Question about HP Officejet Wireless Multifunction Printer/ Copier/ Scanner/ Fax

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Hp office jet 6500 Tried to set up fax with DSL and a seperate phone but do not get dial tone on phone nor fax machind.

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  • HP Master
  • 7,733 Answers

For wireless you need a router or connect it via USB.

Posted on Oct 05, 2010

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1 Answer

Cannot receive faxes


I would plug a phone up to this line and see if you have a dial tone and try to make and receive calls on it and also if you have dsl you should have a filter on it

May 12, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

HP office jet 330 printer works and copy machine works but it will not fax. Plug a little loose but I plugged it in all the way. No dial tone, please help.


stick a normal phone to wall socket, do we have tone? ...... Ensure you are plugging in to correct socket ie line/phone not ext. on the HP. Try different cable but all depents on my first question?

Nov 04, 2009 | HP Office Equipment & Supplies

1 Answer

Greetings my hp office jet its not faxing nor receiving faxes. it says no dialing tone


At a guess, I would say your phine line is either dead, or you have the line connected in to the incorrect socket. The phone line needs to be plugged into the socket that has an 'L' next to it. Check this first. If this is plugged in, check the line to the wall socket to make sure it is plugged in. If all this is good, press the hook button on the front of the unit, if it has one. You should hear a dial tone. If there is no hook button, get a phone and plug it in, if there is no dial tone, get a telephone tech in to check your line. If there is dial tone and you still can't fax. the unit has a faulty modem and will need to be replaced.
Being it a HP ink jet, should this be the case. throw it out and buy a new printer as the printer cannot be fixed because HP do not supply spare parts for their inkjet printers.

Gremlin11

Dec 13, 2008 | HP Officejet 4355 All-In-One InkJet...

1 Answer

Fax


To test your fax setup
1 Press Setup.
2 Press 6, and then press 5.
This displays the Tools menu and then selects Run Fax Test.
The HP all-in-one displays the status of the test on the color graphics display and prints a report.

3 Review the report.
– If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause faxing problems.
– If the test fails, review the report for information on how to fix any problems
found. For more information, you can also see the next section, The fax test
failed.
4 Press OK to return to the Setup Menu.

Make sure you used the phone cord supplied in the box with your HP all-in-one
to connect to the telephone wall jack. One end of this special 2-wire phone
cord should be connected to the port labeled "1-LINE" on the back of your
HP all-in-one and the other end to your telephone wall jack

This special 2-wire cord is different from the more common 4-wire phone cords
you might already have in your home or office. Check the end of the cord and
compare it to the two types of cords shown below.

If you used the 4-wire phone cord, disconnect it, find the supplied 2-wire cord,
and then connect the 2-wire cord to the port labeled "1-LINE" on the back of
your HP all-in-one. For more information on connecting this phone cord and
setting up your HP all-in-one for faxing, see Fax setup.
If the supplied phone cord is not long enough, you can extend it. For
information see The phone cord that came with my HP all-in-one is not long
enough.
● Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP all-in-one and check for a dial tone. If you do not
hear a dial tone, contact your telephone company and have them check the
line.
● Other equipment, which uses the same phone line as the HP all-in-one, might
be in use. For example, you cannot use your HP all-in-one for faxing if an
extension phone is off hook, or if you are using your PC modem to send an email
or access the Internet.
● The phone line connection might be noisy. Phone lines with poor sound quality
(noise) can cause faxing problems. Check the sound quality of the phone line
by plugging a phone into the telephone wall jack and listening for static or
other noise. If you hear noise, turn Error Correction Mode (ECM) off and try
faxing again. For information, see Use error correction mode. If the problem
persists, contact your telephone company.
● If you are using a digital subscriber line (DSL) service, make sure that you
have a DSL filter connected or you will not be able to fax successfully. The
DSL filter removes the digital signal and allows your HP all-in-one to
communicate properly with the phone line. Obtain a DSL filter from your DSL
provider. If you already have a DSL filter, make sure it is connected correctly.
Make sure your HP all-in-one is not connected to a telephone wall jack that is
set up for digital phones. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
● If you are using either a private branch exchange (PBX) or an integrated
services digital network (ISDN) converter/terminal adapter, make sure the
HP all-in-one is connected to the port that is designated for fax and phone
use. Also, make sure that the terminal adapter is set to the correct switch type
for your country/region, if possible.
Note that some ISDN systems allow you to configure the ports for specific
phone equipment. For example, you might have assigned one port for
telephone and Group 3 fax and another port for multiple purposes. If you
continue to have problems when connected to the fax/phone port, try using the
port designated for multiple purposes; it might be labeled "multi-combi" or
something similar. For information on setting up your HP all-in-one with a PBX
phone system or ISDN line

you may also refer to the manual for this unit here
if you go there please refer to page 82 of the manual or chapter 10

Aug 02, 2008 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

Faxing proplems


Setting up the HP L7580 office jet, everything checks out except for dial tone, printer is the only thing connected, no pc, no modem, no other phones, yet it wont find a dial tone even though i can hear one when i connect a phone...cheers

May 17, 2008 | HP Office Equipment & Supplies

1 Answer

Office jet all in one printer 4215


If you are using speed dial to dial the fax number, the HP Officejet
might be dialing too fast or too soon. To solve this problem, try one
of the following:
Try manually dialing the fax number from the HP Officejet front
panel, or from an attached phone. For information, see send a
fax using monitor dialing
on page 43 or send a fax manually
from a telephone
on page 43.
Re-create the speed dial setting and insert some pauses. For
information, see create individual speed-dial entries on
page 56.
If your telephone line has a PBX system, make sure you are dialing
the number for an outside line before dialing the fax number.
The receiving fax machine might be having problems. To check this,
try calling the fax number from a telephone and listen for fax tones.
If you cannot hear fax tones, the receiving fax might not be turned
on or connected, or a voice mail service could be interfering with
the recipient’s phone line.
http://h10032.www1.hp.com/ctg/Manual/c00095626.pdf

May 07, 2008 | HP Officejet 4215v All-in-One Printer

2 Answers

HISSS on line; no dial-tone; no fax in or out


it sounds like you may not have any dial tone. the hiss [white noise] you are hearing is from the dsl modem.try plugging a regular corded phone into the jack to check for dial tone.if there is none,call your phone company.also try plugging the fax machine into another jack where you know there is dial tone.
good luck
wg

Feb 02, 2008 | Brother FAX-2920 Plain Paper Laser

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