Question about Dynex 4-Port Ethernet Broadband Router (DX-E402)

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Hi. I just bought a Dynex DX-E402 wired router in order to place it in the basement in place of a Belkin Wireless router (there are only wired systems down there), so that I could plug in the Belkin on the 1st floor to allow a wireless computer t have better signal. However I ran into an issue-once I setup the router, and configured it the way that both the instructions and something I saw online said (the sequence of powering up stuff), and used the the router page's quick setup wizard, I still would not get any internet. In other words, the computer(s) connect to the router fine, they just don't get connected to the internet. After looking around, it seems the problem is the new router-it won't connect. After looking around the router page, I discovered what seems to be the exact issue: the router does not seem able to get the required info from the modem/ISP-as on the main page, even after running the wizard as the instructions say, the area that shows the WAN/LAN status says something about "Acquiring information" and shows all the info boxes as just zeroes (for example: IP:, Subnet Mask:, etc), instead of actual, correct numbers. The text that says about "trying to acquire data" is to the right of a grayed-out "Renew" button, which is to the right of the area showing the stats that, as afore-mentioned, mostly read as just zeroes. I have let it sit like this for about 40 minutes, but no change, so I once again disconnected it, and reconnected the Belkin router, which both wired and wireless worked fine as always-instantly-so this should not be a matter of it needing to wait longer. My ISP is Comcast, and so I selected the "Dynamic IP" option in the Dynex's setup wizard (and as I recall on pretty much any other device, like the Belkin router when originally setting that up). I suppose I could try and copy the info down from the Belkin router page, and select the Static IP option on the Dynex, but it would be nicer to have a more automatic solution, and as well I imagine the static option may cause issues in the future. Thanks

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  • m_jeffj Oct 06, 2010

    Thanks, that was a good idea, but unfortunately it didn't seem to work.
    It gets to the point about the router not "talking to" the modem, however at that point it just says to call them, which I suppose would also be a good thing to try, although text from a 3rd party is probably easier for me.



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Posted on Oct 05, 2010


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