Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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My book essential edition - 500Gb. Model no. WD5000H1U-00 It would appear that the power supply adaptor is not working since there is no power when plugged in. It is still in warranty, any advice on how we can obtain a replacement quickly please?

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> it is still in warranty

If you exercise the warranty, you'll have to send the current device back to W.D.
But, W.D. will take _no_ responsibility for 'rescuing' the files currently on the disk.
Is that what you want?

Disassemble the enclosure, and remove the disk-drive.
Connect it as a 'slave' disk-drive in a desktop computer.
If it works, the disk-drive is OK.
So, look at: http://www.canadaram.com/3_5_sata_enclosures.htm
and buy a new enclosure, with a new power-supply.
(Or, buy the new enclosure locally, at any computer-store.)
Disassemble your current unit, remove the disk-drive,
and transplant the disk-drive into the new enclosure.

Posted on Oct 06, 2010

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