Question about Interactive Health iJoy 100 Robotic Massage Chair Black FR

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I have a HTT-10i-CRP robotic massage chair & it is making a loud grinding noise when the back massager is going. The footrest also will not raise (the grinding noise does not occur when the leg massager is used). I purchased the chair in 2003. Please let me know what the problem is, how I can fix it or if someone in my area (61010) can service the chair. Thank you

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