Question about Tomtom One XL GPS Receiver

4 Answers

Operating my Device via PC

When I connect my One XL to the pc and click on Operate my One XL I get an error message advising that this function is not yet supported for your TomTom device or operating system. How can I set my security code on my device if it wont connect.

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  • Anonymous Oct 20, 2008

    Using XP Pro same isue since they updated the program.

  • Harrygsi Oct 22, 2008

    I have this on my XL 30 & running Windows XP...........Tom Tom technical seem to not want to reply to me............it's brand new & going back tomorrow. (I have tried it on 2 other 'XP' laptops)



    Harrygsi

  • BlueRizla Nov 10, 2008

    Got the same problem (have a tomtom XL). Using Tomtom home 2.4 have two computers, one runs windows XP, the other Vista. Get the same message on both OS when trying to run device from computer. It appears the OS doesn't make a difference.


  • yorkers Nov 21, 2008

    Same Problem here - tech Support have taken copy of System file, and are looking into the problem, Downloaded Home 2.4 still not working, on either XP or Vista

  • rohdec12 Dec 07, 2008

    same problem. brand new machine. windows xp

  • Anonymous Dec 25, 2008

    Same problem. Error message reads "This function is not yet supported for your navigation device or operating system". Using XP Professional.

  • dreinzy Dec 26, 2008

    I have ONE Europe 22, Windows Vista and Tomtom HOME version 2.5 "This function is not yet supported for your navigation device or operating system"

  • Anonymous Dec 27, 2008

    I too have the same problem. Have attempted support below but to no avail. Someone please help.

  • Anonymous Dec 29, 2008

    same prob. TomTom One v4 - Vista SP1 - TomTom Home 2.5.2.60

  • Anonymous Dec 29, 2008

    same problem here to, tomtom xl v9 wont operate via computer. i`ve tried 3 machines all on xp all dont work with it. tech support said uninstall home software and reinstall but no different. waiting on reply before i take it back for refund.

  • Gungla Dec 31, 2008

    Same here.



    I opened a call with TomTom support and they are of no help.

  • DavidOfOz Jan 04, 2009

    Same peoblem here! Using TomTom XL with Windows 2000 and HOME 2.5.2. This version also seems to have problems listing some content.

  • Anonymous Jan 07, 2009

    I ahve looked in C:Documents and SettingsApplication dataTomTomHOMEProfiles*****.defaultextensions, and there is NO Navcore directory

  • Anonymous Jan 10, 2009

    I cannot find any files within defaultextensions folder, so it looks like TT Home is not installing these properly (tried closing firewall etc while installing). How can I get my hands on these files and put them in the folder manually?

  • KWESIATA Jan 17, 2009

    When I connect my One XL to the pc and click on Operate my One XL I get an error message advising that this function is not yet supported for your TomTom device or operating system. How can I set my security code on my device if it wont connect.

  • sparkythecat Jan 20, 2009

    The fault is exactly as described by others - new sat nav,one xl Europe 22 freezes when trying to use with PC running Vista. Tried to find TomTom Home 2 on TomTom.com as per advice- couldn't find (Currently running TomTom 2.5). Will there be any disavantages in running an earlier Home version.

    Regards and Thanks in anticipation

  • Anonymous Feb 05, 2009

    I use a tomtom one v4 and tomtom home 2.5 and operate my device does not work under vista,

    With reference to your query relating to the 'operate my device' feature on
    TomTom HOME, firstly, my apologies in the delay in contacting you, the files
    needed to run this option are not yet available on TomTom HOME, we are
    currently working on this issue and will hopefully get this resolved as soon as
    possible.










  • Anonymous Mar 04, 2009

    the s

  • Harrygsi May 11, 2010

    I did the same as 'crazy-carrot' after I tried a solution emailed to me by TT. It involved doing a back-up first. When all was reloaded to the TT it would not even switch on.



    John Lewis could not even resolve it so I swopped it for a Garmin!



    Problem solved..........but not as it should be. Seems to me it was launched before being properly tested!

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There is no solution to this problem

TomTom have released a product that wont talk to my Imac, Windows visita or XL

Well don TomTom

Mine went back to John Lewis yesterday.

Posted on Feb 02, 2009

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I don't think Home 2.5.2 is the problem. The NavCore release may be. If you go to C:\Documents and Settings\<user name>\Application Data\TomTom\HOME\Profiles\*****.default\extensions (fill in you own Windows user name and replace the stars by whatever number you find there.) You should see a NavCore directory containing the following files:

  • a dll-file with same version number as the NavCore directory
  • a chrome.manifest file
  • several data**.chk files
  • an install.rdf file
If any of these files are missing, you won't be able to operate the device from your PC. If the files are all there, it may help to shutdown Home completely and restart it. If that still doesn't help either, try to move all directories in C:\Documents and Settings\<user name>\Application Data\TomTom\HOME\Profiles\*****.default\extensions except the one corresponding to the NavCore version on your device elsewhere.

Posted on Jan 07, 2009

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If you're running Windows Vista, go to "tomtom.com/home" and download version 2 of home. According to the tech support guys at Tom Tom, this will correct the problem.

Posted on Jul 22, 2008

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Can you try another computer with different operating system on it?

Posted on May 28, 2008

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Posted on Jan 02, 2017

  • 7 Answers

SOURCE: Operating my Device via PC

use paper clip to reset unit,google this ,it tells you how

Posted on Feb 04, 2009

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