Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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My dyson won't lock back into the upright position.

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There is a guide here for this:

Posted on Nov 30, 2010

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2 Answers

My dyson dc25 won't lock in the upright position


The DC25 Animal has a design flaw where part of the Duct Assembly (main part of the vacuum) where the Red lock bar goes over breaks off the Duct Assembly and it causes the DC25 to not be able to stand up normally. There is a short Youtube video describing this flaw.

Unfortunately, you can repair this except by replacing the entire duct assembly.

Dec 21, 2012 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Dyson suction problem


Hi there,

I'm sorry to hear you're having difficulties with your Dyson. If the cleaner won't pick up via the cleaner head and will not stand upright, the valve carriage needs realigning. This is simple to do - please follow the steps shown in the video below.

This should resolve the issue, but for any further assistance or advice with your machine, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support


Dec 22, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

I got my mother a Dyson vacuum to replace her old hoover...she's used a few (3) times. I was at her house yesterday and attempted to use it to clean up some crumbs. She told me the last time she tried...


Hi there,

I'm sorry to hear *********** is having difficulties with her DC28. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, check the clear U-bend at the rear of the machine for obstructions. For guidance on doing this, please see the link to our Support page below:

http://www.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

After removing any blockages from the U-bend, stand the cleaner upright, and try reclining it again. It might be worth using a little more force than usual, in case the upright lock mechanism has jammed. If this doesn't help, or if you're reluctant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Sep 06, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Handle won't release to let down so I can vacuum the floor


Hi there,

Sorry to hear you're having difficulties with your DC17. You should find the cleaner reclines easily into the vacuuming position when you place one foot on the cleaner head and tilt the handle back. If it won't do this, you might want to try using a little more force than usual in case the upright lock mechanism has jammed.

If this doesn't seem to help, or if you're hesitant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in touch as soon as possible. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Aug 13, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Can i replace upright locking mechanism dc07 vac works fine but have to make sure it is pushed upright to use pipe will not lock looks like button is stuck in


Hi there,

Sorry to hear you're having difficulties with your DC07. If the cleaner won't lock in position when you stand it upright, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Jul 10, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Have a DC25, I can not return the handle to the upright position. Nothing appears to be broken


Occasionally, customers have problems locking their Dyson vacuum in the upright position. This is a minor problem common with the Dyson DC07 and DC14 series and can easily be fixed by the customer. This page will show how to fix this problem. Although we show a Dyson DC14 Animal on this page, these instructions will work on any Dyson vacuum in the DC07 and DC14 series.

During shipping, moving parts on a Dyson vacuum can shift in position. One of these parts is a swinging arm in the base of the unit. This arm holds a removable elbow pipe in the vacuum's air passage. This arm can move out of the way so that you can clear out a blockage in the air passage. When this arm is out of position, the vacuum will not lock in the upright position. Fig. 1 Shows the base of a Dyson DC14 Animal locked upright. The red arrow points to the swinging arm. Fig. 2 shows the vacuum with the swing arm out of position. Since the swing arm is lower than it should be, it doesn't line up with the tab on the main body indicated by the red arrow.

Lean the handle of your Dyson all the way back and locate the black button on the right side of the vacuum indicated by the red arrow in Fig. 3.. Press the button down and hold it to unlock the swing arm.

While holding down the black button, pull the swinging arm (Shaded red in Fig. 4) all the way up. Fig. 5 shows the swinging arm in the correct position. Release the black button to lock the swing arm back in place.

The vacuum can now lock in the upright position as shown in Fig. 6. Note how the tab on the swinging arm overlaps the tab on the main body..
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Dec 11, 2010 | Dyson DC25 All Floors Bagless Upright...

2 Answers

My Dyson DC-18 won't click and stay in the upright position. Ideas?


Hi its Darran at Dyson.

It is difficult to confirm what may be causing this, however its worth ensuring that when you lock the machine back up into the upright position position, that you push the handle slightly forward when you try to do this to help the pedal engage.

If this is not working, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Apr 17, 2010 | Dyson DC18 all floors Bagless Upright...

1 Answer

Placing the handle of my Dyson DC07 into its upright and locked position causes the beater bar to stop turning. It will not start turning until the handle is first lowered to the working position and the...


Hi its Darran at Dyson.

The brush control is designed to switch the brush bar off automatically when you stand the machine back into the upright position. It is designed this way to protect any delicate floor surfaces when you have the machine switched on and upright and when you are using the hose.

If the brush control should be in the centre position and move forward to the "on" position when you release the head. If it is not doing this, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Feb 22, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

2 Answers

Dyson 28 handle is stuck in the locked and upright position. Vac runs fine, just can't get the handle to release to run the vac


On the lower right side of the body of this model is a air duct piece that can get stuck and won't allow you to use the release. Take out that piece and put it back on again to see if that will unlock it.

Nov 30, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Dyson won't go back into upright position to engage suction


The dyson.com website had a solution for this particular problem. Just press in a button in the area around the right wheel while lifting the rear of the vacuum up. This allows the base to roll forward enough to go back into the upright position. I did this and it worked. All fixed.

Jul 06, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...

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