Question about Creative Labs Zen Sleek Photo MP3 Player

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Computer stopped recognizing USB cord from Zen sleek photo

Normally i have the Zen charging the unplug the charge cable then plug the USB cord into the Computer to put on Music, but recently when i would plug the Zen into the computer the computer will not recognize it . If i have the Zen off and plug it in it will turn on, but the computer will still not recognize it. I have tried many things but nothing seems to work.

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  • taiyoko Jun 13, 2008

    I've noticed that my player is having the same problem as well, and also refuses to charge either, despite it coming on and the charging indicator coming on.

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The first problem is probably a software incompatibility between Creative's software and Windows Media Player version 11. The second problem is possibly a need to replace the battery. 3rd party batteries are about 20 dollars now.

Posted on Sep 16, 2008

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1 Answer

Zen V Plus not charging and not recognized by windows


Turn off CPU, Unplug Power cable, And all usb devices, let it sit for about 20mins. Plug it all back in. Turn on the CPU! Also make sure if your device requires "DRIVERS" or if you have a CD download and install that before anything.

Aug 18, 2008 | Creative Labs Zen Micro MP3 Player

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Zen V Plus Drive not recognized and won't charge


Try going to the control panel - hardware and delete
the Zen [ make sure your Zen is unpluged ] once delete
plug your Zen back in and see if this does the trick

Doc
>

Aug 01, 2008 | Creative Labs Zen V MP3 Player

4 Answers

Getting out of recovery mode


The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

Jul 02, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

My creative zen sleek photo mp3 player is not being read by my computer.


Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
Wizard.

Jun 03, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Charging creative sleek photo


Creative's junction is unique, an ipod cable won't help. Buy a charger or better yet, a usb connection cable specific to the sleek photo online. I just bought one through amazon for a couple of dollars.

Jun 01, 2008 | Creative Labs Zen Sleek Photo MP3 Player

6 Answers

Creative zen sleek photo not recognized by win xp


I got my Creative Zen Sleek Photo from a friend and everything I did wouldn't let Windows recognize it, but then I got it to work almost magically.

1. Make sure you have the proper drivers installed for it that come with the CD. If you don't have the CD, you can download the ISO here.
http://wp.randyr.net/windows-xp/creative-zen-sleek-photo.html

2. Reboot. When it comes back up, plug the cable into your computer, then into your Sleek. The software should sync up. For some reason, my Zen wasn't being recognized from the usb port on my computer tower, but I plugged it into my monitor's USB port and then it worked. Try that, if none of that works, then it may be a problem with your computer not knowing which driver to assign to your Zen, and if so, try the steps below.

----

1. Plug your Sleek to your computer.
2. Open up Windows' Device manager (right-click on "My Computer" and select "Properties". Go to the "Hardware" tab, then click "Device Manager").
3. Locate the entry for "Creative Zen Sleek" in your device list. It should appear either under "Sound, video, and game controllers" or under "USB Devices". Once you locate the entry, uninstall it.
4. Unplug your Sleek and wait a few seconds.
5. Plug your Sleek back in and allow the "new Hardware Wizard" to identify and install the drivers for it.

Mar 01, 2008 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

Does not work


I have the sleek photo and mine bugged out. It would go to the splash screen and then go blank and just sit there. Nothing would respond. I tried reset, reboot and other things too. My pc also would not recognize the player. To make a long story short, I tried other suggestions I found on the web. They didn't work and my player would now only go to a garbled splash screen and go right to the recovery screen.


I had the new firmware, but I couldn't use it because the pc wouldn't detect the goofy player. Then I ran across a site that mentioned that Windows Media Player can cause player recognition problems. I removed both WMP (mine was 11) and WMP runtime using the add/remove programs option on the control panel. I restarted the pc and BAM! the player was now recognized. I ran the new firmware application and the player works fine now. The key for me was getting rid of WMP and the WMP runtime.

Feb 10, 2008 | Creative Labs ZEN SLEEK MP3 Player

5 Answers

Reloading Firmware on Zen Sleek Photo


This is what I found. Windows Media Player 11 messes it up. All you have to do is uninstall anything Windows Media Player 11 and then run the firmware upgrader. It's some sort of but. You can reinstall WMP when your done installing the firmware. I found it on the creative forum.

Jan 05, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Zen sleek photo doesnt rebuild library all the way


ok, first you will need to let it rebuild as far as it will go without interuption. Then once it gets stuck... take a a clothes pin or a real slim piece that will fit into the reset hole. The reset button is near where you would normally plug it in for data transfer or power supply. Now your player will restart, you shouldn't lose any infomation at all by doing this. After you do this, you need to try and press the power button so you can power the system down. If you are able to power the system down, that is good... then after it is off, you will need to plug it into your computer to charge... or plug in your wall charger in order to charge the system. Once plugged in... leave on charge over night. The next day... unplug the system from the power supply. Try to let it sit for a few moments before you do anything to it... After letting it sit, try powering it on... If it starts to try to rebuild the library, then while it is doing so, lay it on a desk and do not move it until done. After that... if it comes on as normal... it is fixed. However, this is a problem I have had with mine too! So if it does not work after that... you may try to contact me at brianmaggie12@msn.com Thanks and I hope I was able to help you with your Creative product!

Apr 15, 2007 | Creative Labs ZEN SLEEK MP3 Player

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