt and its stuck due to that.

    I had a similar problem with a faulty mainboard long ago, it got stuck on its Asus welcome message that would get displayed when it was turned on.

    Seems like that the computer may need to get its mainboard replaced, are you in warranty? You should get HP to take a look at it, and repair it under warranty. Unfortunately since the computer is stuck and it didn't improve when the drives where disconnected, we can't do much at all, or are you able to open the setup or bios? probably F1 , F2 or possibly DEL button. if you do get into bios or setup, find a way to restore default values, it should say "restore defaults" or similar in there somewhere.

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