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I purchased some product from w.w.w.top-quality-acai.co.nz on 29/09/2010. I paid by credit card through paypal. receipt no is 0157-9627-4390-6481. I have not received my purchase and the seller is not responding. Cany you help??

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Call paypal and dispute payment, you should be protected for fraudulent purchases.

Posted on Oct 06, 2010

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Was an air fare of $900 paid to Air NZ yesterday.


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I have ordered t-shirts from teechip.com I have not received my order.. I call... no answer i email.. No answer.. I really would like a respond after paying over $100 dollars


Technically, this is ''fixya'', but I'll answer the question...

If you paid by credit card, call your card co's customer service number and officially file a ''dispute'' of the charges. Explain what has happened when trying to contact the company; (that is the _most_ important detail of your dispute).

If you paid by check, then ''sorry but...''

If you paid by PayPal, you can do the same as with credit card. File dispute with PayPal. (NOTE: You only have 45 days from the payment date to file a dispute with PayPal).

May 18, 2015 | Computers & Internet

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Sorry, we can't. Please contact PayPal (you did mean PayPal, didn't you?) about the charge. FixYa has no access to any financial transactions you make through another company.

Oct 28, 2013 | Computers & Internet

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I got a receipt for a payment to magazine.com in the amount of $28.00 I have no knowledge of ordering a magazine at this time. I don't even know which magazine I supposedly ordered and paid for. Can you...


Contact paypal and dispute the transaction, then change your password for your paypal account if the purchase was made using funds directly in your paypal account, also if the purchase was made using your credit/debit card number and not from funds in your paypal account you need to report it to the credit card company or your financial institution if it was a debit card.
I hope you get it straightened out quickly,
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Apr 24, 2011 | PayPal Accounts

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How do I pay Paypal for a purchase they paid for ??


I'm not sure that's how paypal works.

Typically, what happens with paypal, is you sign up for an account (which you may have done)

After you sign up for an account you login and add in your own payment information, usually a credit card that you have, and your address and phone number etc.

Then when you purchase something and use paypal as the payment method it will charge the card of your choosing and pay the vendor. By signing in to paypal after your purchase, you are authorizing them to bill your credit card. Then the payment for the item should show up on your credit card bill.

So make sure you have edited your payment methods in paypal and you should be OK.

Mar 08, 2011 | PayPal Accounts

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I have paid for a phone the money transfered but now the item isnt in my won list anymore why is this have i been ripped off if so what can i do to get my money back?


If you paid for your auction using paypal, then you can track the item in that account. Log into paypal, select recent transactions, find the phone and you can check the order on it. You can see when it ws paid for, when the seller said that they shipped the item, a tracking number for the delivery information and the method that it was sent. If it has been a long time since you paid for it and you still have not received it, then click on "open dispute" and report the seller to paypal. When you open a dispute, paypal contacts the seller and they either provide proof of delivery or they refund the money.

If you used a credit card to pay for the phone through the pay my auctions method on Ebay you will need to find the auction that you won in order to check delivery on it. The item should be in your closed, or completed items in my Ebay.

If you paid for the item on a credit card and you didnt go through paypal, and you cannot find the auction that you won in my ebay, then either wait until you get your credit card statement and turn it over on the back to fill out the dispute an item instructions. ALWAYS put disputes in writing when dealing with a credit card company or bank. If you dont want to wait to receive your statement to dispute the charge then call your credit card company and tell them that you want to dispute an item and have them take a claim for you. Tell them the reason is non receipt.

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Used my visa to pay for a e-bay item I bought


they will credit your paypal account later...

Mar 29, 2010 | PayPal Accounts

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I purchased and downloaded home office and student on 27/02 but was not provided with a receipt for the purchase or a product key number. i am now unable to access my microsoft product which i paid $209...


NO THAT IS ILLEGAL - do you have your tax records from that year still....YOU SHOULD.....lol... but find out what credit card you paid for it with, hopefully you paid with that. you can have your credit card company track it down - they will!. and they can give you a receipt then you have something to show microsoft - they will have to let you download it as you already paid for it - and or they will give you a serial number. if you didnt do this from a certified retailer - they might not - but in most instances they will. Hope this helped. Proof is the only key !

Feb 28, 2010 | Computers & Internet

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