Question about Bissell 1698 PowerSteamer ProHeat Upright Wet/Dry Vacuum

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Bissell proheat My Bissell won't dispense cleaning formula but it sprays water and sucks up the water. The attachments spray water but not the soap also. how to fix?

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  • jeffyg123 Jun 09, 2008

    Can not get soap to dispense, tried running a water solution to clean it out, did not work. Not sure what is meant by is the gasket at the bottom of the bottle, the soap dispense closes back up and then just sets in the machine.

  • Anonymous Mar 13, 2014

    It releases the water out but will not **** it up at all.

  • Anonymous Mar 15, 2014

    how to clean nozzles where soap water comes out of bissell proheat

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  • Master
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First is the smart mix valve turning like it should? If it is then replace the soap dispensor. Also is the gasket on the valve at the bottom of the bottle?

Posted on Jun 01, 2008

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I have a bissell pro heat 2x +and the water is not coming out of the hand tool or the carpet cleanerr


We are sorry about the issues you've run into.

This link gives detailed troubleshooting instructions for you: http://www.bissell.com/FAQDetail.aspx?id=1122&icid=ccrr
And this video shows easy maintenance items: http://www.bissell.com/how-to-videos/proheat-2x-machine/care/?icid=ccrr


If your machine continues to not spray, please take it to a BISSELL Authorized Service Center for warranty repairs. If you are experiencing difficulties other than no spray, the technician will let you know the cost for those repairs if your machine is outside of the one year warranty timeframe. You can locate a BISSELL Authorized Service Center at this link: http://www.bissell.com/service-centers/?zip=Enter%20your%20zip%20code&distance=50&icid=ccrr


One pointer that can help between uses is running water through the lines. First, put clean water in both tanks and set your unit to the heavy traffic setting for one pass. This will flush out any cleaning formula in the lines so your spray tips won't get build-up between uses, which can lead to a lack of dispensing the cleaning formula.

Jun 27, 2012 | Bissell 9500 ProHeat 2X CleanShot Upright...

1 Answer

Bissell proheat 2x not spraying water


Please check the following with liquid in both tanks.


- Check to see if the machine will spray through the hose with the setting on tools. If it does, the pump is fine. Continue troubleshooting.

- Check for debris on spray tips. Clean them with a soft brush (on old tooth brush works well). The spray tips may be lifted out for easier access.

- Ensure the tank lid is properly attached to the bottom of the tank. To attach this properly, remove the Water Tank from the machine. Hook the front window onto the lip of the bottom container and then allow the window with lid to cover the complete tank. Secure the latch on the back of the bottom tank to the back of the tank lid. THE TANK LID CANNOT BE ATTACHED PROPERLY IF THE BOTTOM TANK IS ALREADY INSTALLED IN THE MACHINE.
- Check the bottom of the Water Tank and the Formula Tank to make sure each has a red auto-load gasket attached. Make sure the Water Tank and the Formula Tank are seated properly. Depress the x on this gasket to ensure this depresses and release back out. Liquid from the tank should dispense.

- Remove the handle completely and re-attach. Once the handle is re-attached, re-attempt to spray.


If the machine continues to not spray, check the following:


REMOVE THE COLLECTION TANK:
• Make sure the unit is set to water rinse
• Remove the smart mix bottle and fill it with water only
• Place the smart mix bottle into the collection tank reservoir
• Run the unit and try to spray. If the machine sprays, you will be able to see the water level decreasing in the smart mix bottle and you will need to replace the bottom tank. It is possibly warped.

Nov 03, 2010 | Bissell 9500 ProHeat 2X CleanShot Upright...

1 Answer

I have a Bissell Proheat 2x cleaner which has worked perfectly on every occasion. Today I filled the machine as usual with water and formula and switched on, the motor ran, the lights were on and the...


Please check the following with liquid in both tanks.


- Check to see if the machine will spray through the hose with the setting on tools. If it does, the pump is fine. Continue troubleshooting.

- Check for debris on spray tips. Clean them with a soft brush (on old tooth brush works well). The spray tips may be lifted out for easier access.

- Ensure the tank lid is properly attached to the bottom of the tank. To attach this properly, remove the Water Tank from the machine. Hook the front window onto the lip of the bottom container and then allow the window with lid to cover the complete tank. Secure the latch on the back of the bottom tank to the back of the tank lid. THE TANK LID CANNOT BE ATTACHED PROPERLY IF THE BOTTOM TANK IS ALREADY INSTALLED IN THE MACHINE.
- Check the bottom of the Water Tank and the Formula Tank to make sure each has a red auto-load gasket attached. Make sure the Water Tank and the Formula Tank are seated properly. Depress the x on this gasket to ensure this depresses and release back out. Liquid from the tank should dispense.

- Remove the handle completely and re-attach. Once the handle is re-attached, re-attempt to spray.


If the machine continues to not spray, check the following:


REMOVE THE COLLECTION TANK:
• Make sure the unit is set to water rinse
• Remove the smart mix bottle and fill it with water only
• Place the smart mix bottle into the collection tank reservoir
• Run the unit and try to spray. If the machine sprays, you will be able to see the water level decreasing in the smart mix bottle and you will need to replace the bottom tank. It is possibly warped.

If these suggestions do not resolve the issue contact BISSELL Consumer Services.

1-800-237-7691
Mon-Fri: 8am to 10pm ET
Sat: 9am to 8pm ET

Sep 27, 2010 | Bissell 9500 ProHeat 2X CleanShot Upright...

1 Answer

The Bissell is not dispensing water or cleaning solution.... The silver & black spinner does not spin


Check the following with liquid in both tanks.<br /> <br /> - Check to see if the machine will spray through the hose with the setting on tools. If it does, the pump is fine. Continue troubleshooting.<br /> - <b>Check for debris on spray tips</b>. Clean them with a soft brush (on old tooth brush works well). The spray tips may be lifted out for easier access. <br /> - Ensure the tank lid is properly attached to the bottom of the tank. To attach this properly, remove the Water Tank from the machine. Hook the front window onto the lip of the bottom container and then allow the window with lid to cover the complete tank. Secure the latch on the back of the bottom tank to the back of the tank lid. THE TANK LID CANNOT BE ATTACHED PROPERLY IF THE BOTTOM TANK IS ALREADY INSTALLED IN THE MACHINE. <br />- Check the bottom of the Water Tank and the Formula Tank to make sure each has a red auto-load gasket attached. Make sure the Water Tank and the Formula Tank are seated properly. Depress the x on this gasket to ensure this depresses and release back out. Liquid from the tank should dispense.<br /> - Remove the handle completely and re-attach. Once the handle is re-attached, re-attempt to spray.<br /> <br /> If the machine continues to not spray, check the following:<br /> <br /> <b>REMOVE THE COLLECTION TANK</b>:<br />&bull; Make sure the unit is set to water rinse<br />&bull; Remove the smart mix bottle and fill it with water only<br />&bull; Place the smart mix bottle into the collection tank reservoir<br />&bull; Run the unit and try to spray. If the machine sprays, you will be able to see the water level decreasing in the smart mix bottle and you will need to replace the bottom tank. It is possibly warped.<br /> <br /> If your machine continues to not spray, contact BISSELL Consumer Service at <a href="http://www.bissell.com">www.bissell.com</a>

Aug 25, 2010 | Bissell 9500 ProHeat 2X CleanShot Upright...

1 Answer

We cannot get the water and soap to dispense in out Bissell steamcleaner


Check to ensure there is liquid in the water tank and the formula bottle.
Note: This machine will spray with liquid in the Water tank only if the machine is set to the Water Rinse setting. On any other setting, you need to have liquid in the formula tank as well.

If no: add liquid to the Water tank and the Formula tank.
If yes: check each of the following....

- Check the bottom of the Water Tank and the Formula Tank to make sure each has a red auto-load gasket attached. Make sure the Water Tank and the Formula Tank are seated properly.
- Ensure the tank lid is properly attached to the bottom of the tank. To attach this properly, remove the Water Tank from the machine. Hook the front window onto the lip of the bottom container and then allow the window with lid to cover the complete tank. Secure the latch on the back of the bottom tank to the back of the tank lid. THE TANK LID CANNOT BE ATTACHED PROPERLY IF THE BOTTOM TANK IS ALREADY INSTALLED IN THE MACHINE.
-If everything is seated and attached properly, prime the machine by turning off the power, waiting one minute, and then turning the power back on and depressing the trigger on the handle.
- If priming the unit fails to fix the problem, remove the handle completely and re-attach. Once the handle is re-attached, re-attempt to spray.
If the machine continues to not spray, check the following:

REMOVE THE COLLECTION TANK:
• Make sure the unit is set to water rinse
• Remove the smart mix bottle and fill it with water only
• Place the smart mix bottle into the collection tank reservoir
• Run the unit and try to spray. If the machine sprays, you will be able to see the water level decreasing in the smart mix bottle and you will need to replace the bottom tank. It is possibly warped.

Aug 13, 2010 | Bissell 9500 ProHeat 2X CleanShot Upright...

2 Answers

Does not spray cleaner


It helps to always run hot water in the soap holding tank after you have cleaned the carpet to make sure the soap does not dry inside and clog. Make sure that the dirty tank water filter is clear of debris, I have noticed that if it is clogged it won't spray out solution. Another thing to try is, it usually will always spray out of handheld cleaning attatchment. steve

Jun 06, 2010 | Bissell 1699 ProHeat Clear View Upright...

1 Answer

Not putting out any cleaning formula with the water


Is the mechanism the dispenses the formula working? The pump could be broken.

Jul 29, 2009 | Bissell 9500 ProHeat 2X CleanShot Upright...

1 Answer

Bissell proheat 7901-1 steamer won't **** up the water


Sounds like either the pump is not working or the collection unit has an air leak.

Apr 01, 2009 | Bissell 7901-1 ProHeat Scotchgard Upright...

2 Answers

Cleaner Solution Not Dispensing On Bissell 9200 Pro Heat Cleaner


I haven't had this particular issue (yet... knock on wood!) with my Bissell, but remember that the shampoo will not dispense with no water in the tank (the most common cause of this issue because sometimes you think it has water but it doesn't) or water not flowing through the machine due to clogged sprayers-- another issue-- but since you're getting water on the floor that is not your issue-- or with the handle locked in position. If none of that fixes it, try removing the shampoo container, stand over a sink, and push your finger up inside the grommet where the shampoo container mates with the Bissell. Shampoo should dribble out. If it doesn't, unscrew the grommet (holding the container upside down of course so the shampoo doesn't gush out) and use your finger and running water to try and the grommet cleaned out.

If this isn't helping, it may be that your soap pump or soap dispensing trigger switch are defective.

Oct 20, 2008 | Bissell 9200 Upright Vacuum

1 Answer

Will not dispense soap from handle


The soap dispenser, on the side, make sure the seal is on the bottom of it and not in the hole. You may have to replace the valve asm for the dispenser part # 2101795

Sep 30, 2007 | Bissell 7901-1 ProHeat Scotchgard Upright...

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