Question about Toshiba Satellite 5005-S504 Notebook

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My Toshiba L300 if frozen on the logging off screen. What to do?

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First of all take off your battries and then turn it on again.Then you must scan your computer with a good and updated anti-virus and anti-malwarebyte.

Posted on Oct 05, 2010

  • 5 more comments 
  • ahedg Oct 05, 2010

    How do I get the "logging off" screen off? Until I do that I cannot run McAfee.

  • Subhankar Ghosh Oct 05, 2010

    I belive it is laptop.If yes then take off your battery ,it will teke off your logginf off screen then turn it on after few time and then scan it properly

  • ahedg Oct 05, 2010

    Yes it is a laptop. Do you mean actually remove the battery from the underside of the computer? Do I need to turn the computer off, unplug it etc? The manual says data will be lost if the computer is in sleep or hibernation mode. Is it?

  • Subhankar Ghosh Oct 05, 2010

    Yes i mean to say that take off the battries and again put it back.Then turn it on.One more thing i would like to know what exactly you can see on the computer.And since when you are getting the logging off screen

  • ahedg Oct 05, 2010

    I have had the logging off screen since I tried to shut down the computer last night. We turned it off and unplugged it overnight. This morning the screen came back the same. We can see the Windows Vista coloured screen with the Logging Off sign in the middle, and the rotating blue circle.

  • Subhankar Ghosh Oct 05, 2010

    Ok..just remove the battery and try to shut down once again and see what you are getting?

  • carrie murphy Nov 29, 2012

    my computer does not have a battery.



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Please see this FixYa Tip which adresses this exact problem with the Toshiba laptop. If the solution works then please do take a moment to rate it.

Thanks for using FixYa.

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Does the unit start in safe mode?
do a system restore back a few days

Please rate our solutions and if you still have problems please call back for more ideas to help you

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New Zealand

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