Question about Dell Latitude D620 Laptop (Latitude-C620) PC Notebook

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When i turn my computer dell latitude d620 on it comes to the dell screen then the windows xp screen and then it goes black with nothing more than the mouse. what could be the problem?

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This sounds like a video issue. Try starting the system into safe mode (after the dell screen, tap F8 to get the startup menu and then select safe mode) When in safe mode, go to the control panel and remove the display adapter driver from the device manager under System > hardware tab. Try booting into normal mode windows- you should be able to get into windows at that point. Download and reinstall the graphics driver from support.dell.com. If the issue reoccurs after you've reinstalled the graphics driver, it means that the video card on your system has gone out. At that point, contact Dell technical support if you are in warranty to get service- if not, try pricing the replacement video card from Ebay or Dell parts service.

Posted on Oct 05, 2010

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