Question about Brother MFC-8440 All-In-One Laser Printer

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Distinctive Ring not working, all calls passed to computer

I have the MFC set up to listen for calls then pass the distinctive fax ring to the computer to recieve the fax, which was working fine for weeks. Suddenly all calls started getting passed to the computer. If I unplug the computer the fax machine functions properly recognizing which calls to answer and ignores regular calls so I suspect it is a software issue, but I have gone through all the settings and through the setup again with no joy. I am running XP with the drivers and software installed that I downloaded from the Brother site. Thanks for any suggestions.

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  • mralaska May 28, 2008

    No kids, just me, but I uninstalled the software and started all over again. It works fine when I unplug the USB but once plugged in the MFC is still passing the calls to the computer to answer.

  • Anonymous May 29, 2008

    distinctive ring not working

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  • Master
  • 426 Answers

Uninstall all the software reset the printer to default settings and start over... kids were prbly messing around with the buttons and something got lost in translation

Posted on May 28, 2008

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I cannot set my MFC 8460n to receive faxes - it says it is in DR mode


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Our HP 2140 fax under distinctive ring setting DRPD was answering under our Master ring (double Ring) until yesterday it switched inside somehow where it now answers regular phone ring instead of...


Was the fax plugged into another telephone line? Maybe a power surge?

My solution would be to reconfigure the fax from scratch to learn the ring pattern.

From the Manual:

Step 1-Teach the HP Fax the ring pattern

The HP Fax will learn the ring pattern when you call it from another telephone or fax
machine.

1. Be ready to call the fax machine.
2. Press Menu repeatedly until BASIC FAX displays and press OK.
3. Use LEFT ARROW - RIGHT ARROW BUTTONS to scroll through the options until DRPD Mode displays and press OK.
Call this fax from another fax machine... Waiting Ring...
will display.
4. Call the HP Fax.

DRPD OK will display when the pattern has been learned and the HP Fax will return
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Step 2-Set up distinctive ring (DRPD) answer mode

Once you have activated distinctive ring, it becomes one of the answering modes you
can select by pressing the Mode/Contrast button.

Press Mode/Contrast repeatedly until DRPD Mode appears in the display.

• In Ready mode, DRPD appears in the right hand corner of the display.
• Now, the HP Fax will manage calls and faxes as if it were set to AUTO mode
(AUTO mode on page 28)


TIP: Distinctive ring must be set up again if you reassign your fax number
or connect the machine to another telephone line. Once set up again (that
is, the fax machine has learned the ring pattern and the answering mode is
correctly set), you should test the fax machine by calling the fax number
and another number on the same line. The machine should respond
appropriately to a call placed to the fax number with fax tones, and to a
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How to set fax machine so it can accept after 2 rings?


Distinctive Ring basicsDistinctive Ring service is an optional service available from many telephone companies. The Distinctive Ring service permits you to assign more than one telephone number to the same telephone line. Distinctive Ring allows you to use a single phone line for both voice and fax calls. You can assign a unique phone number and ring pattern for incoming fax calls. When a fax comes in, each telephone number makes a distinctive ringing sound, such as a single ring, double ring, or triple ring.
NOTE: The Distinctive Ring Service is the name HP and others use to describe this feature. Distinctive Ring is also known as:
  • Call Sign
  • Custom Ring
  • Ident-a-Call
  • Ident-a-Ring
  • Ident-a-Ring
  • Multi Ring
  • Personalized Ringing
  • Ringmaster
  • Smart Ring
  • Teen-Ring
The Distinctive Ring Service allows the HP product to work similarly to a dedicated fax line. If you connect an HP fax product and a telephone to one telephone line, you can assign one telephone number for fax calls and another for voice calls.
NOTE: You cannot send or receive faxes when the phone line is in use. Even if the HP fax product has a separate telephone number, it is still sharing the same phone line. Set the Distinctive Ring Service Using the menus on the product control panel, follow these steps to set a distinctive ring pattern. Step one: Turn on Auto Answer Turn on Auto Answer by pressing the Auto Answer button on the control panel. The button light indicates when Auto Answer is on.If the button light is already on, you do not need to press the button. Step two: Set the distinctive ring patternFollow these steps to change the answer ring pattern.
  1. Press the Setup button (c01461502.gif ) on the product control panel.
  2. Press the Right Arrow button (c01185072.jpg ) to select Advanced Fax Setup , and then press the OK button.
  3. Press the Right Arrow button (c01185072.jpg ) to select Distinctive Ring , and then press the OK button.
  4. Press the Right Arrow button (c01185072.jpg ) to select one of the following options:
    • All Rings
    • Single Rings
    • Double Rings
    • Triple Rings
    • Double & Triple Rings
  5. Press the OK button to select the option.
  6. Press the Back button (c01490920.gif ) to return to the main menu.
Now if you have anymore problems copy the link from below and paste it in your address bar and it will help you further with a document. Follow all the settings in the document and your fax should be setup,keep in MIND THAT THE RINGS TO ANSWER SHOULD BE 2,SO YOU CAN RECEIVE FAXES AFTER TWO RINGS

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01647469&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3795406

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Dual line, one for phone, one for fax but


define stand alone: if u want it to have its own line, you'll need to either set up a seperate line from the phone box to the fax machine (through the phone company) OR get a distinctive ring for the phone (phone rings from the Telephone company can be rung in a variety of ways, not just the standard "two longs"- by varying the rings to the office AND by having the fax machine listen for its distinctive ring and having it answer only that.

hope that helps.

c

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Answer a distinctive ring?


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Fax phone hookup


Use an identa call box. You set the distinctive ring pattern (1-2-3) and the box will route the call through depending on what number it is. I have two numbers on one line. I have a tee adapter on the phone plug with two phone cables coming out. Each phone cable one plugs into a small distinctive ring box. I set one box switch to 1, and the second box to 2. If the first phone# rings box 1 allows the signal through to the phone. If the fax line rings the phone won't ring, but the second box will pass connection to fax and vise versa.

I brought mine from Bell Canada phone store. It is called a identa-call box, or distinctive ring switch. Best way to go !

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Its called distintive Ring. This is the instructions from the manual -

VERY IMPORTANT
If you have Voice Mail or a TAD (Telephone Answering Device) and want to keep
one of your phone numbers dedicated only to fax calls, you must leave the fax machine
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Manual mode will never pick up a call by itself, since it is «Neutral ». When the fax
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1
Set the fax machine to MANUAL mode.
2 Press Menu/Set, 0, 1.
3 Press to select DISTINCTIVE:SET?, and then press Menu/Set.
4 Press to select the prestored ring pattern you want to assign, and then press
Menu/Set. (You will hear each pattern as you scroll through the four patterns.)
Be sure to choose the pattern assigned by the Telephone Company.
5 Press Stop/Exit.

and a link to the manual if you need it -
http://static.tigerdirect.com/pdf/brother-IntelliFax-775-Manual.pdf

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