Question about Samsung Televison & Video

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WE HAVE YOUR DVD-4600. MOST OF THE TIME THINGS WORK NORMALLY. WHEN WE RECORD A PARTICULAR PROGRAM ( IT HAPPENS TO BE NCIS) WE GET THE VOICE-OVER THAT DESCRIBES ONSCREEN ACTION FOR PERSONS WHO ARE UNABLE TO SEE THE SET. THE LETTERS "SAP" APPEAR BRIEFLY ON THE SCREEN, THEN BLINK OFF. WE CAN FIND NO REFERENCE TO THIS FUNCTION IN THE MANUAL. ALSO, ONLY ON A PARTICULAR PROGRAM (THIS ONE IS "DANCING WITH THE STARS') THE SET DECIDES TO RECORD IN A SPANISH VOICE-OVER. THE SET NORMALLY RECORDS AND PLAYS BACK IN ENGLISH. BOTH OF THESE PROBLEMS HAPPEN WHEN WE RECORD ON VIDEOTAPE.

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I called your HELP line and spoke with Rob.  He located the solution and got the problem solved.  Your manual did not cover the reasons for having an audio button on the remote, where the problem was.  

Posted on May 28, 2008

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I called your help line and spoke to Rob, who found the solution to both problems mentioned.  You manual could have mentioned the SAP and language functions under the audio button on the remote.  That's where the solution was found, although I still would not have known what to do about it.  The audio button shifts from LEFT to RIGHT to MONO to STEREO.  It needs to be set on STEREO, but the manual forgot to tell us that.  Thanks for the HELP line.  Thanks for Rob.

Posted on May 28, 2008

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SAP is the "alternate program" that is broadcast by some stations and with some programs for the blind or for different languages as you have seen. Your DVD-4600 is set to receive SAP by default for some reason. There should be a setting to disable it. Or, depending upon how you have set up the recorder, your TV might be set for SAP. Check that as well to disable the SAP setting.
Dan

Posted on May 28, 2008

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