When I connect my One XL to the pc and click on Operate my One XL I get an error message advising that this function is not yet supported for your TomTom device or operating system. How can I set my security code on my device if it wont connect.
There is no solution to this problem
TomTom have released a product that wont talk to my Imac, Windows visita or XL
Well don TomTom
Mine went back to John Lewis yesterday.
I don't think Home 2.5.2 is the problem. The NavCore release may be. If you go to C:\Documents and Settings\<user name>\Application Data\TomTom\HOME\Profiles\*****.default\extensions (fill in you own Windows user name and replace the stars by whatever number you find there.) You should see a NavCore directory containing the following files:
If any of these files are missing, you won't be able to operate the device from your PC. If the files are all there, it may help to shutdown Home completely and restart it. If that still doesn't help either, try to move all directories in C:\Documents and Settings\<user name>\Application Data\TomTom\HOME\Profiles\*****.default\extensions except the one corresponding to the NavCore version on your device elsewhere.
If you're running Windows Vista, go to "tomtom.com/home" and download version 2 of home. According to the tech support guys at Tom Tom, this will correct the problem.
Can you try another computer with different operating system on it?
Hello,
I guess that this could be your error message:
"Error message when you wake up a Windows XP-based computer from hibernation or from standby: "Power Surge on Hub Port: A USB Device has exceeded the power limits of its hub port"
If it is the case, please try below solution:
SYMPTOMS
When you wake up a Microsoft Windows XP-based computer from hibernation or from standby, you may receive the following error message:
Power Surge on Hub Port: A USB Device has exceeded the power limits of its hub port. This error message is displayed even if there are no USB devices connected to the computer. WORKAROUND loadTOCNode(1, 'workaround'); To work around this issue, disable the USB 2.0-enhanced host controller.
Close Device Manager.
I hope that this should resolve the issue for you.
Please let me know the result.
you can mail me at [email protected] for any further assistance on this issue.
I'll be glad to help you.
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Using XP Pro same isue since they updated the program.
I have this on my XL 30 & running Windows XP...........Tom Tom technical seem to not want to reply to me............it's brand new & going back tomorrow. (I have tried it on 2 other 'XP' laptops)
Harrygsi
Got the same problem (have a tomtom XL). Using Tomtom home 2.4 have two computers, one runs windows XP, the other Vista. Get the same message on both OS when trying to run device from computer. It appears the OS doesn't make a difference.
Same Problem here - tech Support have taken copy of System file, and are looking into the problem, Downloaded Home 2.4 still not working, on either XP or Vista
same problem. brand new machine. windows xp
Same problem. Error message reads "This function is not yet supported for your navigation device or operating system". Using XP Professional.
I have ONE Europe 22, Windows Vista and Tomtom HOME version 2.5 "This function is not yet supported for your navigation device or operating system"
I too have the same problem. Have attempted support below but to no avail. Someone please help.
same prob. TomTom One v4 - Vista SP1 - TomTom Home 2.5.2.60
same problem here to, tomtom xl v9 wont operate via computer. i`ve tried 3 machines all on xp all dont work with it. tech support said uninstall home software and reinstall but no different. waiting on reply before i take it back for refund.
Same here.
I opened a call with TomTom support and they are of no help.
Same peoblem here! Using TomTom XL with Windows 2000 and HOME 2.5.2. This version also seems to have problems listing some content.
I ahve looked in C:Documents and SettingsApplication dataTomTomHOMEProfiles*****.defaultextensions, and there is NO Navcore directory
I cannot find any files within defaultextensions folder, so it looks like TT Home is not installing these properly (tried closing firewall etc while installing). How can I get my hands on these files and put them in the folder manually?
When I connect my One XL to the pc and click on Operate my One XL I get an error message advising that this function is not yet supported for your TomTom device or operating system. How can I set my security code on my device if it wont connect.
The fault is exactly as described by others - new sat nav,one xl Europe 22 freezes when trying to use with PC running Vista. Tried to find TomTom Home 2 on TomTom.com as per advice- couldn't find (Currently running TomTom 2.5). Will there be any disavantages in running an earlier Home version.
Regards and Thanks in anticipation
I use a tomtom one v4 and tomtom home 2.5 and operate my device does not work under vista,
With reference to your query relating to the 'operate my device' feature on
TomTom HOME, firstly, my apologies in the delay in contacting you, the files
needed to run this option are not yet available on TomTom HOME, we are
currently working on this issue and will hopefully get this resolved as soon as
possible.
the s
I did the same as 'crazy-carrot' after I tried a solution emailed to me by TT. It involved doing a back-up first. When all was reloaded to the TT it would not even switch on.
John Lewis could not even resolve it so I swopped it for a Garmin!
Problem solved..........but not as it should be. Seems to me it was launched before being properly tested!
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