Question about Primavera SureTrak Project Manager 3.0 for PC

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When printing we receive an error message stating " SureTrak has encountered error while printing" It happens on several computers in our lab, but then other computers will work fine.

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Posted on Jan 02, 2017

SOURCE: Printing problems

Had a similar problem with printing from a file saved on a network drive. Apparently the file name was too long. Moving a copy of the file to the local drive (such as a folder on the desktop) allowed printing. I believe I am also functioning without the Suretrak 3.0a or 3.0b software patches which may correct the problem (see Primavera's website for patch b). Since it is only on certain files, I would think it is due to too long of a path to the filename.

Posted on Oct 07, 2008

  • 1 Answer

SOURCE: After clicking print to PDF a schedule, Suretrak

Closed Sure Track. License is in use… discovered lock file in c:\programfiles\sure trak\~PVW~.loc Lock would not delete Stopped pervasive engine. Lock disappeared Restart App. Prints OK.

Posted on Apr 02, 2010

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Suretrak 3.0b: invalid path or file name when I try to save file as something else


The error message about invalid path is referring to a missing logo file. In the footer, or header, set Logo to None, or find the missing .bmp file and place it in your default SureTrak Clipart folder and re-browse to its location.

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just use Google Chrome or Firefox. They are far better than IE anyway.

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I can not get the printer to stop printing ...what do i do?


Hi please turn off the printer and restart it after five minutes if you still have the problem please uninstall and reinstall the drivers for your printer.

Jun 13, 2010 | HP Office Equipment & Supplies

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After clicking print to PDF a schedule, Suretrak shows error message that says Suretrak Application Manager has encountered an error and needs to close. No other info.


I would try reinstalling the software. Sounds like a file got corrupted. If that does not fix it:

Have installed the latest patches for SureTrack?
Have you updated Windows?

If so, did the problem start after one of the updates?

Mar 11, 2010 | Primavera SureTrak Project Manager 3.0 for...

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When installing I receive an error message "Unable to open serial number file". After the install, if I try to open the application I receive the error "Unable to find serial number. Please make sure the...


To all that run into this problem like I have, here is the solution:

To install Suretrak 3.0 if you get “unable to find serial#” error:

  1. Temporarily Stop the Pervasive Sql Server Workgroup engine
  2. Install Suretrak
  3. After installation, copy wbtrcall.dll and wbtrv32.dll from the c:\pvsw\bin folder and paste to c:\windows\system and c:\windows\system32
Restart computer; all should be working now

Adrian (byrdadrian@yahoo.com)

Jul 24, 2009 | Primavera SureTrak Project Manager 3.0 for...

1 Answer

Printing problems


Had a similar problem with printing from a file saved on a network drive. Apparently the file name was too long. Moving a copy of the file to the local drive (such as a folder on the desktop) allowed printing. I believe I am also functioning without the Suretrak 3.0a or 3.0b software patches which may correct the problem (see Primavera's website for patch b). Since it is only on certain files, I would think it is due to too long of a path to the filename.

Oct 06, 2008 | Primavera SureTrak Project Manager 3.0 for...

3 Answers

Sending error


I try sending a fax then the paper goes through it makes a loud beep and the message says theres been an error try again this happens all the time no matter who I fax. then it prints out error confirmation stating Mode G3 send error

Jul 29, 2008 | HP 1040 Plain Paper Inkjet Fax

1 Answer

Can't print faxes due to error messages


Please check rear door area for paper, can you use manual feed slot? Power off machine with all jams removed and paper loaded, then power on, can you tell us exact error message/lights that are shown in this state?

Oct 15, 2007 | Brother IntelliFax-2820 Laser Fax

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