Question about Sage Instant Accounts 8.0 (013604ug)

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Sage Accounts 2011 V17. Error "Username in use" I did not close sage last session. ACCDATA folder dose not exist in V17. Please help

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  • elena496 Oct 05, 2010

    Yes I did. I also had a hope it will time out. Not yet.
    Any other ideas please.

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  • Master
  • 2,777 Answers

Oh dear, that's a very bad problem indeed. Have you tried just restarting your computer completely? If so and it still happens let me know and we can go from there.

Thanks
Tim

Posted on Oct 05, 2010

  • Tim Grayson
    Tim Grayson Oct 05, 2010

    That means it must be running on some server somewhere, do you have any idea if you folks run a server that stores the data?



    Let me know!


    Thanks

    Tim

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1 Answer

WE have upgraded a sage program on to new computer. However we cannot restore the backup due to an "unsupported version "error


hi dmatharu667
this happens when you take a backup of a company that has a accdata folder in the accdata folder and it reports version as v9. To correct this go to data directory go into accdata directory and in that director move or delete the second accdata directory, repeat your backup and it should then restore perfectly
Nigel

May 22, 2011 | Sage Instant Accounts 8.0 (013604ug)

1 Answer

I was working in sage instant accounts version 8.2 when my computer crashed. Im trying to go back into sage but it comes up with the message 'you may only run one copy of this programme at any...



If you are unable to logon to Sage you can try deleting the Queue.dta file. All users MUST be logged out of Sage and Sage should not be running. Sage will recreate the queue.dta file when it is restarted. The Queue.dta file can be found in the ACCDATA folder for the Sage Company Data that is experiencing the problem.
Note that the "Username already in use" message from Sage can occur if Sage wasn't shut down tidily for that users session. If you are sure that the user is not actually logged in it's OK to allow Sage to clear the session and log in.

May 19, 2011 | Sage Instant Accounts 8.0 (013604ug)

1 Answer

Instant Accounts 8.0 (013604ug): I am using Sage Instant Accounts version 8 and am ...


Hi.

We had same problem. Our solution:

1. Empty both the 'accdata' and the 'criteria' folders.
2. Start Sage.
3. Restore a previous backup.

This worked for us. Hope it helps you.

May 17, 2010 | Sage Instant Accounts 8.0 (013604ug)

1 Answer

HI. I HAVE THE SAME PROBLEM AS SOME OF THE OTHERS- USERNAME IS IN USE.........ETC. WHERE CAN I FIND THE ACCDATA FOLDER THAT IS BEING MENTIONED? KATHY


Hi Kathy

if you right click on your sage icon and then left click on properties this will show you where sage is installed. if you then click find target this will bring you into directory that containc the accdata directory

Jan 11, 2010 | Sage Instant Accounts 8.0 (013604ug)

1 Answer

Im getting this error


When i have this problem I go into the sage programe via programe files, click into ACCDATA, look for the file named que and delete it. Works every time for me.

Jul 02, 2009 | Sage Instant Accounts 8.0 (013604ug)

1 Answer

Logging onto Sage problems


Delete the QUEUE.DTA file from within the ACCDATA folder of your data directory.

Jan 13, 2009 | Sage Instant Accounts 8.0 (013604ug)

2 Answers

Error message with sage instant accounts



If you are unable to logon to Sage you can try deleting the Queue.dta file. All users MUST be logged out of Sage and Sage should not be running. Sage will recreate the queue.dta file when it is restarted. The Queue.dta file can be found in the ACCDATA folder for the Sage Company Data that is experiencing the problem.
Note that the "Username already in use" message from Sage can occur if Sage wasn't shut down tidily for that users session. If you are sure that the user is not actually logged in it's OK to allow Sage to clear the session and log in.

Jan 13, 2009 | Sage Instant Accounts 8.0 (013604ug)

1 Answer

Sage 50 Accounts 2008


I think I got the solution for you ...

User Name is Already in Use / Cannot Access YYY because XXX is logged in

Typically, when you get this message you will be asked if you want to remove the user from the request list. If you are asked this question, simply answer Yes and you'll be able to continue.

An alternative solution is to go in the data folder for your sage data (the default folder for versions prior to 14 is c:\program files\sage\accounts\accdata for v14, the folder is c:\documents and settings\all users\application data\sage\accounts\2008\company.000\accdata on XP and c:\programdata\sage\accounts\2008\company.000\accdata. In the data folder, you will find a file called QUEUE.DTA - delete the file and you should be able to get back into Line 50. If you have a multi user version of Line 50, you should only delete this file if you are sure that no-one else is using Line 50.

Mar 20, 2008 | Sage Instant Accounts 8.0 (013604ug)

2 Answers

Username


When i have this problem I go into the sage programe via programe files, click into ACCDATA, look for the file named que and delete it. Works every time for me.

Nov 08, 2007 | Sage Instant Accounts 8.0 (013604ug)

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