The used unit came with a mechanically defective hard drive. I put a new one in, but no item about reformatting appaeared on the screen. After a "please wait"The DVD tray slides out and says HD DERR on the screen. Is there something I can download to make this work again?
It showed this with the defective drive, which was clicking and grinding, this one powers up and spins OK.
When the unit is shut off, the clock shows but any button I activate goes back to the DVD try sliding in and out.
I can't even reformat the hard drive, which I know would be the first step.
I know this is an old post but I wanted to share my success with others. I have been successful in changing the hard drive in my Panasonic DMR-EH55. It was very easy once I had the firmware disc which I downloaded from Panasonic's website yesterday. Had been looking for months for a way to do it and finally it came through. The firmware disc image is just over 7MB and the file is named dmreh55_up317.zip - I downloaded it from panasonic's website at http://www.panasonic.ca/pdp/software/dmreh55_up317.zip
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Hello...I have a suggestion for you...If this is a new player..I't should be under warranty...If the power button fell out...you need to return it because to me...This indicates a factory defect..and trying to put it back in would involve removing the front panel at the very least...which would likely void the warranty and/or cause further damage to the unit...and the way I see it...if it fell out once....it'll fall out again...It is defective....I know how you feel about returning items but the warranty is for your protection....Word to the wise...return it and get a replacement...DON'T OPEN THE UNIT!!!!!...I hope this was helpful...PEACE..
There are many reasons for the message you receive. Essentially it is a generic message that indicates that the disc inside the unit is unreadable. This can be because the disk is defective, the optics are defective or the spindle motor is defective. There have been cases where I have found the controlling ICs to be defective. The most common cause is a dirty lens on the optics. Cleaning this plastic lens using a cotton swab and alcohol often resolves the problem. This may not be the case here. A good test is to attempt to play a music CD. If the CD plays OK but a DVD does not, it indicates that the controling circuitry and the spindle motor are likely to be OK and that the optics are failing.
Try cleaning the lens and report the results here.
Since it played 3 movies before the failure it sounds like a defective unit. One word for you...REFURBISHED. Many returned "just purchased" items suffer from incorrect connections, customer misunderstandings and simply not knowing what the unit can and cannot do. The other side of that coin is returned units with manufacturing, shipping or customer damage (you plugged your speaker wires into an AC outlet?!!). Sure, the manufacturer is obligated to post "Refurbished" on the box after the factory repair has been completed, but tell that to the local sales person or stock clerk at your local "big box" store who quickly repackages the unit and puts it back in stock....Take it Back Jack!
Do you mean you want to replace the hard drive in the unit? If so, I have one of these units and I installed a new PATA hard drive and then "prepared" it with a firmware update that is available from Panasonic's website. I tried to increase the capacity by installing a 500GB hard drive, and also a 300GB hard drive, but no matter what size I put in, after I initialized the new hard drive with the firmware disc I always only had 92 hours available to me. In fact there was never anything wrong with my unit, I was only trying to increase the capacity for recording - which I was never able to do. I did find that another 200GB hard drive I tried didn't actually work for some unknown reason, but the 500GB, the original 200GB and a 300GB hard drive worked no problem every time I swapped them around. Let me know if you need the link to Panasonic's download - it's easy to find.
this is the same response to another post the unit i purchased ran great for about 2 months then the video
started to freeze. power cycled solved the problem initially, but when
power cycling did not cure the problem, i started shaking and tapping
the unit. at a point of throwing the unit away - took the cover off to
see what's inside. with the cover off, it ran just fine . put the cover
back, ran ok for a while then started freezing video again. twisting the unit appears to make it function.. my solution that appears to work for my unit. . loosen
only the two back screws holding the plastic drive mechanism down to the
bottom plate (chassis) assumption is that the metal chassis was
twisting the drive mechanism and offsetting the photo pickup. this has worked for the past 2 weeks without a problem.
the unit i purchased ran great for about 2 months then the video started to freeze. power cycled solved the problem initially, but when power cycling did not cure the problem, i started shaking and tapping the unit. at a point of throwing the unit away - took the cover off to see what's inside. with the cover off, it ran just fine . put the cover back, ran ok for a while then started freezing video again. twisting the unit appears to make it function.. my solution that appears to work for my unit. . loosen only the two screws holding the plastic drive mechanism down to the bottom plate (chassis) assumption is that the metal chassis was twisting the drive mechanism and offsetting the photo pickup. this has worked for the past 2 weeks without a problem. .