Question about Lexmark X5470 All-In-One InkJet Printer

3 Answers

Lexmark X5470 printer says, "Clear paper jam, then press check mark."

I can't find any jammed paper--nowhere, but the signal remains and prevents me from printing or copying anything. I have turned off printer, unplugged it, rebooted computer, held down check mark on printer at least 5 seconds (to spit out "jammed" paper, but none of this works. I still can't find where any paper is jammed. Thanks for your help.

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  • 5 more comments 
  • talisa0913 Oct 03, 2008

    My printer is not jammed but it will not print anything i ask it to print.

  • Anonymous Nov 25, 2008

    Same problem, it won't do form feed, it won't do anything but say "clear paper jam"theres def no jam, I've tried all the steps listed above. Is this a common fault with lexmarks then? ffs

  • mashajones Mar 01, 2009

    say i have paper jam but i cant find it i have tried everything to make the paper spit out

  • mpachmayr Apr 25, 2009

    same problem, clear paper jam and press check mark. thing just don't do it

  • reginaandann May 03, 2009

    I'm seeing the paper and I try pulling it out,but can't.

  • Anonymous Mar 16, 2014

    This is the error code, but the input sensors 1 and 2 are ok. The paper is printed to about 5 cm, but then it stops the printer.

  • Anonymous Mar 18, 2014

    I've pressed the Reset/Test button several times and still unsuccessful.

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  1. Turn the printer off and open the access cover.
  2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
  3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.)
  4. Watch the paper as it feeds through and try to determine where the jam is occurring.
  5. Check to see if all the rollers are turning.

    If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
    If not, there is probably a feed motor or a gear problem and the printer may require service.
  6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
  7. Turn the printer off.
  8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
  9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Posted on May 28, 2008

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Same problem - but suddenly spat out one of the small serated edge rollers which had become detached - dunno where it came from but it works ok now - suggestyou may have the sameproblem
gj

Posted on Jun 11, 2008

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Fiend your solution direct from Lexmark. Here is your solution

Lexmark X5470 printer says,

http://www.lexmark.com/printer/prob676ijt65/solution
835

Posted on Mar 02, 2009

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1 Answer

Paper jam


  1. Take the paper out of the paper trays. This will prevent any more paper from being drawn into the printer to further the jam.
  2. Remove the cover from the housing of your Lexmark printer. This will expose the inner workings of the printer, and you also should be able to see the jammed paper.
  3. Pull gently on the jammed paper. In many cases this is all that is required; the paper jam should move out slowly and smoothly.
  4. Press the flashing paper jam button. This will allow the rotors to turn freely, which will facilitate the easy removal of the jam.
  5. Unplug your Lexmark printer if the jam persists. This will allow you to pull more firmly without the gears working against you.
  6. Examine the inner workings and confirm that all paper and shreds of paper have been removed. If the paper tore during the clearing, make sure none remains or it will inhibit normal printer function.
  7. Plug the printer back in, refill the paper tray and try to print again.
Thank you.

Oct 30, 2012 | IBM Printers & Copiers

1 Answer

Message reads:-Paper is jammed in the product. Turn off the product, open the scanner unit, and remove the paper. See documentation.' I have checked for any paper jammed, but finds none. I have even u


Did you try unplugging the power cord and waiting a couple of minutes, then plug back in and see if the printer resets itself. Also try checking all the paths that the paper travels through the machine for any scraps of paper that may have torn off during the jam up. Sometimes a very small scrap will prevent printers from resetting themselves. Also disconnect the printer from the computer before unplugging so the printer doesn't receive any signal from the computer. It may not mean anything.

Dec 28, 2011 | Epson WorkForce 600 All-In-One InkJet...

2 Answers

Light is flashing on Resume on my HP Deskjet F2110 All-in-One printer scanner copier. What does that means?


Regular paper, envelopes, or specialty media may get stuck or jammed in the printer. Follow the instructions below to find and remove jammed paper (or other media) from the printer. If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not in the rear rollers, check the front door.

Step one: Check for and remove any paper stuck in the paper In tray

  1. Remove all loose paper from the paper In tray.
  2. Press the RESUME button.
    • If the paper jam is cleared, skip to Step Four
    • If the paper is still jammed, continue on to the next step below.
  • If more than one sheet is stuck in the printer, remove the paper, one sheet at a time by taking hold of a sheet in the middle of the stack and, with both hands and firm, even pressure, pull the sheet towards you. Usually, removing one or two sheets from the middle of the stack will release the pressure and the rest of the stack can be removed.
  • After removing the paper, check to make sure no scraps of paper are stuck in the printer.
    • If the paper jam is cleared, skip to Step Four.
    • If the paper is still jammed, continue on to the next section.

  • Step two: Clearing a paper jam from the back of the printer

    If the paper jam is not accessible from the In tray, follow the instructions below to clear the paper from the back of the printer.
    1. Unplug the HP All-in-One.
    2. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One. Figure 1: Removing the rear door

    b4334db0-9c6c-4a8d-be58-38a7346f3e8c.jpg

    1. Gently pull the paper out of the rollers. caution.png
      CAUTION:If the paper tears when removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If all of the pieces of paper are not removed from the HP All-in-One, more paper jams are likely to occur.
    2. Replace the rear door. Gently push the door forward until it snaps into place.
    3. Press Cancel to continue the current job.
      • If the paper jam is cleared, skip to Step Four
      • If the paper is still jammed, continue on to the next section.

    Step three: Lift the front cover and slowly remove any jammed paper

    1. Unplug the power cable.
    2. If necessary, pull the input tray down to open it. Then, lower the print cartridge door. Figure 2: Lowering the print cartridge door

    355b6f41-4668-4827-a91c-ff5c4852e74f.jpg

    1. Gently pull the paper out of the rollers. caution.png
      CAUTION:If the paper tears when while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If all the pieces of paper are not removed from the HP All-in-One, more paper jams are likely to occur.
    2. Close the print cartridge door.
      Figure 3: Closing the print cartridge door

    4b07607d-706b-46d4-8067-d6d9c380a6ec.jpg
    1. Plug the power cable into the HP All-in-One.
    2. Turn the power on.
    3. Press Start Copy Black or Start Copy Color to continue the current job.

    Step four: Verify the print cartridge carriage can move freely

    1. Unplug the power cable.
    2. Check to see if the print cartridge carriage can move freely from one side of the printer to the other. If the carriage is to the right and out of plain view, skip to Step Five. Do not try to force it to move if it is hung up on something. [img src="http://h10025.www1.hp.com/ewfrf-JAVA/Image/common/note.png" alt="">
      NOTE:Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
      • If the carriage does not move, continue with the next step below.
  • Remove the print cartridges.
  • Step five: Reload and test the printer

    Once the jammed paper is removed, verify that the printer is still functioning properly.
    1. Reload the printer with plain paper.
    2. Perform a self-test by pressing and holding the Resume button until the printer starts printing. A test page should print.
    note.png
    NOTE:Do not put more than 35 sheets of plain paper in the document feeder tray.
  • Gently move the print cartridge to the far right of the printer.
  • Remove the paper from the paper In tray, but do not remove the drawer.
  • Remove the rear access door.
  • With your fingers, rotate the rollers "up" three full rotations.
  • Push the rear access door back into the printer until it snaps firmly into place.
  • Replace the print cartridges.
  • Plug the power cable into the HP All-in-One.
  • Turn the power on.

  • Step six: Service the printer

    Perform all the steps mentioned above. If the problem continues, service the printer.
    Cause Paper jams can be caused by several factors. Follow these guidelines to prevent further paper jams.
    • Insert paper into the paper tray only until it meets resistance. Do not push it farther in.
    • Make sure that the paper is flat in the paper tray and that the guide is adjusted to the width of the paper.
    • Do not add paper while the product is printing.
    • Remove printed pages frequently.
    • Do not use paper that is too thin, too slick, or that stretches.
    • Do not use torn or creased paper. Used paper might cause jams.
    • Make sure that the rear access door is securely fastened.

    Jun 17, 2011 | HP Deskjet F2210 InkJet Printer

    1 Answer

    Paper is always jamming


    Clear the jam from the back of the All-in-One Follow these steps to clear the jam from the back of the product
    1. While the product is still on, disconnect the power cord from the back of the product.
    2. Press in the tab on the left side of the rear door to release the door. Pull the door away from the product to remove it.
      1. Gently pull the paper out of the rollers. CAUTION: If the paper tears, check the rollers and wheels for torn pieces of paper that might remain inside the product. Remove all the pieces of paper from the product to prevent more paper jams.
      2. Replace the rear door. Gently push the door forward until it snaps into place.
      3. Connect the power cord to the back of the product.
      4. Press the OK button to continue the current print job
        Clear the jam from the front of the All-in-One If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the front. CAUTION: Remove the paper jam carefully because it is possible to damage the product when removing paper from the front.
        1. While the product is still on, disconnect the power cord from the back of the product.
        2. If necessary, pull the input tray down to open it, and then lower the print cartridge door.
          1. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If you do not remove all the pieces of paper from the product, more paper jams might occur.
          2. Close the print cartridge door.
          3. Connect the power cord to the back of the product.
          4. On the control panel, press the Start Copy Black button (c01495311.gif ) to continue the current print job.
            Step three: Perform a power reset Follow these steps to reset the product.
            1. Press the Power button (c01602202.gif ) to turn on the product.
            2. With the product turned on , disconnect the power cord from the rear of the product.
            3. Unplug the power cord from the wall outlet.
            4. Wait at least 15 seconds.
            5. Plug the power cord back into the wall outlet.
            6. Reconnect the power cord to the rear of the product.
            7. If the product does not turn on by itself, press the Power button (c01602202.gif ) to turn it on.
            Step four: Clean the rollers

    Mar 30, 2011 | HP Photosmart C4180 All-In-One InkJet...

    1 Answer

    A single sheet of paper has jamed, can not release it.


    Clearing a paper jam

    If the paper jams in the printer, follow the steps below to clear the jam:

    Remove the paper stack from both paper trays.

    Press the POWER button. Instead of turning off, the printer will try to eject the jammed sheet.

    If the printer cannot eject the paper, unplug the power cord from the back of the printer.

    NOTE: Do not press the POWER button again before unplugging the power cord.


    Open the rear access door at the back of the printer. To do this, press the handle to the right and then pull out the door.

    Remove the jammed paper. Make sure no small pieces or obstructions remain.

    Reattach the rear access door and plug the power cord back into the printer.

    The printer will turn on automatically and be ready for printing again.

    Reload the paper in the IN tray.

    Try printing again.

    Nov 25, 2010 | HP LaserJet 1010 Printer

    1 Answer

    False "paper jam" signal prevents printing: My HP 2210 had been working fine. Suddenly, when I try to print, the paper starts to feed for a few inches and then stops. I get a "clear paper jam" error...


    it's probably due to what i would call the print head blocker ( on your left handside of your printer head) that is broken . check it out! it also responsable to control how far goes the sheet before start printing.

    Jan 14, 2010 | HP PSC 2210 All-In-One InkJet Printer

    1 Answer

    The printer started jamming and shreading up paper. Now the paper is being pulled through at an angle if at all. When there is no paper going through the printer still seems to be going through the...


    The following a step by step instructions for the printer issue:
    First Set Prevent paper abrasion (Windows)
    By using the Prevent paper abrasion function, the space between the print head and paper is increased, preventing print head contact with the paper.
    When printing, if there is any foreign material (such as a piece of metal or a pencil) in the printer, the printer maybe damaged. If there is any foreign material, remove it at once.
    1. Power the printer off.
    2. Open the paper support and confirm that there is not any foreign material in the auto sheet feeder. If there is any foreign material, remove it by hand or with tweezers.
    3. Open the front cover and confirm that there is not any foreign material in the printer. If there is any foreign material, remove it by hand or with tweezers.
    4. Power the printer on and confirm that the printer operate normally.
    Removing paper jam:
    If the paper tears and a piece remains inside the printer, open the Top Cover and remove it. If you cannot pull the paper out, turn the printer off and turn it back on. The paper will be ejected automatically.
    Paper Loaded in the Cassette Jams inside the Printer
    (1) Press the POWER button of the printer to turn off the power. Then, open the Rear Cover.
    (2) Fold a piece of A4 or Letter-sized plain paper in four, push it in until it hits the jammed paper, then pull out the paper folded in four.
    (3) Close the Rear Cover, then press the POWER button of the printer to turn on the power.
    Wait until the jammed paper is automatically ejected.

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    Sep 11, 2009 | Canon PIXMA iP4300 InkJet Photo Printer

    1 Answer

    HP 6200 without telling it to print, feeds and jams continually


    I already encounter that problem lately. when you print your documents, the only response of the printer is paper jam. feed and jam.

    try this tip if acceptable of your situation now.

    only to do is copy your documents by edit button and then select all or highlight all that your going to print and then right to copy

    and then, open a new documents page set up if needed.

    and then print it without saving your file because that already save.

    Dec 05, 2008 | HP Officejet 6200 All-In-One InkJet...

    1 Answer

    Fax Jam


    hp tells me to do the following
    does this help you ?



    Issue While printing, copying, or receiving a fax, a paper jam occurs. If the jammed paper is removed incorrectly, other problems may occur. Clearing paper jams Remove the jammed paper by following the steps below: WARNING: Jammed paper must be removed using the rear access door to avoid mechanical damage. Do not remove jammed paper from the front of the all-in-one.
    1. Turn off the HP product and turn it so the back of the all-in-one faces you.
    2. Disconnect the power cord from the back of the all-in-one. CAUTION: The power cord must be disconnected to allow the paper feed rollers to turn freely and avoid mechanical damage.
    3. Locate and open the rear access door by pressing in on the left side tab to release the catches and then pulling the door toward you. Figure 1: Removing the rear access door c00100775.jpg
    4. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
    5. From the rear access door opening, remove the jammed paper.
    6. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
    7. Reinstall the rear access door.
    8. Reconnect the power cord and turn on the all-in-one.
    Preventing paper jams The following information will help prevent paper jams from occurring:
    • Never use paper that is wrinkled or damaged in any way.
    • If you are having problems using paper that has already been printed on once (recycling), replace it with fresh paper.
    • Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door isn't locked.
    • Every six months to one year, clean the paper feed rollers with a rag lightly moistened with clean water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
    • When printing envelopes, tuck the flap into the envelope and crease the folds before printing.

    richard from chicago

    Dec 02, 2007 | HP Officejet 5510 All-In-One Thermal...

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