Hey.... I just purchased a Haier from and individual real cheap and it has the black screen and no sound problem.... could you send me the PDF upgrade kit instructions. I will be contacting Haier America to see what they say about the no pic, no sound and power light being blue but sometimes turns red.
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Usually you have to be a certified technician of the manufacturer to order and receive those parts. It comes down to insurance reasons because if you were to install them yourself and the TV burned the house down and you were to perish, the company would be liable. As frustrating as it is, you will likely not get the parts. Are you saying that Haier will not provide a service technician for an out of warranty repair or at least point you in the right direction? That's poor customer service and I would think twice about purchasing from them again.
Heard lots of problem with similar case for this tv,you need to buy upgrade kit from the haier itself, there also available at Sears you will get instruction sheet will contain all information all you need is screw driver to replace the parts Control Board TV-5210-39, Y-SUS TV-5210-35, Z-SUSj
TV-5210-37, New EPROM Chip 2006 version TV-2455-03, Upgrade Label
TV-4050-08 and Haier Service Bulletin SB-TV-0003 containing the
instructions to replace the boards yourself.
Installation of the upgade kit is fairly simple. Just watch the pins which connect to the boards when plugging and unplugging. Sears offers the kits at 178.00. or they did. I'll attach upgrade instructions with the kit number. http://service.haieramerica.com/documents/SB-TV-0003.pdf
The Haier fix kit is 3 boards to replace the 3 boards in your plasma. So the only way to get it done is to order from Haier/Sears. Sears knows this! Make them come to your home, it is a warranty issue.
Is the tv black screen with sound? That's usually the problem. The Sears service rep will come out, order the upgrade kit, the kit is mailed to your home, then you notify Sears and they return and install the 3 boards. You can do this yourself when the boards arrive and skip Sears, but only if your comfortable removing the back of the plasma (about 25 screws) and replacing circuit boards.
In one of my earlier post I posted the phone number where to order the board. However they were on back order so I got lucky an located the upgrade kit on Ebay. I'll post the part number for the kit and boards you need.
TV-3940-01 is a kit that contains the following parts:
Control Board – TV-5210-39
Y-Sus – TV-5210-35
Z-Sus – TV-5210-37
EEprom (2006 version) - TV-2455-03
You need the upgrade kit - make Sears come out and order it for you - they know all about it, claim that the monitor should have been recalled. Mine was out of warranty, however I convinced them to fix the TV.