I took the hard drive out and hooked it up to another computer and can read the drive and see the contents but it will not allow me to move the files. It says that they are protected. I saw something about a security code on the motherboard that has to be changed to allow information to be removed from the hard drive. The power supply is good but her computer still will not run.
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Re: BACK TO MY DUAGHTERS E MACHINE
Remove the BIOS battery on the motjher board and unplug it ffrom the back and wait a few minutes to reset the BIOS. Its a watch battery on the system board, little smaller than a quarter. Once this has happened it should reset the password for the bios and you can boot into the bios on start up. ( usually the DELETE Key or F1 at the splash screen. Set the password or disable it entirely and you shouldnt have that problem anymore.
You could slave the drive to another computer and go into it like another drive on your computer, copy the files you need and then re-install the windows
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One bad lead can cause a computer to continue on a cycle or to shutdown or fail to detect your hard drive
Test all leads that attach to your hard drive including electrical extensions IDE,SATA
the leads from your"((motherboard to your hard drive))"make sure they have a secure connection and are not faulty or just replace them there probably old and faulty
make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty even the electrical extensions or just replace them they could be faulty a computer needs its connections to continue its cycle and have an end so any faulty leads will end up with a computer error If your computer came with a motherboard disc the drivers could be on it or you might have a dirty graphics card remove the graphics card and clean the socket hope this helps
If your motherboard or computer has crashed and you need to retrieve data you can remove the hard drive and hook it up to a portable USB hard drive adapter. Available most computer stores. Set the hard drive to Primary if it is ATA. Hook it up to the hard drive and plug the USB into a working computer. Open "MY Computer" and you will see the new drive on the list. You can now access the files on the drive just they were on a floppy or CD.
If a Windows based machine, locate and double click "My Computer" (or similar). A box will open and show the devices attached to your computer. Fixed drives such as "C:" appear under "hard disks and CD, DVD players, external drives and thumb drives will appear as "devices with removable storage" or as "portable storage"
Plug the drive's USB cable into the computer (if it isn't already) and double click the new drive to view the contents. Often times, these drives ship with software to perform back ups, or other utility - or include the manual and warranty information. You can use the drive as if it were one of the other permanently connected drives inside your computer.
Make sure that you click on the "Safely Remove Hardware" icon in the System Tray BEFORE unplugging the drive's USB cable. Data loss can result if disconnected before the data has been written completely to the disk.
If the BIOS does not detect the hard disk then the hard disk could be faulty.
Retrieving data from damaged hard disk is possible. There are companies that can remove the disk platters from the damaged hard drive and with special equipment may be able to recover your data, but it will cost you an arm and a leg for their services. The reason for this high cost, they dismantle and remove the platters in the hard drive in a clean room environment and set up the platters up in jig/drive to retrieve/copy the data. First thing I would try is to remove the damaged hard drive and connect it to an USB hard drive adapter and then plug this adapter into a working computer's USB port. If this computer sees this hard drive as an external hard drive and you can open the various folders and files, then I would backup your data. If the hard drive is not detected then the hard drive is dead and data cannot be retrieved with this method.
I suggest that you use the one marked IDE1, unless you have your hard drive on that port. I assume it's one of the sata's. But, make sure that your DVD drive has it's pin's set right. If it's going to be the only DVD drive on the machine, and your hard drive is a sata, then make that DVD drive the master pin set, if your Hard drive is a ide drive, then make sure that your hard drive is set to master and then your dvd will be set to slace. If you place the hard drive on the white slot, and the dvd drive on the green or colored slot, then you can choose cable select on both drives. But when you make it Master and Slave it doesn't matter which IDE you use, the pin tell the computer what is what.
Hook the two together on the one working IDE connector. Put your hard drive as the first device on the ribbon cable and make it the master using the jumper at the back. Hook the DVD to the second and set it's jumper to slave. Install your OS then try to figure what's up.