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Hi- have HPPavillion 754n, running HomeXP SP3, printer HP Officejet 5610v. Problem: can not scan. message on printer screen: not connected or no scan options. Printing, Copying, Fax are OK. Tried reinstalling software from disk, update drivers, unplug and plug etc. still no scan. Can fix? Dump? Replace prt or comp ?

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Hmm, it sounds like the scanning portion of that printer may have an issue, but to confirm you are going to want to verify...

Click START go to ALL PROGRAMS, then ACCESSORIES, then SCANNER AND CAMERA WIZARD.

Go through the steps there, they are all very self explanatory... it should hopefully see your scanner built into the machine and try to scan from it. If it can't see it, or fails scanning there, then you know for sure the scanner has gone bad.

Your best bet at that point is to just get a stand-alone scanner. Since everything else works fine on the device there is no reason to throw it out.. Just get something like this:

http://www.amazon.com/gp/product/B003VQR1UC?ie=UTF8&tag=dependascient-20&linkCode=as2&camp=1789&creative=390957&creativeASIN=B003VQR1UC


And you will be good to go!

Thanks
Tim

Posted on Oct 05, 2010

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