Question about Tomtom One XL GPS Receiver

4 Answers

Operating my Device via PC

When I connect my One XL to the pc and click on Operate my One XL I get an error message advising that this function is not yet supported for your TomTom device or operating system. How can I set my security code on my device if it wont connect.

Posted by on

  • 17 more comments 
  • Anonymous Oct 20, 2008

    Using XP Pro same isue since they updated the program.

  • Harrygsi Oct 22, 2008

    I have this on my XL 30 & running Windows XP...........Tom Tom technical seem to not want to reply to's brand new & going back tomorrow. (I have tried it on 2 other 'XP' laptops)


  • BlueRizla Nov 10, 2008

    Got the same problem (have a tomtom XL). Using Tomtom home 2.4 have two computers, one runs windows XP, the other Vista. Get the same message on both OS when trying to run device from computer. It appears the OS doesn't make a difference.

  • yorkers Nov 21, 2008

    Same Problem here - tech Support have taken copy of System file, and are looking into the problem, Downloaded Home 2.4 still not working, on either XP or Vista

  • rohdec12 Dec 07, 2008

    same problem. brand new machine. windows xp

  • Anonymous Dec 25, 2008

    Same problem. Error message reads "This function is not yet supported for your navigation device or operating system". Using XP Professional.

  • dreinzy Dec 26, 2008

    I have ONE Europe 22, Windows Vista and Tomtom HOME version 2.5 "This function is not yet supported for your navigation device or operating system"

  • Anonymous Dec 27, 2008

    I too have the same problem. Have attempted support below but to no avail. Someone please help.

  • Anonymous Dec 29, 2008

    same prob. TomTom One v4 - Vista SP1 - TomTom Home

  • Anonymous Dec 29, 2008

    same problem here to, tomtom xl v9 wont operate via computer. i`ve tried 3 machines all on xp all dont work with it. tech support said uninstall home software and reinstall but no different. waiting on reply before i take it back for refund.

  • Gungla Dec 31, 2008

    Same here.

    I opened a call with TomTom support and they are of no help.

  • DavidOfOz Jan 04, 2009

    Same peoblem here! Using TomTom XL with Windows 2000 and HOME 2.5.2. This version also seems to have problems listing some content.

  • Anonymous Jan 07, 2009

    I ahve looked in C:Documents and SettingsApplication dataTomTomHOMEProfiles*****.defaultextensions, and there is NO Navcore directory

  • Anonymous Jan 10, 2009

    I cannot find any files within defaultextensions folder, so it looks like TT Home is not installing these properly (tried closing firewall etc while installing). How can I get my hands on these files and put them in the folder manually?

  • KWESIATA Jan 17, 2009

    When I connect my One XL to the pc and click on Operate my One XL I get an error message advising that this function is not yet supported for your TomTom device or operating system. How can I set my security code on my device if it wont connect.

  • sparkythecat Jan 20, 2009

    The fault is exactly as described by others - new sat nav,one xl Europe 22 freezes when trying to use with PC running Vista. Tried to find TomTom Home 2 on as per advice- couldn't find (Currently running TomTom 2.5). Will there be any disavantages in running an earlier Home version.

    Regards and Thanks in anticipation

  • Anonymous Feb 05, 2009

    I use a tomtom one v4 and tomtom home 2.5 and operate my device does not work under vista,

    With reference to your query relating to the 'operate my device' feature on
    TomTom HOME, firstly, my apologies in the delay in contacting you, the files
    needed to run this option are not yet available on TomTom HOME, we are
    currently working on this issue and will hopefully get this resolved as soon as

  • Anonymous Mar 04, 2009

    the s

  • Harrygsi May 11, 2010

    I did the same as 'crazy-carrot' after I tried a solution emailed to me by TT. It involved doing a back-up first. When all was reloaded to the TT it would not even switch on.

    John Lewis could not even resolve it so I swopped it for a Garmin!

    Problem solved..........but not as it should be. Seems to me it was launched before being properly tested!



4 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

There is no solution to this problem

TomTom have released a product that wont talk to my Imac, Windows visita or XL

Well don TomTom

Mine went back to John Lewis yesterday.

Posted on Feb 02, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

I don't think Home 2.5.2 is the problem. The NavCore release may be. If you go to C:\Documents and Settings\<user name>\Application Data\TomTom\HOME\Profiles\*****.default\extensions (fill in you own Windows user name and replace the stars by whatever number you find there.) You should see a NavCore directory containing the following files:

  • a dll-file with same version number as the NavCore directory
  • a chrome.manifest file
  • several data**.chk files
  • an install.rdf file
If any of these files are missing, you won't be able to operate the device from your PC. If the files are all there, it may help to shutdown Home completely and restart it. If that still doesn't help either, try to move all directories in C:\Documents and Settings\<user name>\Application Data\TomTom\HOME\Profiles\*****.default\extensions except the one corresponding to the NavCore version on your device elsewhere.

Posted on Jan 07, 2009

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 5 Answers

If you're running Windows Vista, go to "" and download version 2 of home. According to the tech support guys at Tom Tom, this will correct the problem.

Posted on Jul 22, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 4,402 Answers

Can you try another computer with different operating system on it?

Posted on May 28, 2008

2 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

  • 7 Answers

SOURCE: Operating my Device via PC

use paper clip to reset unit,google this ,it tells you how

Posted on Feb 04, 2009

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Brother MFC-J630w. "CC3-114-04001704". Cannot operate any functions from PC (connected via USB) or scan from hardware.

1-877-BROTHER (877-276-8437)
M-F, 9:00am to 9:00pm Eastern Time

First try uninstalling the drivers and ALL THE SOFTWARE that came with it, THEN, go to the website and download the latest software and drivers and install them and try again. good luck. NOTE AFTER YOU UNINSTALL THE SOFTWARE MAKE SURE THAT YOU REBOOT EVERYTHING.

May 30, 2015 | Brother MFC Office Equipment & Supplies

3 Answers

Hi i have a epson workforce 620 printer. but my computer says it's offline? my computer is connected via wifi all the other computers on the same network have NO trouble printing via the wireless but...


The Epson printer connected to your system requires drivers to function properly. Drivers link the Operating System and the printer, and issues with the drivers would directly affect the functioning of the printers. If the driver is not able to communicate with the printer, the Epson printer would show an offline message. All users having this problem are advised to check the printer drivers installed on the system using the device manager and if the drivers are found at fault, they would have to be replaced with suitable ones

Get more information to fix Epson Printer Offline Error . Hope this information helps you.

Jul 28, 2011 | Epson WorkForce 600 All-In-One InkJet...

1 Answer

Error tc-212- of paltalk

Regular functioning device programs would experience mometary errors depending on the methods resorted to power off or manipulating features that is unachievable. Power off the device completely to lay idle momentarily. Repower on to attain the functioning mode. Usually the device may have encounter impacts to cause response of error as protect mode of the device. Devices that operate on batteries may require inspecting the power area compartment or power cuiciuts to ascertain that complements have not be malalligned. Computerised device howver display errors as the most available measn to communicate undesire manipulatioon. Error messages least is inidication that the device has been broken. It is a message that the device was in attempted with unaccomplisshed task functions. Usaully powerr off to attain the most desire effect. Unless the device was encounter in an observable impact or breakage as means to require consutling with suport experts. Refer to the devices user guide to ascertain the most appropiaet mean to resove conditions. An extensively compromised device would require acquring replacements also either as damaged beyond retorations or unfeasible to reapir considerign costs

Feb 08, 2011 | Computers & Internet

1 Answer

Connection problem

If you have an N-series nokia phone, you would need a different PC suite. Check on the Nokia website for the software for ur phone. Its a free download

Sep 19, 2009 | Microsoft Windows XP Professional With...

1 Answer

HP 7590 office jet pro scanner does not communicate


The scanner function is not available when you are connected wireless, you must be connected via USB to your PC for the scanner to function correctly.

Corporate Computer
Over 21 years of PC and printer support/repair

Jun 17, 2009 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

I am unable to connect my Samsung SGH 600 to my PC

sounds like you need to uninstall the software, reinstall it and then connect your phone.  If you are usng the front USB panels, try the back ones.  Sometime the front connectors are USB1 and are not fast enough.

Mar 06, 2009 | Samsung SGH-G600 Cellular Phone

3 Answers

Operating my Device via PC

use paper clip to reset unit,google this ,it tells you how

Feb 04, 2009 | Tomtom ONE GPS Receiver

4 Answers

Error Code 2753

be sure to completely remove any programs having to do with sprint smartview reboot computer and then plug the air card in the computer and run the setup from the pop up window that states new device found reinstall the smartview connection manager through the preinstalled drivers located in the device itself then after installation is complete reboot and then connect issue is fixed

Jan 26, 2008 | Computers & Internet

2 Answers

Power Surge error message




I guess that this could be your error message:

"Error message when you wake up a Windows XP-based computer from hibernation or from standby: "Power Surge on Hub Port: A USB Device has exceeded the power limits of its hub port"


If it is the case, please try below solution:




When you wake up a Microsoft Windows XP-based computer from hibernation or from standby, you may receive the following error message:


Power Surge on Hub Port: A USB Device has exceeded the power limits of its hub port. This error message is displayed even if there are no USB devices connected to the computer.   WORKAROUND loadTOCNode(1, 'workaround'); To work around this issue, disable the USB 2.0-enhanced host controller.

Note When you disable the USB 2.0-enhanced host controller, you lose USB 2.0 functionality. That is, you revert to USB 1.1 functionality.

To disable the USB 2.0-enhanced host controller, follow these steps: 1. Right-click My Computer, and then click Manage. 2. Under Computer Management (Local), click Device Manager. 3. In the Device Manager pane, expand Universal Serial Bus controllers. 4. Right-click the USB 2.0-enhanced host controller, and then click Disable.

Note The name of the USB 2.0-enhanced host controller may vary. 5. When you receive the confirmation message, click Yes. 6.

Close Device Manager.



I hope that this should resolve the issue for you.



Please let me know the result. 


you can mail me at for any further assistance on this issue.


I'll be glad to help you.

Oct 18, 2007 | IBM ThinkPad T43 Notebook

Not finding what you are looking for?
Tomtom One XL GPS Receiver Logo

827 people viewed this question

Ask a Question

Usually answered in minutes!

Top Tomtom GPS Experts


Level 3 Expert

489 Answers


Level 3 Expert

77499 Answers

Martin Murray

Level 3 Expert

1623 Answers

Are you a Tomtom GPS Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides