Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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Dyson DC17 Animal make a loud whine when engaging the brushroller. Metal roller fell out from bottom. What is it how do I replace it. It looks like it was a part that maybe provided tension to the belt?

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You have plastic melted down in the brushroll housing and you will have to either try to cut the melting out or replace the housing. either way you will discard the pulley and replace the belt with the new wider belt.

Posted on Oct 06, 2010

  • long_71 Oct 06, 2010

    I can see where the plastic is melted, so the metal roller is worthless? Will the new wider belt fit the existing beater bar?

  • long_71 Oct 06, 2010

    Disregard. Talked to Dyson and they said they would fix it free of charge. Thanks.

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Posted on Jan 02, 2017

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I'm sorry to hear you're having difficulties with your DC17. Please get in touch with us so we can resolve this for you as quickly as possible - you can call us free on 1866MYDYSON, or email askdysonUS@dyson.com. We'll look forward to hearing from you.

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Preface: Dyson folks were great, answer so simple I was embarassed after I called. 5 minute fix.
1. Loosen 3 screws from bottom plate using flathead screwdriver or coin edge and remove it.
2. Wiggle roller until it pulls straight out.
3. Squeeze new belt and loop it over metal drive gear (you'll easily see the gear).
4. Keeping belt on gear, insert edge of roller through belt and rotate the roller while pushing it through belt until it is inside the belt, then continue rotating roller and sliding it over until belt is in position over gears on roller.
5. Insert roller into slots on that it came out of, reattach bottom cover and its done.

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