Question about Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

The red button at the side of the roller brush to reset it on my dc24 rollerball doesn't seem to do anthing. What am I doing wrong the diagram shows that you push the button forward but I can hardly get my finger in the slot

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 9 Answers

You need to use something small to push the red pin right in, make sure there is nothing blocked in the roller and this should reset the motor. The roller needs to be switched on next to the power button is well.

Posted on Oct 04, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Red reser button pops out after a few seconds, The brush is clear of threads.


Remove the belt from the motor to brush and then try. If the reset pops then the motor unit is faulty. If it doesn't pop off then the brush assembly is jambed or hard to turn, sometimes caused by threads in the roller endcaps

May 28, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

The power brush on my dyson 24 is not turning


On the motor side of the powerhead there is a red reset button. This trips to protect the brush motor when the roller gets jambed.
Hope this helps.

Apr 12, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brush doesnt turn


Look for the reset button on the side of the brushbar housing - there should be a red sticker and a red button. Push it once. It's
not gonna stay depressed, it's gonna pop right out - that's normal.
- Step on the red pedal on the back
- Turn the machine on with the red power button
- Press the gray button next to the red power button - this is the ON/OFF switch for the brushbar - if it doesn't spin, press and hold the gray button down for 10 seconds
- If it still isn't spinning, remove the brushbar and make sure nothing is blocking it and withholding it from spinning
this link is for the manual..
http://media.dyson.com/downloads/UK/floorcare/Manuals/DC24_allfloors_uk.pdf

Sep 23, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Can't release brush head on dyson dc24


Hi there,

I'm sorry to hear you're having difficulties with your DC24. The red button you're referring to is the brushbar motor reset button; the catch to release the brushbar is on the underside of the cleaner head.

To clean any threads or hair from the brushbar, please follow the steps shown in the video below.

I hope this helps - if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com




Feb 18, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson DC24 roller bar doesn't work from first try - and this is my second one


Hi there,

I'm sorry to hear you're having difficulties with your DC24.

Your machine has two switches on it's upper body - a red on/off switch, and a silver brush control switch. When you press the red on/off switch and recline the machine into the vacuuming position, the brushbar should rotate automatically - you do not need to turn the brushbar on manually every time you use the cleaner. If you want to vacuum a hard floor or a delicate rug, you can turn the brushbar off using the silver brush control switch.

It's important to note that the brushbar will never rotate when the cleaner is standing in the upright position.

If you find that the brushbar will not rotate when you turn the machine on and recline it into the vacuuming position, the brushbar may need resetting. For directions on doing this, please follow the steps shown in the video below. When pressing the reset button in the red recess on the side of the cleaner head, it may help to use something like the eraser-end of a pencil, and to push it in until you hear and feel an audible 'click'.

This should resolve the issue, but if you need any further assistance, please call us on 0800 298 0298 (UK), or 1866MDYSON (US), so we can help you.

Kind regards,

Jack
Dyson Online Customer Support


Nov 17, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

Brand new machine red button doesn't depress- it feels springy but doesn't click therefore brush not working


Hi Moya,

I'm sorry to hear you're having difficulties with your DC24. If the brushbar won't rotate, it may simply need resetting. Please follow the steps shown in the video below to reset it - make sure you have the cleaner reclined into the vacuuming position before testing it, as the brushbar will never run when the cleaner is standing upright.

However, if this doesn't restart the brushbar, it's best if you get in touch with us directly so we can help. You can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support


Nov 13, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Hello, Sir I was using the wand to pick up loose dirt inbetween hard spots to get to and all of a sudden it stopped. The roller brush turns on, but when I try turning the red button on, it...


Hi there,

Sorry to hear you're having a problem with your DC24. Please get in touch with us directly so we can provide further assistance. If you're based in the UK, you can call us free on 08002980298. If you're based in the US, call us free on 1866MYDYSON, or email us at askdysonUS@dyson.com. One of our experts will be happy to help you resolve your problem.

Kind regards,

Jack
Dyson Customer Service

Jul 27, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Just purchased this Dyson dc24 today. brush doesn't spin after gettin tangled in a cord. removed the cord from the brush OK. I have several times: removed the brush and replaced it OK. pushed the red...


When you removed the brush roller dod you examine the end of the actual roller that is opposite from the removal opening. There is a gear that the roller fits over that may have gotten stripped when it became tangled. Check that the gear has not rounded off and look inside the roller bar to see if the area where the gear fits into may have gotten stripped as well. You might try to operate the vacuum without the roller brush installed for a few seconds just to see if the gear turns. When I say gear, it is actually a somall "post" about 1-2" long that the roller brush fits over. Hope this helps!

Dec 17, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

I have the Dyson Ball DC24. I can't get the roller brush to come on...what do I do? I have pushed the red button on the side of the roller but it still does not engage...


Hi its Darran at Dyson.

The brush bar re-set switch would normally resolve this, however as you have tried that, please get in touch with our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US) so that we can help resolve this issue for you.

Kind regards
Darran
Dyson Customer Service

Mar 31, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

3 Answers

Dyson DC 24 pick up head wont spin


- Look for the reset button on the side of the brushbar housing - there should be a red sticker and a red button. Push it once. It's
not gonna stay depressed, it's gonna pop right out - that's normal.
- Step on the red pedal on the back
- Turn the machine on with the red power button
- Press the gray button next to the red power button - this is the ON/OFF switch for the brushbar - if it doesn't spin, press and hold the gray button down for 10 seconds
- If it still isn't spinning, remove the brushbar and make sure nothing is blocking it and withholding it from spinning
- For further troubleshooting assistance call the Dyson helpline, they know what they're doing

Jun 20, 2009 | Dyson Ball DC24 Bagless Upright Vacuum

Not finding what you are looking for?
Dyson Ball DC24 Bagless Upright Vacuum Logo

909 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18389 Answers

Nick Olsen

Level 2 Expert

183 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...