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We have three lines incoming. when line 1 is busy the second call on line 2 will not ring on other extensions.we have 4 extensions but call goes straight to the answering service on extension 5. Is this a system fault? Can we program the phones?

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This could be a setup problem, however I suspect you may have a "smart ring" set up with the telephone company. If this is so then it won't work. If the 3 lines are dedicated, then there is something wrong with the PBX.

Posted on Oct 06, 2010

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Posted on Jan 02, 2017

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I have put a main greeting on my Norstar M7310 phone for all 5 incoming lines, however one of our incoming lines has grabbed a personal message form another extension and callers get that personal message...


You need to know what extension is causing the forward directly to voice mail. Chances are that this extension has ringing lines programmed to it and the forward on busy is to voice mail. ANY PHONE THAT HAS RINGING LINES SHOULD NOT BE SET TO FORWARD ON BUSY. If they happen to be on the phone when a call comes in it will go straight to their personal mailbox.

Aug 09, 2013 | NorStar M7310 Phone

1 Answer

How do I reprogram the phone to ring when a new call comes in, default to a certain line, and show caller id when a call comes in.


The answer to the Caller ID question:
Depend on the type of system that the phone is connected to. Late model Partner ACS equipment will display Caller ID info between the first and second rings, provided that the telephone line is plugged into a module that supports Caller ID.

The answers for the other 2 questions are taken directly out of the Partner ACS Programming Guide which is available for free download at Avaya's website.

Ther answer to the incoming call line ringing question:
Again, depends on the system. For the Partner ACS:

1) Press FEATURE 00 at extension 10 or 11.
2) Enter the number of the extension to be programmed for Line Ringing.

The green lights next to the line or pool buttons show the current Line Ringing settings for all

lines or pools assigned to the extension. (If a line or pool is not assigned to a button, the green

light next to that button is off.) The following ringing options can be shown by the green light

next to the line or pool button:

? Immediate Ring - on steady

? Delayed Ring - flashes slowly
? No Ring - flutters quickly

3) Press the line or pool button until the button light shows the correct setting (the setting for the
currently selected line or pool also appears on the display).
4) Continue programming, or exit programming mode.

Line selection:

For incoming calls, the line selection (hunt sequence) is set by the local service provider). For outgoing calls....again....it depends on the system. For the Partner ACS:

1) Press FEAURE 00, SYSTEM PROG, SYSTEM PROG, CENTRAL PROG at extension 10 or 11.
2) Enter the number of the extension to be programmed for Automatic Line Selection.
3) Press **.
4) Press the line, pool, or INTERCOM buttons in the desired order. The valid entries for Automatic
Line Selection
depend upon the type of extension:

? Key Extension: Outside system lines, Left Intercom (the factory setting)

? Pooled Extension: Pool 880 button 1, button 2, Left Intercom, Right Intercom (the factory

setting), Pools 881-883, individual lines


For each button pressed, a display similar to the following appears:

Automatic Line Selection


5) To exit Automatic Line Selection, press **.
6) Press CENTRAL PROG and enter a new extension number, or exit programming mode.

Changing line ringing and line selection are tasks that are normally reserved for the Administrator of the telephone system.

Jan 06, 2011 | Lucent 18D Corded Phone

1 Answer

My Prostar 816 will not ring. The lines will light up and flash when there is an incoming call, but I have no ringing sound. How do I get my telephone to "ring"? Thank you!


To change the ringing on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down, enter #20 the screen should say MMC DISABLED
enter in 1 2 3 4 1 # (that enables programming)
enter in #62 the screen should say day ring assn
press the line you wish to program
press the buttons for the extensions that you wish to ring (the ones in the right next to the handset)
press # when finished with the line
repeat steps 2 through 5 for the remainder of the lines you wish to change
press # when finished.

Sep 01, 2010 | Samsung Prostar 816 Phone

1 Answer

Some 816 phones won't ring on incoming calls


To change the ringing on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down, enter #20 the screen should say MMC DISABLED
enter in 1 2 3 4 1 # (that enables programming)
enter in #62 the screen should say day ring assn
press the line you wish to program
press the buttons for the extensions that you wish to ring (the ones in the right next to the handset)
press # when finished with the line
repeat steps 2 through 5 for the remainder of the lines you wish to change
press # when finished.

Jun 05, 2010 | Samsung Prostar 816 Phone

1 Answer

How to change silent mode to normal mode, the phone line it's fine, I just can't hear the incoming calls


To change the ringing on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down enter #20 the screen should say MMC DISABLED
1) enter in 1 2 3 4 1 # (that enables programming)
2) enter in #62 the screen should say day ring assn
3) press the line you wish to program
4) press the buttons for the extensions that you wish to ring (the ones in the right next to the handset2_bing.gif)
5) press # when finished with the line
6) repeat steps 2 through 5 for the remainder of the lines you wish to change
press #when finished.

Dec 15, 2009 | Samsung Prostar 816 Phone

1 Answer

Stop ringing at main phones when outside calls come in.


Here is a link to program line ringing.

It sounds like your extension is forwarded (confirmed by the one beep you hear on an incoming call.

From any display phone, press Feature 11
then enter your extension number 2 times. So if you are extension 20, do this:
Feature11-20-20
see if that does it.

May 28, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

Need to program extension to ring on incoming calls


Professional Level 1 programming to make a phone ring on incoming calls:  1. On the phone you want to change ringing, press <FNC> - 4 and the screen will show the port number and the station number. If it doesnt have a display, borrow one and plug it into the cord that is attached to the wall, then do this. The port number is needed since all station programming is port based.
2. From ext. 10 or 11 (or whatever the extension numbers are for ports 01 and 02 are), with the phone idle press ,<FNC>, <HOLD>, #,0,*. The screen should show "PROGRAM MODE".
3. Press Line Key 4, which is the 4th button across the top. Dial "15", screen should show "01 / 15: 12345678" if you're in the right place. In this mode, the * key moves the cursor right, and the # key moves the cursor left. The first two digits are the port you're programming, the next field is the program code, "15"in our case, which is Daytime Ringing, and the last field is the data setting for this port.
4. Move the cursor to the left so you can change the port field to the port number you found in step 1. After changing the port number, move the cursor back to the right to the data field, and press the digits corresponding the the line number you want to ring, e.g. for line 1 press "1", for line 4 press "4". Each digit pressed in this field is a toggle, so if you press "1" when the digit "1" is already displayed, you will turn off ringing. 
5. Verify that the display settings are correct. For example, if you want port 04 to ring in day mode on lines 3, 4 and 5, the display should show "04 / 15:   345    ". If all is correct press <TRF>, and note that the screen advances to the next port automatically.
6. You can change Night Mode ringing by setting the program code field to "16" instead of "15", then the same procedures apply.
7. When all changes are completed, press <SPKR> to exit program mode (or lift handset and hang up).
Good luck!

Dec 16, 2008 | NEC Electra Professional ETW-16DC-2

1 Answer

Incoming Call not Ringing


Either call line 3 first, or make your phone ring :-)

What might be the easiest is to swap modular plugs in the back room between 2 and 5. That way, you get your old extension back and everything will work as it did.

If you can't do that, then you're going to have to do some system programming to turn on the ringing on your phone. If you have a TA series system, you should be able to do it from either the PC or a phone connected to jack $1. If you have another model, you should have a system manual on how do make programming changes.

Carl

Jun 03, 2008 | Panasonic KX-T7731 Corded Phone

1 Answer

Voicemail


It sounds like you are using a voicemail service from a provider, meaning you did not buy the voicemail system with the phone system. If you confirm, I can tell you how to fix this.

Apr 29, 2008 | NorStar M7310 Corded Phone

1 Answer

Group forwarding after a delay


In memory block 4-1 for the extension's port, The Lkey for the CO line is lit green for immediate ringing, red for delayed ringing, and off for no ringing.

In memory block 1-1-77 you enter the CO's delayed ringing timer in seconds.

I wouldn't try and deal with seperating into tenants.

What I would suggest is in 4-19 restrict outbound trunk access (corresponding Lkey for CO line is lit to restrict)
For example:
Stations 1-4 would not be allowed to dial out on CO lines 5-6
Stations 5-6 would not be allowed to dial out on CO lines 1-4

This way Company A is not tying up Company B's CO lines for outbound calls and vice-versa.

Apr 09, 2008 | NEC Electra Professional ETW-16DC-2

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