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I plug in my hard drive to the USB port, but the computer/USB port wont detect it. This happens on multiple computers

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  • Mark
    Mark Oct 05, 2010

    Does your external hard drive have one or two USB plugs? Specifically, what model is it?

  • henryhan20 Oct 05, 2010

    it has two, but only one usually needs to be plugged in... the main one. The model is LPHD-UP

  • henryhan20 Oct 05, 2010

    XP.

  • henryhan20 Oct 05, 2010

    It is not available in the My Computer section. And I will try again tomorrow when I am back in my office. Thank you for your help. I will let you know the results.

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Henryhan20, OK, good. Plug both of them in when using the external hard drive. The USB plugs supply power to the device as well as serve as a means to transfer the data. USB ports can carry 5 volts of power (max). If the hard drive is over 4200 RPMs then it will most likely need more than 5 volts to work properly. Try plugging both USB jacks in concurrently.
Hope this helps,
Mark

Posted on Oct 05, 2010

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  • henryhan20 Oct 05, 2010

    I did that and its still not working. The light comes on, and the computer even makes the sound indicating a new device is plugged in, but there is no option of getting into the hard drive. Am I able to recover my files?

  • Mark
    Mark Oct 05, 2010

    If I may, what Operating System are you running?

  • Mark
    Mark Oct 05, 2010

    There are a few things we can try here.... first off, Is it available under My Computer (in your drives section)?

    Next would be to restart the computer and attempt to plug both in again (after the machine is fully loaded.)

    Let me know the results.

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1 Answer

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A USB hard drive is a portable external storage device that works just like a conventional hard drive.

The device is simply plugged into a USB port on your computer as you would connect a flash drive.


Unlike a flash drive, however, a USB hard drive can store a much larger amount of data.


If your computer will not recognize your USB hard drive, you can try troubleshooting steps to resolve the problem.

Plug one end of the USB cable into the port on your hard drive and plug the other end into the USB port of your computer. Ensure that both ends of the cable are connected securely.


Open "My Computer" (Windows XP) or "Computer" (Windows Vista/7).

The USB device should be listed as "removable disk" once it is plugged into the computer.


If it is not listed among the available drives on your computer, proceed to the next step.

Ensure that the data cable is working properly.


Try another USB cable if you have one available.

Disconnect all other USB devices from the computer as they may interfere with the operating system detecting the external hard drive.

Reboot the computer if the USB hard drive is still not recognized.


Plug the USB cable into another USB port and check to see if the device is detected.

If you are using a USB hub, remove the device and plug the external hard drive directly into a USB port.


If the computer still fails to recognize the device, the external hard drive itself may be experiencing a hardware problem.


Check the status of the hard drive in the "Device Manager" window. Under Windows XP, right click "My Computer" and select "Device Manager."


For Windows Vista and Windows 7, click the "Windows" button in the lower left corner of the screen, then type "Computer Management" in the search bar and press "Enter."


Select "Device Manager" in the "Computer Management" window. In the Device Manager window, click the "+" sign that appears beside "Disk Drives."


If the external drive is not listed, click "Other Devices" in the Device Manager window and see if an "Unknown Device" appears.


The external hard drive may have been detected but the device is not working properly.

If it is still under warranty, take the device to the computer store where it was purchased to have it repaired or replaced.


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