:Clear any paper or carriage path obstructions
Right-click the link below to open a new browser window with specific instructions about how to clear paper jams. When you have completed the instructions for removing a paper jam, return to this point in these instructions to continue resolving a carriage stall. Click here for information on resolving paper jams.
Moving the carriage
With the all-in-one turned on, open the print cartridge access door. The print carriage might try to come to move into the access area. Allow it to move to that position if it does.
Without turning off the all-in-one, disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the parts to be moved by hand and to reset the paper feed mechanism.
Looking in through either the print cartridge access door or the output paper tray, verify that the print cartridges are locked into the carriage and have not come loose. Also verify that there are no obstructions under or around the carriage to block it from moving.
Verify that the print carriage can move freely across the width of the all-in-one by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
Close the print cartridge access door and reconnect the power cord.
Press the On button to turn on the all-in-one.
Print the self test from the menu to check the functionality of the product by following these steps:
*Press Setup , press 2 , and then press 6 in sequence. (The printer should be in ready mode.)
If the self test printed in the step above, then try to print from the computer to see if the issue is resolved.
* If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
* If the issue is not resolved , continue to the next step.
: Plug the product directly into a wall outlet
Verify that the product is properly connected to a suitable power source by following the instructions below.
Verify that the computer and the all-in-one product have a three-prong power plug.
Remove the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
Try the print job again to see if this step resolved the issue.
If the issue is resolved , you do not need to continue with the rest of the instructions on this page.
NOTE:If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
If the issue is not resolved , continue to the next step.
: Ensure that the control panel faceplate is installed correctly
If the control panel faceplate, or bezel, is incorrectly installed, the product may indicate a false carriage stall or carriage jam error condition. If the product has not been set up before, make sure the control panel faceplate is installed correctly by following the instructions below.
If the control panel faceplate is already installed, and your printer has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to ensure proper installation of the faceplate adhesive or pins.
NOTE:If the control panel faceplate is already installed, proceed to the next step.
Attach the front panel covers.
Align the faceplate over the buttons on the top of the HP All-in-One.
: Aligning the faceplate
Snap the faceplate firmly into place.