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CD drive is not recognized

No CD is recognized when inserted. Just bought it yesterday. Also, cannot find Microsoft Works. Have used the search on the computer and it is not showing.

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  • Steven Burn
    Steven Burn May 11, 2010

    Is the drive itself recognized? (i.e. does it show in My Computer?)

    Have you tried a bog standard audio CD?

    When you say "just bought it yesterday", do you mean the drive, or the laptop? (if the laptop, I'd recommend taking it back as it'll be covered by the warranty)

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Step 1: Checking for CD/DVD drive in BIOS
Make sure the drive appears in Setup. The drive has to be detected in the Basic Input/Output System (BIOS) before Windows can see the drive. Check for detection as follows:

1.Turn on the PC. When the HP/Compaq logo screen appears, press the F1 key repeatedly until the BIOS Setup screen appears (on some models this key press may different, F2 or Del)
2.Use the Left and Right Arrow keys to select Main.
3.The hardware-identifying name should appear next to Secondary Master, Secondary Slave, or Primary Slave.
If the name for the drive exists, skip to Step 3. Otherwise, continue to the next step.
Step 2: Reseating cables

If a drive name does not appear for each drive and None is listed in the BIOS, use these steps to open the computer case and reseat the drive cables. Work on a hard flat surface over a non-carpeted floor.

1.Turn off the computer, unplug all cords from the PC, and then press the Power button on the front of the PC for five seconds.
2.Remove the side panel.
3.Remove both the IDE ribbon cable and the power cable from the back of the CD drive.
•If the drive name appears in the Primary IDE section or the hard drive name is now missing, the IDE cable is bad or the drive settings are wrong. Replace the IDE cable and connect it according to the drive jumper settings . That is, if the small rectangular connector (the jumper) on the drive is set to MS (Master), connect the master end of the IDE cable into the back of the drive. If the jumper is set to SL (Slave), use the slave connector on the cable. If the drive is set to CS (Cable Select), you can connect using either connector on the cable.

Step 3: Removing Drive in Device Manager
Remove the drive name from Device Manager:
4.Close the Properties window and select the CD drive name.
5.Click the Uninstall or Remove button (in Windows XP this is the square button with a red X).
6.Click Yes or OK to remove the CD listing. Do not restart the PC.
7.Close Device Manager.
8.If your PC has Windows XP, perform the next step to clear the registry filters without restarting the PC.
Clearing the registry filters in XP
Click Start, Run, and type the following into the Open field: regedit
Click OK. The registry editor appears.
In Windows XP, click File, Export, type a filename that is easy for you to remember, and click Save.
In Windows 2000, click Registry, Export Registry File, type a filename that's easy for you to remember, and click Save.
A copy of the registry has saved for back-up purposes.

Click the plus sign (+) next to the following items in the list:
•HKEY_LOCAL_MACHINE
•SYSTEM
•CurrentControlSet (or the current control set with lowest number if that is all that is listed)
•Control
•Class
Select 4D36E965-E325-11CE-BFC1-08002BE10318.
Select UpperFilter in the right window and press the Delete key.
Confirm the deletion by clicking Yes.
Select LowerFilters in the right window and press the Delete key.
Confirm the deletion by clicking Yes.
Delete all other UpperFilter and LowerFilter values within the 4D36E965-E325-11CE-BFC1-08002BE10318 key.

Posted on May 28, 2008

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Tsstcorp cddvdw ts l633p error code 19


Code 19 means there is a driver conflict such as two devices trying to use the same resources.

Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab - click
Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL - REBOOT
this will refresh the default driver stack.

Normally the above will fix that issue if not work your way down through these even if you have done
them before.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Hope these help.

Jun 14, 2012 | PC Laptops

1 Answer

Cd player not recognized


If the CD drive icon shows up in My Computer then it may just have a dirty laser lens.
That means you have to remove the drive, take it apart and clean the lens.
If it does'nt show up in My Computer then you can restore it with a bit of help from Microsoft. Click the link below and read carefully as it requires you to go in to the registry.
Link

Jan 26, 2012 | Averatec 3150HD Notebook

1 Answer

Optical drive not recognized by windows


Hi,,,,,,,,,,,,



Do these to clear corruption and repair/replace damaged/missing system files.
Start - type in Search box - COMMAND find at top of list - RIGHT CLICK - RUN AS ADMIN

sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Then run checkdisk (chkdsk).

How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html
==========================================================

After the above :

References to Vista also apply to Windows 7.
Stage 1 : Please do all the below even if you have done some before as it is often the total
process which solves the issue.

Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab -
click Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL -
REBOOT this will refresh the default driver stack. Even if drive is not shown continue
below.

Then work your way through these - remember the drive could be bad, could have a loose
cable or slight corrosion on the contacts (usually for a laptop) and other issues.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit
Manually try this fix if the 314060 Fixit did not work
http://www.pchell.com/hardware/cd_drive_error_code_39.shtml
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs -
a Mr Fixit
http://support.microsoft.com/kb/982116
The DVD drive does not function after you install Windows 7
http://support.microsoft.com/kb/975270/

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista
setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems

Another possibility is that the cables are loose. Remove ALL power, then check cables in both
ends. Remove and replace, do not just snug. For laptops you can often clean the power and
data contacts with a pencil eraser.

Some DVD drives do not use the Windows default drivers so check with the System maker and
device maker to see if there is firmware or drivers for you drive if needed.

===============================

Stage 2 : You could have drive issues as the CD/DVD is actually 4 drives in 1 case ( CD & DVD
burn and CD and DVD read). So it is not unusual for 1 or 2 parts to not function while the others
do so properly.

Did you complete the troubleshooter for the drive that still does not work? There are some
registry entries that the troubleshooter does not fix and those "might" be the cause.

Check with your System Maker and Device maker for both possible firmware updates and the
correct Registry entries for your drive.

These are the keys I think are the ones in question - for the CD/DVD drive sub-keys of course
as there will other sub-keys in these keys. Be sure to ask for specific keys involved as well as
the settings.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

-----------------------------------------------------------------------

You probably can find more info here and maybe even the exact registry settings for your
CD/DVD drive from someone with the same model.

Forums - a lot of real expert help
http://club.myce.com/

CD/DVD units
http://www.myce.com/storage/
Use DevManView to locate CD/DVD in registry (be careful and make a Restore Point before
changing anything) - find the device in DevManView and then Right Click on it Open in RegEdit.
DevManView - Free - an alternative to the standard Device Manager of Windows, which displays
all devices and their properties in flat table, instead of tree viewer
http://www.nirsoft.net/utils/device_manager_view.html

Hope this helps......

GOOD LUCK.................

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1 Answer

Hi mine is Acer Aspire 4520. I was playing movie from a DVD yesterday all fine. I left it inside the drive. Today I found that my DVD Ram device has gone bad; it's showing all empty space in whatever...


Can you suggest which OS you are using?
Does this problem exist for all the CDs/DVDs?
Try to insert bootable CD and try boot from it and check if it works.
You can try blank cd and just write it using NERO and check.

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1 Answer

My laptop doesnot recognize my dvd


Insert a cd and see if that works.
If it works, you may not have a dvd player.
If you know you have a dvd player, and the cd works, but dvd doesn't then it may be the drive.
Does it play anyother dvds or just the one doesn't work?
Try a cd cleaner (at the mart)
If it won't read any dvds then you may need to replace the drive.
Test to see if the driver is corrupt.
Open device manager.
Windows xp – Start button>run> type devmgmt.msc
Vista/Windows 7 – start button> in the search box type devmgmt.msc
Is there a ! on the drive. If there is uninstall and reinstall the driver.

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2 Answers

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It's not "regeit" but "regedit".

Drives Disappear After You Install ITunes or Norton Ghost** If after installing ITunes or Norton Ghost, you get Device Manager error code, try locating the Audio File System (AFS) driver from Oak Technologies at C:\Windows\System32\Drivers\afs.sys or doing a search for it. Rename it afs.sys.txt and reboot. This driver is incompatible with the driver found in iTunes and Norton Ghost. The driver from these two companies is the same and made by a third company called Gear Software. After renaming the afs.sys driver file you will lose access to the CD burning feature of of the following: HP Memories Disc Creator, Liquid Audio Portal Player, Oak Technology SimpliCD, or Broderbund's Print Shop version 20. If you still wish to use the burning feature in any of that software, upgrade it to a Vista versions. For more information, see the article here - http://www.gearsoftware.com/wiki/index.php?title=CD/DVD_drives_disappear_after_installing_iTunes.

Description of Code 10-related errors that Device Manager generates in Windows-based computers 
http://support.microsoft.com/kb/943104/

Please do all the below even if you have done some before as it is often the total process which solves the issue.

Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab - click
Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL - REBOOT 
this will refresh the default driver stack.

Then work your way through these - remember the drive could be bad, could have a loose cable or
slight corrosion on the contacts (usually for a laptop) and other issues.


Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Another possibility is that the cables are loose. Remove ALL power, then check cables in both
ends. Remove and replace, do not just snug. For laptops you can often clean the power and
data contacts with a pencil eraser.

Some DVD drives do not use the Windows default drivers so check with the System maker and
device maker to see if there is firmware or drivers for you drive if needed.

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  3. See if you can boot to the drive using your Vista DVD and run a repair my computer from DVD
  4. If none of the above works, replace the drive. If system will boot to DVD, then reinstall Vista

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Since you have purchased your notebook yesterday don't take any chances and just give the notebook to the place from where you brought it

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