Question about Tomtom One XL GPS Receiver

4 Answers

Operating my Device via PC

When I connect my One XL to the pc and click on Operate my One XL I get an error message advising that this function is not yet supported for your TomTom device or operating system. How can I set my security code on my device if it wont connect.

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  • Anonymous Oct 20, 2008

    Using XP Pro same isue since they updated the program.

  • Harrygsi Oct 22, 2008

    I have this on my XL 30 & running Windows XP...........Tom Tom technical seem to not want to reply to me............it's brand new & going back tomorrow. (I have tried it on 2 other 'XP' laptops)



    Harrygsi

  • BlueRizla Nov 10, 2008

    Got the same problem (have a tomtom XL). Using Tomtom home 2.4 have two computers, one runs windows XP, the other Vista. Get the same message on both OS when trying to run device from computer. It appears the OS doesn't make a difference.


  • yorkers Nov 21, 2008

    Same Problem here - tech Support have taken copy of System file, and are looking into the problem, Downloaded Home 2.4 still not working, on either XP or Vista

  • rohdec12 Dec 07, 2008

    same problem. brand new machine. windows xp

  • Anonymous Dec 25, 2008

    Same problem. Error message reads "This function is not yet supported for your navigation device or operating system". Using XP Professional.

  • dreinzy Dec 26, 2008

    I have ONE Europe 22, Windows Vista and Tomtom HOME version 2.5 "This function is not yet supported for your navigation device or operating system"

  • Anonymous Dec 27, 2008

    I too have the same problem. Have attempted support below but to no avail. Someone please help.

  • Anonymous Dec 29, 2008

    same prob. TomTom One v4 - Vista SP1 - TomTom Home 2.5.2.60

  • Anonymous Dec 29, 2008

    same problem here to, tomtom xl v9 wont operate via computer. i`ve tried 3 machines all on xp all dont work with it. tech support said uninstall home software and reinstall but no different. waiting on reply before i take it back for refund.

  • Gungla Dec 31, 2008

    Same here.



    I opened a call with TomTom support and they are of no help.

  • DavidOfOz Jan 04, 2009

    Same peoblem here! Using TomTom XL with Windows 2000 and HOME 2.5.2. This version also seems to have problems listing some content.

  • Anonymous Jan 07, 2009

    I ahve looked in C:Documents and SettingsApplication dataTomTomHOMEProfiles*****.defaultextensions, and there is NO Navcore directory

  • Anonymous Jan 10, 2009

    I cannot find any files within defaultextensions folder, so it looks like TT Home is not installing these properly (tried closing firewall etc while installing). How can I get my hands on these files and put them in the folder manually?

  • KWESIATA Jan 17, 2009

    When I connect my One XL to the pc and click on Operate my One XL I get an error message advising that this function is not yet supported for your TomTom device or operating system. How can I set my security code on my device if it wont connect.

  • sparkythecat Jan 20, 2009

    The fault is exactly as described by others - new sat nav,one xl Europe 22 freezes when trying to use with PC running Vista. Tried to find TomTom Home 2 on TomTom.com as per advice- couldn't find (Currently running TomTom 2.5). Will there be any disavantages in running an earlier Home version.

    Regards and Thanks in anticipation

  • Anonymous Feb 05, 2009

    I use a tomtom one v4 and tomtom home 2.5 and operate my device does not work under vista,

    With reference to your query relating to the 'operate my device' feature on
    TomTom HOME, firstly, my apologies in the delay in contacting you, the files
    needed to run this option are not yet available on TomTom HOME, we are
    currently working on this issue and will hopefully get this resolved as soon as
    possible.










  • Anonymous Mar 04, 2009

    the s

  • Harrygsi May 11, 2010

    I did the same as 'crazy-carrot' after I tried a solution emailed to me by TT. It involved doing a back-up first. When all was reloaded to the TT it would not even switch on.



    John Lewis could not even resolve it so I swopped it for a Garmin!



    Problem solved..........but not as it should be. Seems to me it was launched before being properly tested!

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There is no solution to this problem

TomTom have released a product that wont talk to my Imac, Windows visita or XL

Well don TomTom

Mine went back to John Lewis yesterday.

Posted on Feb 02, 2009

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I don't think Home 2.5.2 is the problem. The NavCore release may be. If you go to C:\Documents and Settings\<user name>\Application Data\TomTom\HOME\Profiles\*****.default\extensions (fill in you own Windows user name and replace the stars by whatever number you find there.) You should see a NavCore directory containing the following files:

  • a dll-file with same version number as the NavCore directory
  • a chrome.manifest file
  • several data**.chk files
  • an install.rdf file
If any of these files are missing, you won't be able to operate the device from your PC. If the files are all there, it may help to shutdown Home completely and restart it. If that still doesn't help either, try to move all directories in C:\Documents and Settings\<user name>\Application Data\TomTom\HOME\Profiles\*****.default\extensions except the one corresponding to the NavCore version on your device elsewhere.

Posted on Jan 07, 2009

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If you're running Windows Vista, go to "tomtom.com/home" and download version 2 of home. According to the tech support guys at Tom Tom, this will correct the problem.

Posted on Jul 22, 2008

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Can you try another computer with different operating system on it?

Posted on May 28, 2008

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  • 7 Answers

SOURCE: Operating my Device via PC

use paper clip to reset unit,google this ,it tells you how

Posted on Feb 04, 2009

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Glad to HELP YOU!

Usually you have to FULLY CHARGE the device before you operate it. To do so you have to connect TomTom Via 1xx that you have to your PC/notebook using the USB cable.
When these operation is finished you may use your device.
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I got this similar password problem with Tomtom One XL. I just solve this problem step by step under the following ways.

1. Connect One XL to TomTom Home in your computer using USB cable and switch on ONE XL. (Click YES to connect each other)
2a. Click "Manage my ONE XL"
2b. Click "Items on device" tag.
3. Now you can see all of the data in your device and click "Applications".
4. Click inside the check box and click "Copy items to computer".
(This step is back up for just incase)
5. After Backing up your applications, then Click "Applications" check box and click "Remove from device".
6. After removing applications, unplug from computer and switch off ONE XL.
7. Connect ONE XL and computer again and switch on your ONE XL.
8. TOMTOM Home will search your applications in your device. Finally it will automatically download and installed the new applications. (There will be 4 times installation and the device will restart itself. At this step, you need to touch "Yes" on your device to connect the device and computer.)
9. After installation completed, your device looks like newly come out from the factory.
10. Set up Language, Time, and so on and ready to use.

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Operating my Device via PC


use paper clip to reset unit,google this ,it tells you how

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1 Answer

I have red x flashing have tried to reset think it;s frozen


On your device you may have a corrupt file that is causing the issues that you are experiencing. The solution to this is to completely remove the software from your device and reinstall it again as described in the steps below. Please ensure that you have the latest TomTom Home software installed on your computer:-

You can download and install the latest version of TomTom HOME from the following link:
http://www.tomtom.com/home

Once you have the latest version of TomTom Home installed, please follow these steps:-

STEP 1. Creating a Manual backup of your TomTom

• Charge your unit for at least two hours (preferably via the home charger)
• Perform a reset on your device (see: http://www.tomtom.com/6965 )

If you have not made a backup yet you can do so by making a manual backup of your TomTom. To do this, please look at the following web page:-

http://www.tomtom.com/3171#backup

• Connect your TomTom to the computer
• Open My Computer, you should see the TomTom as a removable drive, double click into it. (on a mac you will see the TomTom as a disk drive on your desktop)
• You will see a list of files and folders.
• Copy all of the folders on the TomTom, one by one to the backup folder.
• This can take up to 1 hour to complete depending on the device.
• If you get any error messages while copying, move on to the next folder and copy that to the backup folder.
• If possible, please make a note of any error message that occur while copying the folders, and make a note of which folder causes the error message.

IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your device as described in step 1. If you are unable to complete step 1, please reply back with a list of yellow folders that you have managed to successfully copy to your PC and also reply back with any error messages that you receive at this point.

STEP 2. Format the hard-disk,

• Open 'My Computer'
• Right click on the TomTom icon (the device should be seen in drive E,F,G,H,I etc) and select 'Format'.
• Do a full format by selecting FAT 32 and click on Start, do not select 'quick format'. The TomTom is now formatted.
• Disconnect the TomTom from the computer and switch it on. It will load up with a red cross on the screen.
• Reset the TomTom with a paperclip in the reset hole for 30 seconds, see http://www.tomtom.com/6965 in how to do this.
• Once Reset, switch the TomTom off, disconnect it from the computer and then switch it back on again, it will still show a red cross on the screen.

STEP 3. Restore the Folders to the TomTom

• Connect your TomTom back to the computer and make sure it is switched on
• Go to your backup folder on your desktop, double left click into it. You will see all of your backup folders.
• Copy the folders one by one to the TomTom by right clicking on the folder, select copy then open My Computer, double left click onto the TomTom drive and choose paste.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch the TomTom back on.

STEP 4. Update your device

• Open TomTom Home
• Connect your device to the PC
• A list of updates should appear, if not, click on Update my Go
• Select only the program application update.
• Click on Update and Install.
• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

The Application is now installed, and your TomTom should now be working.

STEP 5. Run the Clear Flash Tool

• Connect your TomTom to the computer
• Close TomTom Home. (on a PC, make sure you close TomTom Home from the system tray in the bottom right hand corner of your screen by the computer clock)
• Download and run the clear flash tool from : http://www.tomtom.com/updates/clear_flash/clear_flash.exe Make sure your TomTom is connected to the computer and switched on when you do this.

• Once Installed, open TomTom Home
• Click on 'Device -> Disconnect Device'.
• Turn the device off (with the on/off switch) and disconnect it from the computer.
• Switch your TomTom On to complete the installation.

The Application is now installed, and your TomTom should now be working.

* IMPORTANT *
If you have any issues with copying the contents of the TomTom to your PC and back again, please let us know and state what error messages, if any, that there are.
Please reply back with the details of what happens.

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You have to make a manual back up of the device. Make a new folder on your desk top. Connect your device to your PC and turn it on. Go to my computer and look for tom tom storage device and open it. You will see all the folders that is in your tom tom. Copy and paste just the yellow ones into the new folder. When you have done this you can know reformat your device. Do this by right clicking on the tom tom logo (in my computer). Click fat 32 (full format). This will wipe everything off. Disconnect your device, you will see a red cross on the screen. reset the device with a paper clip (hold in for 30 sec) You will still see the red cross. connect back up to PC and install the latest application of to tom home on to the device. From here you can go to add maps ect, and put your maps back on the device. Tom tom home will give you all the updates your device will be missing. You will only need the maps so don't worry if you can not copy all folders (for whatever reason) you can get everything you need as well as free updates for free via tom tom home. Its only the maps you have to pay for.

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