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My girlfriend has a HP printer and a cartridge error occured. the cartridge doesnt expire until oct 2011. There is still ink in it so its not empty. She took the black ink out and now it will work with just the colored ink. is there something else she has to do besides just replacing the black cartridge?

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Hi

to norrow down the problem, if possible test another black cartridge on the printer and see if the black ink prints, if it does not, check the cartridge carrier, is there wet black ink below the black cartridge area? the nozzles are most likely blocked, and the ink is unable to reach the paper.

If it works fine with another cartridge, then make sure that the problem cartridges contacts are clean, you might want to try to loosen up the ink by soaking the bottom portion of the cartridge for a minute or two in warm water. This can only be done on printer cartridges that have a copper portion on the bottom.

let me know the results.

Posted on Oct 04, 2010

  • Ekse Oct 04, 2010

    if you got a special error message from the printer post me the brand and model of the printer and the full error message.

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Printer error message


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What is HP Printer Error 0xc19a0013 & How to Solve the Error ? 0xc19a0013 ink system failure error shows in the control panel of printer.
Reason of occurring this error message is listed below:
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How to Solve "0xc19a0013" Error Code for HP Printer
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  • Update the Printer Drivers :It may happens due to outdated printer drivers. We recommend you this to update your HP printer drivers on regular bases for smooth and flawless printing
In case your HP printer still display the error message best option is to dial HP Printer technical support Phone number-1-800-436-0509 (US), +44-800-078-6054 (UK), +61-1800-769-903 (AUS)
1 800 436 0509 HP Printer Technical Support Phone Number

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The ink cartridges keep expiring and they are nearly all full .my machine is a hp photo smart 3310 all in one.How do i by pass the expiry dates on cartridges


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  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response.

Thanks, Joe

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Hello,

We have a step by step solution posted on our we site at: www.ccl-la.com/HP.htm The problem is air in the ink lines and the guide helps you purge the air from the system and restore printing.

I hope this helps, if so please rate my solution.

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You were a bit vague in your report as to what the exact error is that you are plagued with. Perhaps you have more than one. The 9100’s ink cartridges are “smart cartridges.” They each have a chip in them that reports various cartridge statuses directly to the printer. Diagnosing the problem correctly requires the identification of the particular error message. You can find a list of the error messages and what they mean here:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=376170&prodTypeId=18972&prodSeriesId=376170&objectID=c00067620

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This could conceivably have some negative consequences that I haven’t experienced yet. I’ve only just discovered this ‘hack’. Though I haven’t tested it, the newly assigned, incorrect date will probably appear on any subsequently received fax transmissions. I can also conceive of networking issues if your printer is networked. Some network related instructions require that all network nodes (all devices on the network—computers, printers, etc.) report a time (and date) within just a few minutes of each other to communicate. You’ll just have to try it in your network and see if everything functions properly or within acceptable limits.

To change the date on the 9100 printer, you’ll need to access the ‘Maintenance’ menu. Just below the LCD panel on the front of the printer there are a series of buttons as follows:

[Return], [Up] & [Down], [Accept], [Left], and [Right]. They each have their own unique symbol, but I’m sure you can understand my descriptions. Press and hold BOTH, the [Up] and the [Down] buttons at the same time while you press and release the [Accept] button—then release the other two buttons. If you weren’t taken directly to the ‘Maintenance’ menu (# 10), then use the [Up] or [Down] arrow button to navigate to it and then choose the [Accept] button to select it. Similarly select the ‘Set date and time’ option, and follow the prompts to make the necessary changes using the appropriate buttons.

Once you have changed the date and time you may have to turn the printer off and then back on again before the printer will recognize the cartridge(s). In my case, the printer went through an extensive print head alignment.

Good luck!

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Hello merelU. I'm afraid you may have to replace the empty color cartridge as there may be problems with the printer while an expired cartridge is installed on the printer (even though some of the cartridges are still under warranty) and also, HP cannot guarantee the quality or reliability of expired ink cartridges.


all the best.
thx

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