Question about HP Deskjet Printer

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My HP Deskjet D1341 printer won't print. Says it is offline. I go in and right-click to put it on-line, but it still won't print,,,goes back off-line. I posed this problem last Thursday and paid $$ to get a solution, but no luck. So help me....

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Hi,


Go to system settings and select the 'Printer' option.

Right-click on the printer and enable the 'Use Printer Online' function.

Cancel all the printing jobs till that moment and redo the process.

Sometimes the 'Printer Offline' message occurs due to a 'Job Stuck' issue.

Check all network connections and functions.

Be sure the network interfaces work properly.

Turn the printer off and on to see whether the device is working properly.

Get more information to fix Printer Offline Error . Hope this information helps you.

Posted on Aug 17, 2011

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Goto the below mentioned link and select your operating system now click on the next button.
Expand the Utility - Diagnostic Utility and download the print diagnostic utility and this will show you what the problem is with the printer or with the computer

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=us&dlc=en&sw_lang=&product=1839855#N672

Posted on Oct 05, 2010

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Posted on Jan 02, 2017

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Hi,

One way to make the printer go "on-line":
1. opening your "Printer & Faxes", the HP DeskJet F380 would be shown as an installed printer, by doing a right click, you would be presented with various options including making it go online.

There are two (2) areas that you can configure to make it stay always online:
i. in the same "Printer & Faxes", right click on the HP DeskJet F380, click on "Properties", in the next window click on the Advanced tab, tick "Always available", set Priority to "1", in the "Printer" tab, uncheck "Power Save".
ii. open your "Device Manager" (right click on "My Computer", click on Properties, click on "Hardware" tab, click on "Device Manager" button. Expand your "Universal Serial Bus controllers" (click on the + sign of the last entry), right click on each and everyone of your "USB Root Hub". Click on "Properties", click on "Power Management" tab, uncheck "Allow the computer to turn off this device to save power".
After each and every re-configuration it is of course required that you click on Apply/OK.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

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