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The ink box full message on an ink jet printer means that the waste ink absorber counter has reached the preset limit. When the printer does a cleaning cycle or recharges the nozzles when a new cartridge is installed, the excess ink is left on these sponges. Using the printer after this point may lead to ink spilling out of the printer. The ink absorbers are usually at the bottom of the printer and difficult to reach. (They can be cleaned if the printer is disassembled. However, this is messy and you have to make sure to reassemble the printer correctly. Then there may be a way to reset the counter.) Unless the printer is still under warranty, it is probably better to replace the unit.
The printer probably can't run the cleaning step to flush the ink from the new cartridge to the nozzles unless the waste ink counter is reset. That's why it doesn't register that there is a new black cartridge.
The ink absorbers are a set of rubbery pads that absorb the ink during the printer cleaning cycle. They can also absorb ink from borderless prints (where the ink goes out to the edges of the paper). Some of these pads are below where the print head goes when in standby mode. Additional pads are further down inside the printer.
To get at them, you need to disassemble the printer and it's a messy job to replace or clean them. The counter for the waste ink pad full is set to a value that usually should be reached near the expected end of life of the printer.
If the printer is still under warranty, contact Canon to have them deal with the problem and reset the printer.
I hope this helps.
Cindy Wells (You may be able to find the reset command by Googling waste ink full and your model number.)
You can't. Here is what Canon says on their website:
Ink Absorber Replacement Options
This printer has an ink absorber that takes in ink during the printing and print head cleaning processes. The cleaning process is necessary in order to keep the print head nozzles from becoming clogged. Over the life of the printer, the amount of ink that the ink absorber has absorbed is calculated by the printer. Eventually, after substantial use, the printer will enter an error condition when the ink absorber is nearly full. At this point, printing is still possible by pressing the <Resume> button on the printer. To protect the printer from damage, you will not be able to print at all once the ink absorber is full.
Canon recommends having the printer serviced before the absorber becomes full. We are aware that there are many "do-it-yourself" Web sites that offer instructions for making this repair. Replacing the ink absorber is a complicated and potentially messy procedure. Even if the ink absorber is successfully changed, the ink absorber counter must be reset. Be aware that if you attempt this procedure, it is at your own risk.
If you feel your product might require service, Canon has excellent service options and we are eager to provide any assistance you may need. Click the link below to locate an authorized service facility and obtain further instructions.
You need to replace the ink absorber kit and to completely disassemble the printer to replace the absorber. Attempting to clean the ink absorber is not recommended. Self servicing the absorber can be a very messy operation. I would check with a Canon repair center to see what the cost to have the servicing done by a trained technician. In some cases, it is cheaper to replace the printer.
The waste ink pad is a huge and dirty job. It requires nearly full disassembly of the machine and full washing and drying of the waste ink pads. Resetting the counter without cleaning the pads will result in waste ink overflowing out of your printer and on to what ever the printer is on. As for printer disassembly, service manuals are not generally available for consumer grade machines, which means you're on your own. Having torn down many machine's myself I can tell you it takes time, patience and a good memory. Take good note of where everything came from and how it goes back together.
First off, this is a VERY messy job. It likely requires full disassembly to chassis of the printer. The waste ink pad likely spans the entire foot print of the printer and is many pads thick, at least it does on other similar models. When we clean these, at a Cartridge World store, we rinse the pads, which are special dense felt material and then centrifuge the water and ink out, which can take multiple cycles. Low end ink printers generally do have have service manual readily available to aid in disassembly so you are on your own.
It is doable but be aware of what came from where and in which order.
Here are the instruction for how to reset the counter. Warning: Resetting the counter without cleaning the pads WILL result in waste ink overflowing out of your printer and onto whatever the printer is on, eventually.
Cleaning an ink-jet printer can solve minor problems, maintain print
quality, and prolong periods between professional cleanings. Thin white
lines across printouts indicate that the ink nozzles need to be cleaned.
Collect the supplies you need: a soft cloth and cleaning fluid made for plastic. (Water is fine in most cases.)
Check the printer manual. If the manufacturer has provided specific instructions, follow them.
Turn off the printer.
Dampen the cloth with water or cleaning fluid.
Wipe the outside of the printer, making sure that no fluid gets inside.
Cleaning Cartridges or Ink Nozzles
Use the cleaning buttons on your printer if it has them.
Initiate cleaning through the printer software.
the printer software by double-clicking on a printer icon or opening a
document and then selecting Print from the File menu.
a button labeled Options, Troubleshooting, Clean Print Cartridges,
Toolbox, Printer Utilities or something similar. (This varies by
Click a button labeled Head Cleaning, Run Nozzle Check, Clean Print Cartridges or something similar to begin the process.
Follow the instructions on your screen.
Repeat the cleaning process if the results aren't satisfactory.
Go to your printer manufacturer's Web site for detailed instructions on manual cartridge cleaning and interior cleaning.
You need to have the waste ink absorbers replaced, the cost of the absorbers should be around $20.00 and service is usually around 50.00. That is a very messy job, you must disassemble printer removed used/ waste ink pads in the bottom of machine reset ink counters and the reassemble printer.
That is waste ink inside and all inkjet printers have it. You are probably using refills. They leak quite alot. If you can get at it or get the covers off easily, just use water and paper towels. Make sure you wear rubber gloves. It is a messy job.