Question about HP Office Equipment & Supplies
to norrow down the problem, if possible test another black cartridge on the printer and see if the black ink prints, if it does not, check the cartridge carrier, is there wet black ink below the black cartridge area? the nozzles are most likely blocked, and the ink is unable to reach the paper.
If it works fine with another cartridge, then make sure that the problem cartridges contacts are clean, you might want to try to loosen up the ink by soaking the bottom portion of the cartridge for a minute or two in warm water. This can only be done on printer cartridges that have a copper portion on the bottom.
let me know the results.
Posted on Oct 04, 2010
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Posted on Jan 02, 2017
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