Question about HP PSC 1315 All-In-One InkJet Printer

1 Answer

Everytime I try to copy something off the computer at gets stuck in queue. I just downloaded the hp troubleshooting for my printer and it say its fixed but as soon as I try to print the test page it says printing and not error but it still never prints. Any ideas?

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  • malissaslaig Oct 05, 2010

    Im sorry I thought I had told you what kind of printer I had. It's a PC Photosmart C4480 all-in-one. I also dont have a clear button so I cant do the reset.

  • malissaslaig Oct 05, 2010

    Thank you very much that seems to have worked perfect.

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1 Answer

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  • HP Master
  • 3,530 Answers

I suggest to do a reset first. Hold the clear button down then press the power button until the panel blinks.

If this does not work, uninstall then reinstall the driver.

Please do get back if these two don't work. Also it would help to let me know what your operating system is.

Posted on Oct 05, 2010

  • Jose Cada
    Jose Cada Oct 05, 2010

    Steps:


    1. Press Cancel and Power, at the same time.

    2. Then, the Unit will ask for a Key Combo, press blue, green, gray buttons (in order) for this.

    3. "Support Menu" should appear.

    4. Go to Reset menu and use the semi-full reset.
    If you don't have this option, just push the power button off. Unplug the cable. Let it sit for about 5 mins, then plug it back and turn in it on.

    What is your operating system? Is it Vista, Windows 7 , XP or Mac?

    Thank you!

  • Jose Cada
    Jose Cada Oct 05, 2010

    Thank you for using Fixya. Your rating will be much appreciated.

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I cancelled a document while it was printing and it is still in my queue days later as deleting and it wont let me print anything else or restart that print job.


The best way to delete the print job is to turn the printer off, then disconnect the cable from the printer to the computer. Turn the printer on with the cables off, and go to your computer and delete the document, Then once it's deleted, turn the printer off again, and then hook the cable back up. Then turn the printer back on. That should do it.

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I need to restart my computer everytime i want to print


Sounds like you have print jobs stuck in the print queue. Try deleting all documents in the queue and resending print job. Some print drivers choak on PDF documents. Try updating the print driver by download it from the manufacturer.

Try deleting printer then re-installing printer and updating the print driver.

Sep 21, 2011 | HP LaserJet P3005 Printer

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My printer, HP 8500, has been trying to delete a document for hours with no apparent results. I am unable to print anything else although it does put a new document in queue. I do not get any error...


There are 2 simple methods to resolve any print job stuck in queue issue. However, both the methods will not fix printing issue if the HP Printer is in Error mode. Make sure your printer is able to print self test page to prove its functionality,

First method.

This Utility program resolve all the printing issue for HP Printers Only ( Network and USB connection )

This Utility will Resolve :

1. Check Connectivity between the Pc/laptop and HP Printer
2. Check if there any Documents stuck in Queue
3. Check if all the software/Drivers are correctly Installed
4. Check if the HP Printer icon is the default icon to print
5. Will Resolve Printer Spooler Issue and few more issue

Download the file on Desktop and Run the program ( Ex. File name = HPPDU.EXE )

Click Here to download the Utility and save on Desktop location
Run the HPPDU file and follow the instruction on screen to fix.

If this does not fix, try the 2nd Method given below ( this is manual process to clear the print job stuck in queue )

This works for all brands of printers ( HP, Canon, Epson, Brother etc )

Click Start > Programs > Accessories > then select Command prompt, then the black window will open and there type NET STOP SPOOLER and hit enter that will confirm service is stopped , after that on the black window type NET START SPOOLER and hit enter. Repeat this step 3-4 times and end the command with NET START SPOOLER and hit enter. Open the Printers folder and Refresh the Window ( Press F5 on the keyboard )

The service will be started and all print queue should already be remove.

// Above given solutions help in resolving print queue issue, however check the printer functionality if it is working fine ( the printer should be in working condition and should be able to print self test page, this utility cannot fix printer hardware issue //

Regards,
Ron


* Please rate this solution with Thumbs up and comment to help us improve providing support

Jul 02, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

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Everytime I go to print a document, it won't print. I go to open all active printers and it has documents I've tried to print in the past that didn't end up printing, and I go to delete or cancel the...


1. make sure to check if the hardware is able to make color copies, that way u can be sure there is no harware issue. 2. You can download and run an HP utility tool that can help you fix the problem instantly from this page: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&lang=en&softwareitem=mp-91788-1 3. If you still get the same issue, restart the computer and check the print queue. If there are no print jobs in the queue, you resolved the issue. 4. If print jobs remain in the queue, check the connection between the HP printer and the computer, make sure USB is properly seated if its a USB connection, otherwise if it's wireless, make sure both devices are connected to the network. 5.If issue still persists,make sure the printer is set to online. 6.Manually clear the print queue, restart the comp then try printing again. &. If #6 doesn't resolve the issue.Restart the print spooler by clicking on Control Panel, then double-click Administrative Tools .Double-click Services--In the list of Services , double-click Print Spooler . The Print Spooler Properties window opens, then click Stop to stop the Print Spooler. Click Start to restart the Print Spooler.Click OK and restart the computer.Try printing again. 8. If print jobs from one specific software program are getting stuck in the print queue, the issue might be with the software program or the print driver.Close the software program from which you are trying to print, and then open it again.Print a document from the software program.If the print job gets stuck in the print queue again, try printing a document from Notepad to determine whether the problem is with the program or the driver.Repeat the steps earlier in this document to manually clear the print queue.Type a test message in Notepad and print it, making sure you select your HP product as the printer. If you can print the document from Notepad, but not from the software program, contact the software program manufacturer for assistance.If these steps resolved the issue , you do not need to continue troubleshooting. 9. Remove and Reinstall HP software, then try printing again. If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution. 10. A power reset drains the power from the product and returns to the same settings after restarting. A power reset is a common troubleshooting step, and you can perform one for conditions like print jobs getting stuck in the queue. With the product turned on , disconnect the power cord from the rear of the product.Unplug the power cord from the wall outlet.Wait at least 15 seconds.Plug the power cord back into the wall outlet.Reconnect the power cord to the rear of the product.If the product does not turn on by itself, press the Power button to turn it on. 11. If you have tried all of the preceding solutions in the order presented , and the issue is not resolved, try HP forums.

Mar 22, 2011 | HP Deskjet F4180 All-in-One InkJet Printer

1 Answer

My hp jeskjet 1560 is not working because the green light is blinking when i am on my printer it is continue blinking.pls.... some one help me


Your printer is keeps on blinking maybe because theirs a lot of pending documents pending in queue. Please follow these instructions on how to clear it.
Please check the following before you go and proceed to the troubleshooting:
  • Make sure that the computer is on.
  • Make sure that the USB cable is connected to both device (your printer & computer)
  • Close any open applications on your computer. (Microsoft word, power point excel & etc.,)
Solution #1 Clear the print jobs
  1. Download the "HP print diagnostic utility" click here to download.
  2. After downloading the tool, (print diagnostic utility) save it to your computer.
  3. Run the tool, then select the printer that your using, then start scanning the problems on the printer.
  4. It will tells you if theirs a problem with the connectivity, ports, print jobs stuck in queue and etc.,
  5. If the problem appears, theirs should be a "Fix" button available or "uninstall the driver".
  6. If theirs a fix button, clink on it to fix the issue, now if its telling you to uninstall the driver.
  7. Restart the computer, then if you have to computer boot up and running again. Install the driver for the printer. To get the latest driver that suites to your computer click here.
  8. It will ask you to select your operating system, (win xp, vista or 7) then click on next. Now it will ask you what software do you wish to download, click on "Drivers" then look for "HP Deskjet full feature software and drivers" click on it.
  9. Download the software and save it.
  10. Run the software and install it.

If you have the printer working, you don't need to troubleshoot further. If you are still having problem, continue to the next solution. Solution #2 Power cycle both devices (printer and computer)
  1. Turn off the printer by pressing the power button
  2. Unplug or disconnect the power chord at the back of the printer.
  3. Completely shut down your computer.
  4. Wait for 1min.
  5. Plug the power cable back in to the printer, then turn it on.
  6. Try to print something on your computer. It should be working fine now.

If your still having same issue, you now need to service the printer. contact HP's printer support department to have your printer trade in @ 1-800-474-6836.
Good Luck :)

Feb 04, 2011 | HP D1560 Deskjet Printer InkJet

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I was given a HP Deskjet 3845 printer and tried to instll it on my ACer computer (windows 7). It worked once, but cannot get it to print. I have no installation disk. Is there another way to get it to...


Hi,

I believe this could be a print job stuck in queue issue.
Try the steps below.

Open Control panel
Open Printers folder
Right Click on the printer icon and Click Troubleshoot
Follow the screen instructions and complete it.
Turn off the printer and turn on.
Try to print.



If the above troubleshooting does not resolve the issue, follow the steps below :
This is HP Print diagnostic utility.

This Utility will Resolve :

1. Check Connectivity between the Pc/laptop and HP Printer
2. Check if there any Documents stuck in Queue
3. Check if all the software/Drivers are correctly Installed
4. Check if the HP Printer icon is the default icon to print
5. Will Resolve Printer Spooler Issue and few more issue

This Utility program will fix all these issues.

Download the file on Desktop and Run the program ( Ex. File name = HPPDU.EXE )

Click Here to download the Utility and save on Desktop location
Run the HPPDU file and follow the instruction on screen to fix.



* Please rate this solution with Thumbs up and comment to help us improve providing support

Dec 03, 2010 | HP Office Equipment & Supplies

1 Answer

My printer not printing


Well here are some troubleshooting steps to fix your computer problm.

Go to control panel/Printers and make sure that your printer is set as default print.

2. checked the print properties and make sure that your printer is set to use the right port.

3. Make sure that there is not document stuck in the printing queue.

4. delete all the documents in queue and tried to print.

5. Uninstall and reinstall your printer divers.

Jul 30, 2009 | HP Deskjet D4260 Printer

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