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When i try to install the hp printer cd it shows the 'newer version of software already exist' but i hd already uninstalled the software. there is no printer icon in the printer & faxes. pl help

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  • 586 Answers

Try using the windows installer cleanup utility to uninstall the program completely.

Posted on Oct 05, 2010

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I have a Compaq intel Pentium Windows Vista laptop and a HP deskjet F4200 all in one. I downloaded the latest driver for it from the HP site for my all in one F4200, and did not uninstall the original...


The newer driver from the HP web-site should have "upgraded" the driver that came from the CD-ROM -- you don't need to uninstall the "older" driver, before installing the "newer" driver.

> information had been lost which was on the original

What information do you think was "lost" ?

Did you then uninstall the "newer" driver?

Did you then install the "older" driver from the CD-ROM?

Did you install PhotoSmart 2.5, and then did you re-install it from the CD-ROM?

> it still does not work

What are the symptoms? What are the error-messages?

After installing the "newer" version of PhotoSmart, what are the symptoms? What are the error-messages?

Apr 01, 2011 | HP DeskJet F4280 All In One Printer InkJet

1 Answer

Had to install a new harddrive on my HP computer, while installing the HP J4580 software I had a power failure.....rebooted and uninstalled (using the control panel uninstall) the J4580 software. NOW when...


it's sure that the hp j4580 entries are still existing in the computer if the installation was done with the cd-rom then please do the following steps: insert the cd-rom into the computer do not auto-run the cd go to the hp cd icon in my computer right click on cd icon then click on open then look for folder named util under util right click and open folder ccc then under ccc you will look for a file l3 uninstall or uninstall.l3 right click on it and click on open then disconnect the usb cable from the printer(in case it is a wired installation) go on selecting the files that the uninstaller will show then do not restart then go to the control panel go to add or remove programs remove the hp softwares if exists(hp j4580 required software,hp solution centre,hp imaging device,hp customer participation program,shop for hp supplies,etc.. ) then go the start icon go to the run option enter "regedit" then registry opens up click on h-key local machine select software then select hp printer entires that are highlighted then delete them from the registry restart the computer then download the fresh version of j4580 from hp.com then install the software the issue will be resolved for a software download install: go to the folder where the downloaded version is saved then right click on the software and click on `run then close the folder then go the temp folder by writing the command in the run box %temp% then look for a folder that starts with the name"7z........." open that folder then look for util folder then the steps mentioned above will be done please try this and the issue will be resolved if the issue remains unresolved please revert back

Dec 22, 2010 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

Fatal error when installing hp scanjet g3110 software


The error may occur if there is a new version of Solution Center or a component of the scanning software has already been installed due to a software update or due to incomplete uninstallation.
b9ebeb2.jpg Solution To resolve the issue, complete the following steps:
  1. Run the uninstaller from the CD.
  2. Run all four levels of uninstallation from the CD. Browse the CD to the Utils folder and then the CCC folder, where you could find:
    • uninstall_L1.Bat
    • uninstall_L2.bat
    • Uninstall_L3.bat
    • Uninstall_L4.bat
    Run these files, and follow the instructions. Most of the fatal errors that occur due to the incomplete uninstallation should get resolved after the four levels of uninstallation are done. However, if there is a new version of the software that has been installed, then continue with the next step.
  3. Download Microsoft Windows CleanUp Utility from Microsoft Knowledge Base Article 290301, Description of the Windows Installer CleanUp Utility . Click here to go to Microsoft Knowledge Base Article 290301 (http://support.microsoft.com/kb/290301) .
  4. Open Windows CleanUp Utility, scroll down the list, check for the HP Scanjet related entries and remove them. Entries that need to be removed:
    • Bufferchm
    • DocProc
    • Esupport Q-folder
    • Scan
    • Solution center
    • WebReg
    NOTE: Some entries are common for both earlier and newer versions of Solution Center and bear common names. Deleting these entries may result in the other versions of Solution Center not working.It is advisable to install the older version of the software first, and then the newer version. 2d75964.jpg

Restart the computer and try reinstalling the software. This should resolve the issue

Oct 22, 2009 | HP ScanJet 4100C Flatbed Scanner

2 Answers

My scanner is not working. Can't open HP director on my laptop. I tried to reinstall CD that came with it, but " more recent version installed" Printer and copier work fine.


Here are some diagnostics.
1. Go to control Panel and then to scanners & camera.
2. look for your scanner there.
3. if you find your scanner there try to scan from the wizard and you will be able to scan you docs.

To Reinstall the Hp Director....
1. first uninstall the HP director software using the removal utility located in your cd...

The uninstaller on the Internet is newer and works better than the one on the CD-ROM. Use this method only if the Internet version is not available. Follow the steps below to use the CD-ROM version only if you cannot get the regular uninstall to work correctly and cannot access the Internet:
  1. Leave the USB cable disconnected from the all-in-one.
  2. Insert the all-in-one CD-ROM into the computer. Cancel or close any installation windows that appear.
  3. Right-click the Start button, and then click Explore . This will open Windows Explorer.
  4. In the pane on the left, locate the CD-ROM drive letter that contains the all-in-one CD-ROM.
  5. There are two different versions of the software for some of these models. Use the file path that pertains to your version of the all-in-one software.
    • Early versions of the HP Officejet 6100 and PSC 2100 and 2200 series: Double-click the file hposcr01.exe , located in the Drivers\Uninst\language (ENU for English, ESN for Spanish, FRA for French, or PTB for Portuguese) folder of the CD-ROM.
    • The newer software version: Double-click the file Cleanall.bat , which is located in the Util\CCC\Cleanup folder of the CD-ROM.
    ONCE THE SOFTWARE IS COMPLETELY REMOVED.RESTART THE PC AND TRY TO INSTALL THE HP DIRECTOR SOFTWARE FROM THE CD.
Let me know for any further help....
http://www.ikarmatech.com

Sep 08, 2009 | HP PSC 2410 All-In-One InkJet Printer

1 Answer

Cannot install software


Did you connect the scanner to your computer before loading the CD? There is an updated driver available from Canon that your operating system may have found and already installed. Try loading your CD again and this time select "Custom Install" instead of "Easy Install." After selecting Custom Install, the next screen will show all of the programs that will be installed. De-select the ScanGear box so that this software doesn't try to install as it is the updated one that is already on your computer most likely. Click install and the install should proceed this time.

Jun 02, 2008 | Canon CanoScan 4400f MultiFunction Color...

1 Answer

Cannot install printer software ,tells me a newer version of software is already installed .this is a HP pavilion computer using windows xp home addition and a hp psc 1350 all in one. I uninstalled the...


Hi,
try uninstalling any software relating to the printer.
shutdown the computer. Remove any printer to computer cables. Re-boot ( startup ) the computer.
let it set itself up. then shutdown.
turn off the power to computer, put your printer cable back in, as if you were installing it for the first time.
the computer should have found new hardware ( your printer ) And ask for a driver. ensure your HP disk is in the drive, and ask to search Drive D:- Or E:- wherever your CD is located.
If it,s already got the latest drivers installed, i would,nt worry unless your printers not functioning correctly.
Mike @ Compurepair.

Feb 19, 2008 | Computers & Internet

1 Answer

Hp PhotoSmart 3310 All In One Printer


Toi uninstallthe old driver,
1.) ensure your printer is connected to the computer and its powered on
2.) click start, right click mycomputer, click properties
3.) click hardware tab, then click device manager
4.) click view then show hidden devices
5.) the printer will show up on the left in the tree view,
6.) right click it and click uninstall
7.) immidately unplug your printer
8.) restart and install new driver..
9.) when it ask your to plug your printer in then do so..
10.) sigh of relief

Dec 31, 2007 | HP Photosmart 3310 Printer

4 Answers

Palm M515 and compatibility with Vista Home Premium


I was having a similar problem with my M515.  I had originally installed the Palm Desktop from my CD, which was an older version.  When I totally uninstalled the old version and installed the newer version from the Palm website I was able to do a successful sync.  I'm using Windows Vista Ultimate and Palm Desktop version 4.1.4

Oct 24, 2007 | Palm m515 Handheld

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