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My computer recently stopped recognizing my Western Digital external hard drive. I tried everything and nothing seemed to work so I figured it was the ciruit board. I removed the hard drive and opened up my computer to try and install it internally so I could save my data. I hooked it up via SATA, but I had to unhook my CD-ROM to make this possible. After adding hardware it gives me a code 31 saying the driver software can't be loaded so of course I can't use the drive. (My OS is Vista 32-bit) So I tried restarting my computer and now it won't restart, it just freezes or takes me to startup repair. I am wondering if having to unplug the CD-ROM had something to do with this? Any help would be appreciated. Thanks

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  • lawmanlucas Oct 11, 2010

    Thanks Crankstart for advice, unfortunately it didn't seem to work. My drive did not show up in disk management. I don't know an awful lot about computers so I really don't know of anything else to try. I ordered a new enclosure, hopefully that will cure my problems.

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Hello,

Unplugging the CDROM didn't cause this issue but installing the western digital on that cable did cause your drive numbers to change in BIOS. You need to disconnect the external hard drive from the SATA cable but leave the power connected,then boot windows. Once booted reconnect the SATA cable. Check and see if it shows up in your disk management utility.

To do this, right click on computer, then left click manage. When the management console opens, click Disk Management on the left side and scroll down through your drives. Let me know if it shows up and what it says about the partition on the right, I'll keep my eyes open for your reply.

Chris

Posted on Oct 10, 2010

  • Chris
    Chris Oct 11, 2010

    Thanks for the update. Being the drive doesn't show up in disk management it seems likely the circuit board or PCB has failed, not just the enclosure. This is generally something I would recommend sending to a pro if your files are of any significance. If the files are just personal files you wouldn't bother paying much to get back, you can try D-I-Y recovery methods, I've recently written an article for Armor-IT Data Recovery that could help you if you want to try this yourself go tohttp://www.aitsavemyfiles.com/datarecove...

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