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Unable to scan from hp photosmart c3100 printer

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  • Anonymous Mar 10, 2009

    PRINTER WILL NOT WORK OFF INTERNET

  • armybabe1970 Apr 11, 2009

    I used to be able to scan with no problem now when i hit the scan button on the printer it doesn't do anything. No lights come on or anything. Please help me with this problem if you can.

  • Anonymous May 20, 2009

    I think if you want non-technological people to ask questions you shouldnt be obnoxious in soliciting information. I have the same problem but I dont want your answer.

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Reinstall all the programs and drivers.... what error codes are you getting? we need a little more info from you and we shouldnt have to coax it out.... if you want to be sucessful in getting your questions asked please tell us what you have done what u think is wrong what is setup how its setup why its not working i.e. you press the scan button but computer does nothing, .... or the scanner wont even turn on.... and we can provide a much better solution!

Posted on May 28, 2008

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Official HP download. select model and OS and download.

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I have new Hp photosmart C4385 all in one scanner, printer, copies. The printer was initially onstalled. Working w/ wireless HP pavillion. It print & copies fine. Scan does not work. When I enter...


I had a similar problem recently... You have to actually install the scanner software. You probably only installed the print drivers, but not the scanner software. If you don't have the CD handy, go to www.hp.com/#Support. In step one select "Download drivers and software (and firmware)". In step 2 enter your model number (photosmart C4385) and then press "go". It will lead you to a page to select your operating system. Follow that link to download the entire CD (large file).

When you are installing the software, make sure to install the scanner software too.

John Lox

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