Question about Samsung SRP 350 Thermal Printer

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SRP-350 printing rightmost characters on the left of same line

Hello,

I just installed a SRP-350PG for a customer of mine today. I used the Windows drivers (version 3.7.1Ea downloaded from this site) on Windows Vista and everything installed well.

However, when I printed a Windows test page, it came out very weird. Most seemed to print OK, but the text was a little moved to the right, and the last few letters of each line actually appeared at the very left on the same line.

I uploaded a scan of the problem here (look at the letters at the left margin):

http://www.luisalonsoramos.com/srp-350-error.jpg

I also tried printing with Word and with my software application, and the result was the same.

This situation has been driving me nuts the whole day. Does anybody have an idea of what could be wrong?

I appreciate any help anyone of you can provide.

Thanks in advance,

Luis Alonso Ramos
Intelectix
Chihuahua, Mexico
www.intelectix.com

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  • 1 more comment 
  • Luis Alonso Ramos
    Luis Alonso Ramos May 28, 2008

    Hello again,



    The version I downloaded actually was 3.1.7Ea (I made a mistake in the original post), and I downloaded them from here:



    http://www.samsungminiprinters.com/eng/d...



    selecting Thermal Printers -> SRP.350, and then clicking on the Windows drivers.



    Thanks in advance for any help,



    Luis

  • Luis Alonso Ramos
    Luis Alonso Ramos Jun 03, 2008

    Hello,

    Apparently my customer resolved it by trying a new parallel cable.

    He didn't tell me whether he installed SP1 or not, but he said that a new cable solved the problem.

    Thanks,

    Luis

  • Luis Alonso Ramos
    Luis Alonso Ramos Apr 20, 2009

    After the above conversation, I had a Skype call with him and tried a few things.



    At the end, what solved the problem was changing the parallel cable. Everything worked fine then.

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Ok..let me look at that, and then we'll find out what's up..una pregunta para tu?

es posible esta computadore no tiene los servicio packs 1.1 para Vista?

Posted on May 28, 2008

  • Patrick Michaels
    Patrick Michaels May 28, 2008

    ok..we're on it..with a solution mejor, no?

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