Question about HP Officejet 6500 Wireless All-in-One InkJet Printer

1 Answer

I have the HP Officejet 6500 printer/scanner/fax/copy. I have set it up with the USB cable (not wireless), and now every time I try and scan, it tells me: "No scan options." Help!

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 5,060 Answers

Did you install the full featured software or did you connect the printer to the computer and get a generic driver? The generic driver in the OS may not control the scanner on an all-in-one. Remove any generic driver and unplug the data cable. Download and install the software from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=3795406& , select your OS.

Check through HP update if there is a patch to your driver or software. If you use a USB hub or print server, try a direct connection.

Are you launching the scan from the printer or from the computer? You need the monitor program running and to have set the scan destinations in the HP software before using the buttons on the unit. Try launching the HP software and scanning there. Once you do that you will have a better idea of the destinations and default settings to use in the Scan buttons on the software. These will be uploaded to the printer by the software.

I hope this helps.

Cindy Wells
(Scanners require bi-directional communication with the computer so try a new data cable if problems persist.)

Posted on Oct 05, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have the HP Officejet 6500 printer/scanner/fax/copy. I have set it up with the USB cable (not wireless), and now every time I try and scan, it tells me: "No scan options." Help!


Are you running Windows 7 on your PC? This is a relatively common problem with this printer and Windows 7...

The fix from HP is to reinstall Windows 7... Yes. That is ridiculous.
HP considers this to be a windows problem and not a printer problem.

If you're running an OS other than Win 7 try reinstalling the drivers. You can find them here:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&os=228&product=3795406

Jan 07, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

The HP Officejet 6500 will now only print color copies, the black copies do not print, the officejet does not recognize the request to scan copies, the officejet will send faxes and show a fax is being...


not ridiculous as the new printer costs less than replacement cartridges
check for ink in the black cartridge
check that the driver is still connected
check for compatibility with the pc

Jun 04, 2017 | HP Officejet 6500 Wireless All-in-One...

2 Answers

My HP Officejet 6500 709n will not Scan - Please email me at address below: ronaldbartholomew@yahoo.com


Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.
For normal scanning you can choose the option of Scanners and Cameras wizard in control panel. But it is better if you have software disk of printer because it contains more option.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

Mar 02, 2010 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Says scanner failure, scan, copy and fax will not work, did the print alignment still not working Only the printer works


try use a high quality usb cable, some usb cables has low bandwith, and give some strange, errors like scanner error, copy,...

Feb 09, 2010 | HP Officejet J5780 All-In-One InkJet...

1 Answer

The fax auto answer goes off when the 65oo is in


You could try these two suggestions from HP support. The semi-full reset will affect quite a few settings. Perhaps you should copy down these settings for reference later.

HP OfficeJet 6500 Auto Answer

Jan 08, 2010 | HP Officejet 6500 Wireless All-in-One...

1 Answer

On sending a fax the receiver copy has a black


You must clean the glass strip that the origional passes over to be scanned. You may have White-Out or an Ink smuge on it. Another way to determine if it is your FAX is to put in an original and make a copy. If the line is on your copy than it is your scanner **** (glass).

Oct 30, 2009 | HP Officejet 6500 Wireless All-in-One...

Not finding what you are looking for?
HP Officejet 6500 Wireless All-in-One InkJet Printer Logo

237 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...