Question about HP Photosmart Premium C309A All-In-One Printer

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I have an HP C309a which is giving me a "Printhead missing" message. The interesting thing is the printer toolbox utility launches when I start the printer and shows the proper levels of ink in each cartridge! Is this a driver issue? I have reset the printer, re-seated all cartridges and the printhead, and cleaned the printhead. Any suggestions on removing the "Printhead missing" message? Any help is deeply appreciated.

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Posted on Jan 02, 2017


SOURCE: Error: The type of Printhead is incorrect, Install the correct printhead.

Go to and follow the thread to get to the support for your mutifunction machine and error message. Removing all the tanks and reseating the printhead worked for me, although it appears it didn't work for others.
I carefully wiped some of the ink from the edges of the printhead assembly, but don't know if this really did anything. My 830 is about 18 months old and I have been using both Cartridge World and Canon ink tank replacements.

Posted on Apr 29, 2008

  • 85 Answers

SOURCE: CANON MP830 all in one is sayin" the type of printhead is incorrectn Install the correct Printhead."

Hi follow the instructions as above...
ie Remove inks and print head...

But instead...
Whilst Canon print head is out...

Use cotton wool and alcohol and clean electrical contacts on back of print head and where they make contact inside printer.

Then install print head and inks and test.

If it does not work you may need to replace print head.

Posted on May 10, 2008

  • 1 Answer

SOURCE: officejet d135 - "Supply Expired" error message

HP, in order to sell more ink, monitors the expiration date of the cartridges installed. Solution is either to buy a new unexpired cartridge from HP or to disable the date monitoring built in to the printer. This latter is done by removing the button cell located inside the D135 printer on the left hand side or by simply slipping a thin piece of plastic between button cell and metal contact. You will no longer have date function on printer, but it won't object to expired cartridges either.

Posted on Oct 18, 2008

  • 8637 Answers

SOURCE: I have a hp 7580

Normal 0 Could have a corrupt driver.
Disconnect the printer or at least be sure it is turned off. I'd do both and when the CD software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Posted on Jan 29, 2009

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Despite a new full original HP Yellow ink cartridge I still get a message the the cartridge is empty and as such the printer will not print. I thought I had a defective printer cartridge so I took the...

How to Clean the printhead
  1. Open the All-in-One Toolbox:
    1. Open HP Solution Center (click Start, click All Programs, click HP, and then click HP Solution Center).
    2. If you have more than one All-in-One installed, make sure to select the correct All-in-One tab in HP Solution Center.
    3. Click Settings.
    4. Click Print Settings.
    5. Click Printer Toolbox.
  2. On the Device Services tab, click Clean the Print Cartridges, and then follow the onscreen instructions. Three levels of cleaning are available.

Dec 27, 2017 | HP Photosmart D7360 All-In-One InkJet...

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HP c309a printer - error message 0xc19a0036, have cleaned the heads and the turned it off and on again and still won't work. Flits between error message ending in "36" and "24". Any...

hello, well, if you followed hp self help on the cleaning printhead, if you have then i would replace printhead, amazon seems to have the best price for the printhead. around $40.

Oct 10, 2011 | HP Photosmart Premium C309A All-In-One...

2 Answers

When instaling new ink carchage it won't print clearly. Is there any printing Mantainace software that can downloaded.

Clean the printhead
If your printed output is streaked or has any incorrect or missing colors, the printhead
might need to be cleaned.
This process uses ink to attempt to unclog and clean the nozzles in the printhead.
This might take a few minutes and will use one or more sheets of paper.
To clean the printhead from the control panel
1. Load letter, A4, or legal unused plain white paper into the main input tray.
2. Press Setup.
3. Press the down arrow button to highlight Tools, and then press OK.
4. Press the down arrow button to highlight Clean Printhead, and then press OK.
The product cleans the printhead.
5. Press any button to return to the Tools menu.
To clean the printhead from the Printer Toolbox
1. Load letter, A4, or legal unused plain white paper into the main input tray.
2. In the HP Solution Center, click Settings.
Work with ink cartridges 1513. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Clean Printhead.
6. Follow the prompts until you are satisfied with the quality of the output, and then click
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet
of paper, and uses an increasing amount of ink. After each stage, review the quality
of the printed page. You should only initiate the next phase of cleaning if the print
quality is poor.
If print quality still seems poor after you complete both stages of cleaning, try aligning
the printer. If print quality problems persist after cleaning and aligning, contact HP
To clean the printhead from the embedded Web server
1. Load letter, A4, or legal unused plain white paper into the main input tray.
2. Click the Device Settings tab, click Device Services in the left pane, select Clean
Printheads from the drop-down list in the Print Quality section, and then click Run

Good luck................Pete

Jul 15, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Ink System Failure Oxc18a0401 happened after I installed a new yellow HP ink cartrage. Have gone through pressing buttons according to instructions and cannot find a solution.

The ink system can fail if the cartridges in the printer are installed incorrectly, if the ink in the cartridge is low or out, or if the cartridges are damaged or not correctly vented. Follow these steps to check the cartridges thoroughly and resolve any issues you might find. Step one: Replace empty or low cartridges The error prevents you from checking ink levels using the HP software. However, this error can be caused by a low or empty cartridge. If the Ink Alert message displayed before the error occurred, replacing the cartridge might resolve the issue. Step two: Make sure the cartridges are installed correctly
  1. Turn on the product
  2. Lift the cartridge access door to open it.
  3. To remove the cartridge, press the tab on the front of the cartridge to release it, and then remove it from the slot.
    Do not leave the cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.
  4. Examine the vent area, which is located on top of the cartridge, next to the HP logo. If an orange tab is attached to any cartridge, remove it.
  5. If any of the cartridges have clogged vents, use a pin to clean the vents.
  6. Using the colored shape icons for help, slide each cartridge into the correct empty slot, and then press down until the cartridge snaps firmly into place in the slot.
  7. Close the cartridge access door.
  8. Check the product control panel display.
Step three: Use the automatic printhead cleaning utility
REMARQUE: The automatic printhead cleaning utility is available only if you installed the HP software that came with your printer. Follow these steps to use the cleaning utility:
  1. Turn on the product, and then connect it to the computer.
  2. In the Windows system tray, double-click the HP Digital Imaging Monitor (DIM) icon ,HP Solution Center opens in a new window.
  3. In HP Solution Center, click Settings .
  4. Under Print Settings , click Printer Toolbox . The Printer Toolbox opens.
  5. Click Clean the Printhead , and then follow the on-screen instructions. The product prints a test page when the printhead cleaning completes.
  • If the print quality is acceptable on the test page then there is no need to continue to troubleshoot.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

Feb 04, 2011 | HP Photosmart 3310 Printer

1 Answer


This is an ink system error.

First check the ink cartridges. Replace any that are low or empty. Remove the cartridges one at a time and check that the vent (on the top of the cartridge near the HP logo) is open. Remove any part of the orange tab that was left on by accident. If the vent is clogged, use a pin to unblock it. Then reinstall the cartridges and make sure that they snap into position. Close the access door and check the printer status in the control panel.

Attempt to run the printhead cleaning utility from the HP Solution Center (under Settings > Print Settings > Printer Toolbox).

Remove the printhead and clean it. Remove all of the cartridges, then lift the latch handle. Pull the printhead straight up. To clean the printhead you need lint-free clothes (coffee filters will work) and distilled or bottled water. Dampen the cloth with the water and wring out the excess. Then wipe the electrical contacts moving up towards the nozzles until all the old ink is removed. Do not touch the nozzles. Then clean the edge between the contacts and the nozzles, moving right to left (with the contacts towards you). Finally clean the ramps working away from the nozzles. Dry all the cleaned areas with another cloth.

Use another dampened cloth to clean the contacts inside the printer (move in a top to bottom motion). Then dry the area. Reinstall the printhead and lower the latch. Then reinsert the ink cartridges and close the access door. Check for the error again.

The next step to try is to reset the printer. With the printer on, unplug the power cord from the unit. Unplug the cord from the wall outlet as well. Wait at least 15 seconds and then reconnect the power cord to the wall outlet and then to the printer. Press the power button if needed to turn on the unit.

The final step to try is to replace the printhead. Unfortunately, if a new printhead doesn't work, the unit needs service and the printhead is not returnable.

There are pictures for the above solutions here: .

I hope this helps.

Cindy Wells

Jan 10, 2011 | HP Photosmart Premium C309A All-In-One...

1 Answer

I am getting ink error message Oxc19a0013

Is the phrase "Ink System Failure" in the message?

First check the cartridges. Remove all of the cartridges. Replace any that are low or empty. Check for damage or a blocked vent. Clear the blockage with a pin. If it is clogged with tape or the orange tab (that was in place during shipping), then remove the tape. Replace any that are damaged. Reinsert the cartridges and make sure that they are fully seated (clicked into place). Check if the error persists when you close the cartridge access door.

Try running the printhead cleaning utility from your computer. (HP Solutions Center under Setting, Print Settings, Printer Toolbox and follow the on-screen directions).

Remove the printhead and clean it. Then reinsert it and make sure it is fully seated. Remove the cartridges, lift the latch handle on the right and lift the print head straight up. This is done with cotton swabs or lint free clothes (coffee filters will work) and distilled or bottled water. During the cleaning do not touch the nozzles; also do not touch the contacts with your fingers. Wet the swab or cloth and wring out the excess water. Wipe the contacts on the printhead with the damp cloth first by wiping up towards the nozzles. Then with another damp cloth wipe the edge between the contacts and the nozzles (work in a right to left motion). Finally wipe down the ramps going away from the nozzles with another cloth. (Wipe each part until there is no ink left.) Dry each area with a fresh cloth.

Next take another damp cloth and wipe the contacts inside the printer. (work from top to bottom.) Dry the area.

Reinstall the printhead and lower the latch handle. Then reinsert the ink cartridges until they snap in. Close the cartridge access cover and check for the error message.

If the error persists, reset the printer. With the printer on, disconnect the power cord from the back of the printer. Disconnect the other end of the cord from the wall outlet. Wait at least 15 seconds and then plug in the cord (first to the wall outlet and then the printer). Turn on the unit.

If the error persists, then either the printhead needs to be replaced or the unit needs service. Unfortunately a new printhead is not returnable if you put it in and find the error persists.

For details and pictures: see .

I hope this helps.

Cindy Wells

Dec 12, 2010 | HP Photosmart Premium C309A All-In-One...

1 Answer

Hpc309 photosmart premier installation screen says ''printhead missing'' I have taken it out and reinstalled 2-3 times. anything else I can do?

Hi, i have just bought a "HP TouchSmart 300 PC" which runs Windows 7, 64 bits, i also have a "HP Photosmart Premium C309A" printer which will not complete the installation. It leaves out "Solution Centre" each time i try to install it. HP has given up, and i would appreciate any help or suggestions. Thanks, Bill Fraser

Jan 19, 2010 | HP Office Equipment & Supplies

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