Question about Sony Cyber-shot DSC-T20 Digital Camera

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My DSC T20 camera is getting vibration when it is opened and cannot focus. will Sony provide free service or not?

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  • pravicusat Oct 06, 2010

    While giving for service they told it is free. After repair they told to pay

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  • 3,006 Answers

It's a known issue which Sony have been repairing for free, but only if the cause is found to be due to a common manufacturing defect. If not then they will ask you to pay for repairs.

You're only going to find out by sending them your camera.

Posted on Oct 05, 2010

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Posted on Jan 02, 2017

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1 Answer

Dsc-t20 digicam, are problem while the open the camera is shaking or vibrate................are question is what is the good sulotions???


Sony has discovered that some DSC-T20 Cyber-shot cameras sold in the United States may experience an issue with abnormal internal vibration and an inability to properly focus and take pictures.


For cameras affected by this issue, Sony will provide free repair until July 16, 2011.


This issue affects some of the following DSC-T20 cameras sold in the United States:

  • Pink or Silver cameras with serial numbers between 500001 and 525350.

To setup the service under the know issue, please call Sony customer support center at 800-784-6726.

Please click hear to view the Sony's Announcement regarding the issue.

Thanks for understanding. I hope this information enough to get the Camera fixed.

Please let me know if you require any additional help.

Apr 15, 2011 | Sony Cyber-shot DSC-T20 Digital Camera

1 Answer

Vibrating and rattling from inside and shakey pictures


I'm sorry that the Camera is vibrating. Sony has discovered that some DSC-T20 Cyber-shot cameras sold in the United States may experience an issue with abnormal internal vibration and an inability to properly focus and take pictures.

For cameras affected by this issue, Sony will provide free repair until July 16, 2011.


This issue affects some of the following DSC-T20 cameras sold in the United States:
  • Pink or Silver cameras with serial numbers between 500001 and 525350.

To setup the service under the know issue, please call Sony customer support center at 800-784-6726.

Please click hear to view the Sony's Announcement regarding the issue.

Thanks for understanding. I hope this information enough to get the Camera fixed.

Please let me know if you require any additional help.

Dec 27, 2010 | Sony Cyber-shot DSC-T20 Digital Camera

1 Answer

Display vibrates powering on


i have send this link solve your this problem.
i hope you satisfied with my suggessions.
thanks.
  • Please verify that your camera is a DSC-T20 with serial number between 500001 and 525350. The model name and serial number are located on the label on the bottom of the camera.
  • Verify that your DSC-T20 camera is experiencing the vibration issue and an inability to focus and/or take pictures.
  • Sony will provide free repair only for DSC-T20 cameras within the affected serial number range that are experiencing the issues described above. All other cameras are subject to normal limited warranty terms.

If you have questions or require assistance, please call Sony customer support center at 800-784-6726.

Feb 14, 2010 | Sony Cyber-shot DSC-T100 Digital Camera

2 Answers

When I open up the slide shutter the camera vibrates - not always. The screen "jitters" also... How do I fix this problem


Dear Sir,

Welcome to Fixya Premium Support.

Sony has discovered that some DSC-T20 Cyber-shot cameras sold in the United States may experience an issue with abnormal internal vibration and an inability to properly focus and take pictures.

For cameras affected by this issue, Sony will provide free repair until July-17-2011. In certain units, the lens cannot adjust properly due to a mechanical failure in the lens mechanism. When the automatic features of the camera attempt to adjust the lens, the camera body vibrates, preventing it from properly focusing or taking pictures.

During the free repair period, Sony will provide customers in the United States a prepaid shipping label so that you may send your affected DSC-T20 camera to the Sony Service Center for free repair.


I think it helps.If you have query regarding this issue leave a feedback we were happy to assist you,

have a nice day!

Jan 02, 2010 | Sony DSC-T70 Digital Camera

2 Answers

My dsc-t20 is vibrating; where is the free repair for serial #2534876?


Hi MR S Anand Please Call THE Bleow address
Of
AND PLEASE VOTE FOR ME........
Ahmedabad


Sony India Pvt. Ltd.
Parth Complex (ground floor)
Swastik Cross Road, Navrangpura,
079-26464415,26460838

Jun 02, 2009 | Sony Cyber-shot DSC-T20 Digital Camera

1 Answer

My dsc-t20 is vibrating; where is the free repair for serial #2534876?


Hi  tammydvillan,
                         If your camera is under warranty then it must be repair free of cost, You didn't mention your location otherwise i must provide you the nearest SONY SERVICE CENTRE location for your convenience. Any way just go to the web page www.sony.com and select your reigon and find repair services.
Thanks for using fixya.

Jun 01, 2009 | Sony Cyber-shot DSC-T20 Digital Camera

14 Answers

Vibration when using the Sony Cyber-Shot dsc-t20


Well, it seems that this is either a manufacturing defect or a defective/sub-standard part being used in the product. It would do Sony well to address this problem immediately so that all of us Sony lovers would continue to believe in their products. If this can be solved via a firmware upgrade then I hope Sony can guide us through it.

Feb 22, 2008 | Sony Cyber-shot DSC-T20 Digital Camera

3 Answers

Vibration problem


Sony has recently discovered that with certain units of its "Cyber-shot" DSC-T20 digital still camera, a symptom may arise in which the camera body may vibrate when it is powered on, due to a mechanical failure affecting the lens, and it prevents the camera user from being able to shoot.
To ensure customer satisfaction, Sony will provide a free repair service when this symptom occurs within certain units covered by the serial numbers indicated in the serial number validation box below.
We apologise for any inconvenience this may cause. Your understanding and cooperation would be much appreciated.
Symptom and cause
The camera body may vibrate when powered on, due to a mechanical failure affecting the lens. This prevents the camera user from being able to shoot.
Applicable model
Digital Still Camera "Cyber-shot" DSC-T20.
How to check the model name and serial number
The model name and serial number are indicated on a sticker located at the bottom of the camera.
Applicable serial number
To determine whether your DSC-T20 camera purchased in Asia Pacific region may be affected, click here to validate the serial number.
Model Name Area Serial No. Range Unit DSC-T20/B AU2 2257001 - 2501900 5,050 DSC-T20/P AU2 2258851 - 2485700 4,700 DSC-T20/S AU2 2261851 - 2501500 7,650 DSC-T20/W AU2 2265751 - 2502100 7,650Period of free repair service
From 17th July 2008 to 16th July 2011.
PLEASE NOTE these serial numbers are applicable to ASIA / PACIFIC check your own country sony website if your serial number is applicable as different regions will have different serial number for the DTS -T20, hope this helps

Dec 24, 2007 | Sony Cyber-shot DSC-T20 Digital Camera

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